Where are out-of-office (OOO) messages typically delivered?

Summary

The delivery of out-of-office (OOO) messages is inconsistent and depends on how the email system is configured. While RFC standards suggest that automated replies should be sent to the 'Return-Path,' this is not commonly followed in practice. Many email platforms, such as Outlook and Gmail, typically send OOO replies back to the original sender's email address. If the 'Reply-To' address is specified, the OOO message may be sent there instead of the 'From' address. Implementation is also client-level and lacks universal standards, leading to different choices by different clients. Additionally, some systems might incorrectly use the 'Return-Path,' and spam filters can sometimes block the delivery of OOO messages.

Key findings

  • Inconsistent Delivery: The delivery of OOO messages is unpredictable due to variations in email system configurations.
  • RFC Standard Not Followed: RFC standards suggest sending automated replies to the 'Return-Path,' but this is often ignored.
  • Common Practice: Many email platforms, like Outlook and Gmail, send OOO replies to the original sender.
  • Reply-To Priority: If a 'Reply-To' address is specified, OOO messages may be sent there instead of the 'From' address.
  • Client-Level Implementation: OOO functionality is implemented at the client level, leading to different choices by different clients, without universal standards.
  • Return-Path Misuse: Some systems incorrectly use the 'Return-Path' for OOO messages.
  • Spam Filter Impact: Spam filters can sometimes prevent the delivery of OOO messages.

Key considerations

  • Lack of Control: There is no guarantee where an OOO message will be delivered, as it depends on the recipient's email system configuration.
  • Header Importance: The 'Reply-To' and 'From' addresses in the email header play a significant role in determining the delivery destination.
  • System Awareness: Be aware that different email clients and servers may handle OOO replies differently.
  • Spam Filter Monitoring: Monitor spam filters to ensure that legitimate OOO messages are not blocked.
  • Configuration Verification: Verify the configuration of your email system to understand how OOO replies are handled and ensure they are being delivered correctly.
  • Fallback Strategy: If using a no-reply From address, provide contact information so the OOO doesn't disappear.

What email marketers say
9Marketer opinions

Out-of-office (OOO) message delivery is inconsistent and varies depending on the email system's configuration. While the RFC standards technically suggest the 'Return-Path', in practice, OOO replies are most commonly sent to the 'Reply-To' address (if available) or the 'From' address of the original email. Some systems may incorrectly use the 'Return-Path', and spam filters can also impact deliverability. Ultimately, there is no guarantee where an OOO message will be delivered.

Key opinions

  • RFC Inconsistency: Although RFC standards suggest 'Return-Path', this is not widely followed for OOO messages.
  • Preferred Destinations: 'Reply-To' and 'From' addresses are the most common destinations for OOO replies.
  • System Variation: Delivery behavior is heavily dependent on the specific email system and its configuration.
  • Delivery Issues: Spam filters can sometimes prevent OOO messages from being delivered.
  • No Standard: There's no single, universally adopted standard for OOO message delivery.

Key considerations

  • Unpredictability: You cannot guarantee the delivery destination of an OOO message.
  • Header Importance: The presence and accuracy of 'Reply-To' and 'From' headers play a crucial role.
  • System Configuration: Be aware that different email clients and servers may handle OOO replies differently.
  • Spam Filtering: Ensure your email practices minimize the chances of OOO messages being caught by spam filters.
  • Bounce Processing: Some orgs send it to the Return Path, but that means the actual sender never sees it.
Marketer view

Email marketer from NeilPatel.com shares that OOO auto-replies are generally sent to the 'Reply-To' address if specified, otherwise they go to the 'From' address of the original email.

August 2023 - NeilPatel.com
Marketer view

Email marketer from HubSpot details setting up OOO replies and notes that these replies typically route back to the original sender's email address, unless configured otherwise within the specific email client or autoresponder settings.

February 2022 - HubSpot
Marketer view

Email marketer from SuperUser answers that generally, mail is delivered back to the 'From' address. However, it depends on how each system is configured, and sometimes it can be 'Return-Path'.

March 2025 - SuperUser
Marketer view

Email marketer from Mailchimp explains that automated OOO replies usually go to the address specified in the 'Reply-To' field. If that's absent, the response goes to the 'From' address.

January 2024 - Mailchimp
Marketer view

Email marketer from Reddit shares that OOO messages sometimes fail to deliver because of strict spam filters on the recipient's side, but should be delivered back to the original sender.

August 2022 - Reddit
Marketer view

Marketer from Email Geeks mentions they have OOO in the bounce processor because enough organizations send it to the Return Path, meaning the actual sender never sees it.

December 2023 - Email Geeks
Marketer view

Marketer from Email Geeks agrees there's no standard, observing Return-Path, From:, and Reply-To: being used for OOO replies.

May 2022 - Email Geeks
Marketer view

Email marketer from EmailOnAcid explains that the RFC specifies that the 'Return-Path' is the recipient for any error/bounce messages, but for OOO replies, it usually goes to the 'From' or 'Reply-To' address.

May 2022 - EmailOnAcid
Marketer view

Email marketer from StackOverflow shares that OOO messages can be unpredictable, but generally they should be going back to the 'From' or 'Reply-To' address. Some systems might incorrectly use 'Return-Path.'

August 2022 - StackOverflow

What the experts say
5Expert opinions

Out-of-office (OOO) message delivery is unpredictable due to a lack of standardization and client-level implementation variations. While some systems send replies to the 'Reply-To' or 'From' address, others may incorrectly use the 'Return-Path'. This inconsistency means there's no guarantee where an OOO message will end up, and its format is also uncontrollable. OOO messages are primarily designed for human-to-human communication, leading to a relaxed approach in their implementation.

Key opinions

  • Unpredictable Delivery: The delivery destination of OOO messages is inconsistent and unpredictable.
  • Lack of Standardization: OOO implementation lacks a universal standard, varying across different email clients.
  • Client-Level Implementation: OOO functionality is implemented at the client level, leading to diverse choices.
  • Header-Based Routing: 'Reply-To' and 'From' headers are often used to determine the delivery address, but this isn't always consistent.
  • Intended Use: OOO messages are primarily designed for human interaction, influencing their implementation approach.

Key considerations

  • No Control: You have no control over where OOO messages will ultimately be delivered or their format.
  • System Variations: Be aware of the potential for different email systems to handle OOO replies in unique ways.
  • Human Focus: The focus on human-to-human communication means strict adherence to technical standards may be lacking.
  • Return-Path Issues: Avoid relying on the 'Return-Path' for OOO delivery, as it may not be consistently used.
  • Best Practice: Ensure a Reply-To address is configured when sending emails in case the From address is not monitored.
Expert view

Expert from Email Geeks explains they're intended for humans and human originated email, where the envelope from is the same as the header from, so whatever someone implements “looks fine”, and implementers tend not to go beyond that.

April 2024 - Email Geeks
Expert view

Expert from Email Geeks shares that OOO implementation is client-level and lacks a standard, with clients making different choices.

May 2024 - Email Geeks
Expert view

Expert from Email Geeks explains it's unpredictable where OOO messages are sent, but RFC suggests the worst choice. Expect From or Reply-To. Unsure if Sender is used.

January 2023 - Email Geeks
Expert view

Expert from Word to the Wise explains that auto-replies, including out-of-office messages, are often sent to the address in the `Reply-To` header, or if that's not present, to the `From` address. Some poorly configured systems may send them to the `Return-Path`, which is not ideal.

December 2024 - Word to the Wise
Expert view

Expert from Email Geeks confirms that there is no control over where OOO messages will end up, nor their format.

July 2024 - Email Geeks

What the documentation says
5Technical articles

According to email standards (RFC), automated replies like out-of-office (OOO) messages *should* technically be sent to the 'Return-Path'. However, in practice, popular email platforms like Outlook and Gmail typically direct OOO replies back to the original sender of the email. University of Washington and IONOS documentation confirms that OOO is sent back to the original senders.

Key findings

  • RFC vs. Implementation: Email standards (RFC) suggest using 'Return-Path', but most email platforms deviate from this.
  • Outlook Routing: Microsoft Outlook routes OOO replies back to the original sender, offering options for internal vs. external replies.
  • Gmail Routing: Google's Gmail sends automatic OOO replies to the original sender's email address.
  • University Expectation: The University of Washington IT guidance confirms it expects the OOO email to be routed back to the sender.
  • IONOS Confirmation: IONOS confirms that the OOO email is sent back to the original sender's address.

Key considerations

  • Practical Implementation: Focus on how email platforms like Outlook and Gmail actually handle OOO messages rather than solely relying on the RFC specification.
  • Original Sender: The original sender of the email is the most likely recipient of an OOO message from commonly used email platforms.
  • Sender Awareness: The original sender is typically informed of the recipient's absence.
  • Internal vs External replies: Some email platforms provide options for handling internal vs external email replies.
  • Deviation From Standards: Be aware that the common practice in email platforms deviates from the recommendations outlined in the RFC.
Technical article

Documentation from RFC Editor details that 'Return-Path' is technically where automated replies like OOO messages should be sent according to standards. However, this isn't always followed in practice.

December 2022 - RFC Editor
Technical article

Documentation from IONOS confirms that the automatic OOO email is sent back to the original sender's email address. The original sender will be able to see that you are not in the office.

June 2022 - IONOS
Technical article

Documentation from Microsoft explains when configuring automatic replies in Outlook, the replies are typically directed back to the original sender. Options might exist for internal vs. external replies.

December 2023 - Microsoft
Technical article

Documentation from Google explains when configuring automatic replies in Gmail, the reply is sent back to the original sender's email address.

December 2022 - Google
Technical article

Documentation from University of Washington explains that it expects the OOO email to be routed back to the sender of the email automatically.

November 2023 - University of Washington