Where can I find the Office 365 sender support form?
Summary
What email marketers say10Marketer opinions
Email marketer from EmailArchitect outlines general troubleshooting steps, starting with the sender.office.com portal. They advise to also review SPF, DKIM, and DMARC records.
Email marketer from SparkPost offers best practices such as proper authentication and list management to avoid being blocked by Office 365.
Email marketer from StackExchange suggests using the delist portal within sender.office.com if your IP has been blocked.
Email marketer from MXToolbox recommends using their toolbox to check your domain and IP address against various email blacklists, and provides the link to Microsoft's support resources.
Email marketer from Reddit shares the direct link to the Office 365 sender support portal, sender.office.com, as the best place to start.
Email marketer from Mailjet recommends looking at their deliverability guide in order to keep within the Office 365 sender limits.
Email marketer from SendGrid has a blog post outlining the general process of investigating and then requesting to be removed from an email block list.
Marketer from Email Geeks shares that Office 365 does have a sender support form, but you have to be logged in to a MS account (o365/Live/etc).
Email marketer from Litmus discusses various methods for diagnosing email blocking issues, including checking blocklists and reviewing bounce messages.
Email marketer from Email Marketing Forum suggests regularly monitoring your sender reputation with Microsoft through their SNDS program and the Junk Mail Reporting Program (JMRP).
What the experts say3Expert opinions
Expert from Email Geeks shares the correct link for O365 sender support: sender.office.com.
Expert from Email Geeks provides the context for the sender support link form.
Expert from Word to the Wise highlights the importance of using Microsoft's Smart Network Data Services (SNDS) and Junk Mail Reporting Program (JMRP) to monitor your sending reputation and identify potential issues with deliverability to Microsoft.
What the documentation says4Technical articles
Documentation from Microsoft Learn explains how to navigate to the Sender Support portal at sender.office.com. It outlines the tools and information available to troubleshoot delivery issues related to Office 365.
Documentation from Microsoft Learn describes how to interpret Non-Delivery Report (NDR) error codes from Exchange Online Protection (EOP). This helps diagnose specific delivery problems.
Documentation from Microsoft Learn explains the Smart Network Data Services (SNDS) program, allowing senders to monitor their IP reputation and complaint rates.
Documentation from Microsoft Support provides steps to troubleshoot blocked senders in Outlook. This includes checking the blocked senders list and adjusting junk email filter settings.
Related resources0Resources
No related resources found.