Why are images not showing in Gmail webmail but are showing in the Gmail mobile app?
Summary
What email marketers say7Marketer opinions
Email marketer from Quora shares that sometimes certain email security software flags images as suspicious, preventing them from loading. Checking the security settings of your antivirus and email client may resolve the issue.
Email marketer from Reddit suggests clearing the browser's cache and cookies, as this often resolves issues with websites displaying content incorrectly. The user further suggests that a corrupted cache can prevent images from loading properly.
Email marketer from Digital Marketing Forum shares that a possible reason is the use of a VPN or proxy server, which can sometimes interfere with content loading in Gmail. Disabling the VPN could solve the issue.
Email marketer from StackExchange indicates that different browsers may handle image caching and rendering differently. Suggests trying a different browser to isolate if the problem is browser-specific, then clearing the cache and cookies.
Email marketer from WebmasterWorld forum mentions the possibility of CDN delivery failing for image resources. Try loading images hosted on a different CDN or directly from your server.
Marketer from Email Geeks confirms that Safari works, indicating the issue is specific to Chrome settings.
Email marketer from EmailGeek Forum responds that it might be a scaling issue where images are not being rendered correctly. Try zooming in or out to see if they appear.
What the experts say3Expert opinions
Expert from Email Geeks suggests checking if any software updates were recently installed, as this could be affecting the display of images in Gmail webmail. Then suggests using safari to see if that works.
Expert from Word to the Wise responds that it is likely a caching issue in the browser, suggests clearing browser data or using a different browser.
Expert from Word to the Wise user responds that it could be a problem with the Gmail image proxy. He recommends checking if the images are being served via HTTPS and are not being blocked by a firewall or antivirus software.
What the documentation says5Technical articles
Documentation from Microsoft Support explains that incorrect or broken image links can lead to images not displaying. Verify that all links are correct and still active.
Documentation from Google Support explains that if images aren't displaying correctly in Gmail, users should check their Gmail settings to ensure images are set to 'Always show'. Also advises checking browser settings to ensure JavaScript is enabled.
Documentation from Apple Support suggests Apple's Private Relay service (if enabled) can sometimes interfere with content delivery, especially with images. Disabling Private Relay temporarily can help diagnose if this is the root cause.
Documentation from Chrome Help explains that security settings or extensions can block images from displaying. Suggests reviewing Chrome's security settings and disabling suspicious extensions.
Documentation from Mozilla Support explains that browser extensions or content blocking settings (particularly in Firefox) may be interfering with the display of images. Recommends checking extensions and disabling content blocking features to see if this resolves the issue.