Why are my newsletters landing in the Gmail Primary tab instead of Updates or Promotions?

Summary

Newsletters landing in the Gmail Primary tab instead of Updates or Promotions are influenced by Gmail's complex algorithm, which considers factors like sender reputation, email content, user engagement, and authentication. Recent shifts have been observed, suggesting algorithm updates. User behavior, especially manually moving emails, affects filtering. Proper email authentication (SPF, DKIM, DMARC) is crucial for legitimacy. High engagement rates and avoiding misleading content improve placement, while personalization can also help. It is observed, for certain senders, mail intended for other inboxes is landing in the primary inbox instead.

Key findings

  • Gmail Algorithm: Gmail uses a complex algorithm to sort emails based on various factors.
  • User Behavior: User engagement and manual email sorting influence Gmail's filtering.
  • Authentication: Proper email authentication (SPF, DKIM, DMARC) is essential for sender legitimacy and deliverability.
  • Engagement Metrics: High open rates, click-through rates, and positive user interactions improve inbox placement.
  • Content Matters: Misleading subject lines and promotional language can negatively impact placement.
  • Algorithm Shifts: There may be algorithm shifts. Some emails are miscatagorised into primary inbox instead of promotional.
  • Email Personalization: Adding email personalisation can improve inbox placement

Key considerations

  • Sender Reputation: Maintain a positive sender reputation through consistent sending habits.
  • Content Strategy: Create engaging and relevant content while avoiding misleading subject lines and promotional language.
  • User Engagement: Encourage positive user interactions, such as marking emails as 'not spam'.
  • Authentication Setup: Implement and maintain proper email authentication (SPF, DKIM, DMARC).
  • Test and Monitor: Regularly test and monitor email placement and engagement metrics.

What email marketers say
12Marketer opinions

Newsletters landing in the Gmail Primary tab instead of Updates or Promotions can be attributed to several factors. Gmail's algorithm, influenced by sender reputation, email content, user engagement, and email authentication, determines tab placement. Unusual shifts in tab placement have been observed, indicating possible algorithm adjustments. User behavior, such as manually moving emails between tabs, also plays a role in Gmail's filtering. Proper email authentication (SPF, DKIM, DMARC), consistent sending habits, high engagement rates, avoiding misleading subject lines, and personalized content are crucial for improving inbox placement and avoiding the Primary tab for promotional emails.

Key opinions

  • Gmail Algorithm: Gmail's algorithm considers sender reputation, email content, and user interaction to determine tab placement.
  • User Influence: User actions, such as moving emails between tabs, influence Gmail's filtering.
  • Authentication Importance: Proper email authentication (SPF, DKIM, DMARC) is crucial for establishing sender legitimacy.
  • Engagement Matters: High open rates, click-through rates, and positive user interactions improve inbox placement.
  • Misleading Content: Misleading subject lines and content can negatively impact placement.
  • Personalization: Personalizing emails can improve primary inbox deliverability.

Key considerations

  • Sender Reputation: Maintain a positive sender reputation through consistent sending habits and high engagement rates.
  • Email Content: Avoid misleading subject lines and ensure the email body aligns with the subject.
  • User Engagement: Encourage recipients to mark emails as 'not spam' and engage with your content.
  • Email Authentication: Implement SPF, DKIM, and DMARC to authenticate your emails and prevent spoofing.
  • Test and Monitor: Regularly test your email placement and monitor engagement rates to identify and address any issues.
  • Promotions content: Avoid including promotional language that marks your email as promotional and to go to promotions inbox instead.
Marketer view

Email marketer from Email on Acid shares that Gmail takes into account a multitude of factors including authentication, sender reputation, content, and subscriber engagement when determining the appropriate tab placement for incoming emails.

February 2023 - Email on Acid
Marketer view

Email marketer from Reddit shares that Gmail's filtering can be influenced by users manually moving emails between tabs. If a user consistently moves promotional emails to the Promotions tab, Gmail is more likely to filter similar emails there in the future.

September 2022 - Reddit
Marketer view

Email marketer from Email Marketing Forum says that avoiding words like 'free' or 'discount' in emails could impact placement

June 2022 - Email Marketing Forum
Marketer view

Email marketer from EmailToolTester explains that personalizing emails, can help to increase the likelihood of emails landing in the primary inbox

February 2023 - EmailToolTester
Marketer view

Email marketer from HubSpot explains that proper email authentication (SPF, DKIM, DMARC) is crucial for establishing sender legitimacy and improving inbox placement. Emails without proper authentication are more likely to be filtered into spam or other tabs.

December 2022 - HubSpot
Marketer view

Marketer from Email Geeks confirms noticing the issue of emails landing in the Primary tab around 7:30pm EDT on Friday across multiple Gmail accounts.

September 2022 - Email Geeks
Marketer view

Marketer from Email Geeks shares seed test results showing a promotional email landed in the primary tab, bypassing the updates tab, which is unusual.

January 2023 - Email Geeks
Marketer view

Email marketer from Neil Patel's Blog shares that improving sender reputation through consistent sending habits, high engagement rates (opens and clicks), and proper authentication (SPF, DKIM, DMARC) can help influence Gmail's tab placement.

November 2023 - Neil Patel's Blog
Marketer view

Email marketer from Mailchimp explains that Gmail's algorithm is complex and considers factors like sender reputation, email content, and user interaction. If recipients frequently move emails from the Primary tab to other tabs, Gmail learns to filter similar emails accordingly.

May 2024 - Mailchimp
Marketer view

Email marketer from Litmus notes that high open rates, click-through rates, and positive user interactions (such as marking emails as 'not spam' or replying) signal to Gmail that your emails are valuable and wanted, increasing the chances of landing in the Primary tab.

July 2021 - Litmus
Marketer view

Marketer from Email Geeks confirms that several streams of intended emails, which typically and should land in the Updates tab, have been showing up in the Primary tab instead.

May 2021 - Email Geeks
Marketer view

Email marketer from Sender explains that you should avoid misleading subject lines. Make sure the body of the email is consistent with the email subject line. If you promise a discount on a certain product, make sure that is what you are offering in the email, and don’t just link to your general website.

October 2024 - Sender

What the experts say
2Expert opinions

These answers highlight the importance of user engagement and email authentication in determining Gmail tab placement. Positive user interactions, such as marking emails as important or replying, can signal to Gmail that your emails are valuable and should be placed in the Primary tab. Additionally, proper email authentication is crucial for establishing sender legitimacy and improving inbox placement.

Key opinions

  • User Behavior: Gmail's algorithms are heavily influenced by user behavior.
  • Authentication: Proper email authentication is crucial for inbox placement.
  • Primary inbox: Sorting out email authentication can help with inbox placement.

Key considerations

  • Engagement: Encourage positive user engagement with your emails.
  • Authentication Setup: Ensure your email authentication (SPF, DKIM, DMARC) is properly configured.
Expert view

Expert from Word to the Wise explains that Gmail's algorithms are heavily influenced by user behavior, and positive engagement (e.g., marking emails as important, replying) can improve placement in the Primary tab.

July 2021 - Word to the Wise
Expert view

Expert from Spamresource explains that the first thing you should do to get into the primary inbox is to make sure you have your authentication sorted.

November 2023 - Spamresource

What the documentation says
4Technical articles

These documentation sources explain that Gmail's tab placement is governed by an algorithm that considers various factors and can override intended categories, placing emails in the Primary tab if deemed important or personal. They also highlight the importance of email authentication protocols like SPF, DKIM, and DMARC for preventing spoofing, improving deliverability, and instructing receiving systems on handling authentication failures.

Key findings

  • Gmail Algorithm: Gmail's algorithm sorts emails into tabs based on various factors.
  • Primary Tab Override: Gmail can place emails in the Primary tab if they are deemed important or personal.
  • SPF Importance: SPF records prevent email spoofing and improve deliverability.
  • DMARC Importance: DMARC policy allows senders to define actions for authentication failures and protect their brand.
  • DKIM Importance: DKIM defines domain-level authentication framework for email, which provides both message and sender authentication

Key considerations

  • Authentication Setup: Implement SPF, DKIM, and DMARC to properly authenticate your emails.
  • Email Content: Create emails that are not considered important or personal.
Technical article

Documentation from DKIM.org explains that DKIM is DomainKeys Identified Mail. It defines a domain-level authentication framework for email, which provides both message authentication and sender authentication

October 2021 - DKIM.org
Technical article

Documentation from RFC explains that SPF records help prevent email spoofing by specifying which mail servers are authorized to send emails on behalf of a domain. Implementing SPF can improve deliverability and inbox placement.

August 2021 - RFC
Technical article

Documentation from DMARC.org explains that DMARC policy allows senders to tell receiving mail systems what to do with messages that fail authentication checks. Implementing DMARC can protect your brand's domain and increase deliverability.

July 2023 - DMARC.org
Technical article

Documentation from Google Support explains that Gmail's algorithm automatically sorts emails into tabs based on various factors. Emails can land in the Primary tab if Gmail deems them important or personal, overriding the intended category.

September 2022 - Google Support