Why am I not receiving FBL reports from Telenor and Validity?
Summary
What email marketers say9Marketer opinions
Email marketer from StackOverflow mentions that you should verify that your bounce processing is correctly set up. If your system is misinterpreting or ignoring bounce messages from Telenor, it could affect your perception of deliverability issues.
Email marketer from Quora suggests ensuring that you have a direct agreement with Telenor for FBL reporting. Sometimes, these agreements need to be renewed or updated, and an expired agreement could be the reason for missing reports.
Email marketer from Mailchimp notes ensuring that your email authentication protocols (SPF, DKIM, DMARC) are correctly configured for your sending domain. Incorrect authentication can lead to deliverability issues that affect FBL reports.
Email marketer from EmailGeeks Forum suggests checking if the volume of email sent to Telenor is high enough to trigger FBL reports. If the volume is too low, even with complaints, the reports might not be generated regularly.
Email marketer from EmailOnAcid recommends checking your IP and domain reputation with Telenor. A poor reputation could result in your emails being filtered or blocked, which would affect FBL report generation.
Email marketer from Litmus suggests investigating whether Telenor has implemented any new email filters or policies that might be affecting your email delivery. Changes in filtering rules could prevent emails from reaching inboxes and generating FBL reports.
Marketer from Email Geeks mentions that the Telenor feedback should be enabled again and to check inbound for ARFs, offering contact at datahelp@validity.com for issues.
Email marketer from Mailjet suggests to evaluate spam traps as it is possible you are hitting spam traps within telenor domains which may cause you to not receive FBL reports.
Email marketer from Reddit suggests that sometimes ISPs change their FBL reporting mechanisms without notice. They suggest reaching out directly to Telenor to confirm their current FBL setup process and any changes that might have occurred.
What the experts say3Expert opinions
Expert from Spam Resource explains that issues with FBL reporting from specific providers like Telenor and Validity can arise due to technical implementation challenges, differing FBL formats, or changes in the ISP's reporting policies. Ensure your system is compatible with the specific FBL format used by Telenor and that your FBL requests are correctly formatted.
Expert from Word to the Wise explains that even if FBL reports are being generated, your system might be filtering or incorrectly processing them. Check your inbound mail logs for ARF messages from Telenor and verify that your parsing logic is correctly extracting the relevant information. Sometimes, minor changes in the ARF format can cause parsing failures.
Expert from Email Geeks shares that if you're not paying for the FBL feed, you might not be getting them anymore.
What the documentation says5Technical articles
Documentation from DMARC.org explains that your DMARC policy settings could be impacting FBL reports. A restrictive DMARC policy might prevent some reports from being generated, depending on how Telenor handles DMARC failures.
Documentation from Validity Knowledge Base explains that to receive FBL reports, you need to ensure that you've properly set up the feedback loop with the ISP (like Telenor) and that Validity's system is correctly configured to process those reports. Check that your IPs are properly registered and that the authentication is in place.
Documentation from Sparkpost Support explains that to set up FBL's correctly you need to ensure your systems are set up correctly and that you are parsing the data correctly. It's key to ensure you are sending the correct headers so that the FBL's can be processed.
Documentation from Validity support specifies to contact datahelp@validity.com to resolve any queries about FBL.
Documentation from RFC Standard explains that if you're expecting ARF (Abuse Reporting Format) reports, ensure that your system is correctly parsing and processing these reports. Sometimes, the reports are being received, but your system isn't recognizing or displaying them correctly.