How does Gmail decide which emails go to the promotions tab?
Summary
What email marketers say13Marketer opinions
Email marketer from Reddit shares that Gmail uses machine learning to analyze user behavior and preferences. If a user frequently interacts with promotional emails, Gmail is more likely to place similar emails in the Promotions tab.
Email marketer from Campaign Monitor shares that engagement is the most important signal. If users open and interact with your email, it's less likely to go to promotions. Prioritize providing value to get opens and clicks.
Email marketer from Gmass shares the importance of a clean HTML structure. Badly coded emails trigger spam filters, increasing the likelihood of landing in promotions.
Email marketer from Email on Acid explains that proper email authentication (SPF, DKIM, DMARC) is crucial for establishing sender reputation and improving deliverability. Emails that fail authentication checks are more likely to be flagged as spam or placed in the Promotions tab.
Email marketer from HubSpot shares that personalizing email content and tailoring it to individual subscribers' interests can improve engagement and reduce the likelihood of landing in the Promotions tab. Generic, mass-produced emails are more likely to be classified as promotional.
Marketer from Email Geeks reminds that customers can move emails to and from the various tabs as they see fit. Also notes that on mobile devices using the native email app, there are no tabs for Gmail.
Marketer from Email Geeks suggests that there is very little you can do to outsmart Gmail's algorithm, and very likely end recipients will just push the message back if that's where they want it. If it's purely transactional email, recommends a subdomain separate from the marketing messages to potentially indicate to Google which subdomain belongs in Updates vs. Promotions.
Email marketer from Mailchimp shares that improving inbox placement, and avoiding the Promotions tab, involves focusing on sending relevant, engaging content that recipients want to receive. Authentication (SPF, DKIM, DMARC), list hygiene, and consistent sending practices are also important factors.
Marketer from Email Geeks shares that adding Annotations has no impact on the Inbox/Promotions decision, nor does it impact if your email gets into the Top Bundle or not. Those decisions are made first, and then if the email is in the Top Bundle the Annotation displays. If nothing else it causes your email to take up more room and crowd out other emails. Mentions seeing folks use Annotations for transactional emails just to make it stand out more.
Marketer from Email Geeks explains that you should add Annotations so when emails get in Promotions your emails take up way more space + a pretty image + the ability to high sales/offers etc. Suggests even transactional emails should benefit.
Email marketer from Sendinblue explains that you can minimize the risk of landing in the Promotions tab by avoiding overly promotional language, excessive use of images and links, and aggressive sales tactics. Focus on providing value and building trust with your subscribers.
Email marketer from StackOverflow shares that factors like using all caps in the subject line, including multiple images without sufficient text, and using 'spammy' keywords can trigger Gmail's Promotions tab filter.
Email marketer from Litmus explains that maintaining a clean and engaged email list is essential for good deliverability. Regularly removing inactive subscribers and focusing on sending emails to recipients who are actively interested in your content can improve inbox placement.
What the experts say5Expert opinions
Expert from Email Geeks suggests asking if the email is promoting something. If yes, the promotions tab is the right place; if not, consider if the email *looks* like a promotion.
Expert from Word to the Wise (Laura Atkins) responds that Google isn't publishing information on how they sort mail into tabs and that Google can change their mind. Factors that affect sorting into tabs include authentication and reputation.
Expert from SpamResource.com shares that image-heavy emails, especially those with a low text-to-image ratio, are more likely to be filtered into the Promotions tab.
Expert from SpamResource.com explains that avoiding language that triggers the promotions tab is key, including overly sales-oriented or click-baity wording.
Expert from Email Geeks explains that People have been trying to figure out the Promotions tab (and how to avoid it) since it was introduced years ago. There are no guides to getting into (or out of) the Promotions tab is actually the answer: we simply don’t know what the algorithm measures nor how to manipulate it.
What the documentation says4Technical articles
Documentation from Google Support explains that Gmail's tab placement algorithm is complex and considers several factors, including sender reputation, email content, and user engagement. Google does not publicly disclose the specific weights or formulas used in determining tab placement.
Documentation from SparkPost explains that Gmail assigns senders a reputation score based on their sending history, engagement metrics, and spam complaints. Senders with a poor reputation are more likely to have their emails filtered to the Promotions tab or spam folder.
Documentation from Validity.com explains that Gmail analyzes email content for promotional keywords, phrases, and formatting. Emails that heavily promote products or services, include discount codes, or use excessive calls to action are more likely to be classified as promotional.
Documentation from Microsoft explains that while primarily for Outlook, Microsoft best practices for senders also influence delivery into other inboxes. Maintain a good sender reputation and monitor IP addresses used.