What is the risk of sending email to inactive users?

Summary

Sending emails to inactive users poses a significant threat to email deliverability and sender reputation. Sending to inactives greatly increases the likelihood of hitting spam traps, incurring recipient complaints, and lowering engagement metrics like open and click-through rates. These actions signal to ISPs that the mail is unwanted, damaging sender reputation and leading to filtering or placement in the junk folder. Further, inactive addresses can become spam traps and sending to them can look like 'list bombing', triggering aggressive ISP filtering. The practice is a waste of resources and can lead to blacklisting, and breaches of CAN-SPAM. It is essential to maintain proper list hygiene and implement strategies for re-engaging inactive users.

Key findings

  • Reputation Damage: Sending to inactive users damages sender reputation, causing ISPs to view emails as spam and potentially blocking them.
  • Spam Traps: Inactive addresses can turn into spam traps, immediately harming sender reputation.
  • Low Engagement: Decreased engagement rates signal to mailbox providers that the mail is unwanted, leading to filtering and placement in the junk folder.
  • Increased Bounces/Complaints: Sending to inactives leads to increased bounce rates and spam complaints, negatively impacting IP reputation.
  • Blacklisting: High bounce rates and spam trap hits can result in being blacklisted by ISPs.
  • Waste of Resources: Sending to inactive users is a waste of resources with little to no return.

Key considerations

  • List Hygiene: Maintain proper list hygiene by regularly removing inactive subscribers.
  • Re-engagement Campaigns: Implement re-engagement strategies to try and reactivate inactive subscribers before removal.
  • Monitor Metrics: Track ROI data and engagement metrics to assess the impact of sending to inactive users.
  • CAN-SPAM Compliance: Ensure adherence to CAN-SPAM regulations when sending to older lists.
  • Sender Behavior: Recognize that sending to inactive users negatively impacts sender behavior scores and overall reputation.

What email marketers say
13Marketer opinions

Sending emails to inactive users poses significant risks to email deliverability and sender reputation. These risks include damaging sender reputation, triggering spam filters, increasing the likelihood of hitting spam traps, lowering engagement metrics (open rates, click-through rates), and wasting resources. It can also lead to blacklisting, CAN-SPAM compliance issues, and aggressive filtering by ISPs.

Key opinions

  • Reputation Damage: Sending to inactives can severely harm your sender reputation, causing ISPs to view your emails as spam.
  • Reduced Engagement: Inactive users lower engagement metrics, impacting how ISPs assess the quality of your emails.
  • Spam Traps: Inactive addresses can become spam traps, immediately damaging your sender reputation.
  • List Bombing: Sending to large inactive lists resembles list bombing, triggering aggressive ISP filtering.
  • Wasted Resources: Sending to inactive users wastes resources and provides no return.

Key considerations

  • List Hygiene: Maintaining proper list hygiene is crucial; only email active and engaged users.
  • Re-engagement Strategy: Consider a strategic approach to re-engage inactive subscribers, rather than sending a mass campaign.
  • CAN-SPAM Compliance: Ensure all email practices, especially when dealing with older lists, adhere to CAN-SPAM regulations.
  • Monitor ROI: Track ROI data from email campaigns to demonstrate the impact of sending to inactive users.
  • Engagement Metrics: Closely monitor engagement metrics (opens, clicks) as indicators of list health.
Marketer view

Email marketer from Litmus explains that email client filtering is becoming more sophisticated with engagement being a key factor.

July 2023 - Litmus
Marketer view

Marketer from Email Geeks explains that if they send to their inactives they will likely burn their sending reputation to the ground.

June 2024 - Email Geeks
Marketer view

Email marketer from Mailjet explains that sending to inactive users can significantly harm your sender reputation, leading ISPs to view your emails as spam and blocking them.

April 2023 - Mailjet
Marketer view

Email marketer from HubSpot answers that inactive email addresses may have turned into spam traps, which are used by ISPs and blacklist providers to identify spammers. Sending to these addresses can immediately damage your sender reputation.

November 2022 - HubSpot
Marketer view

Email marketer from Campaign Monitor shares that sending to inactive users lowers your engagement metrics, such as open rates and click-through rates, which ISPs use to gauge the quality of your emails.

November 2023 - Campaign Monitor
Marketer view

Email marketer from ActiveCampaign answers that it's risky to send to old lists as you need to ensure you are CAN-SPAM compliant.

July 2022 - ActiveCampaign
Marketer view

Email marketer from Reddit user u/EmailExpert shares that sending to a large list of inactives looks similar to 'list bombing' – a tactic spammers use. This can trigger aggressive filtering by ISPs.

July 2022 - Reddit
Marketer view

Marketer from Email Geeks states that there is a wide warfront line between having a 5-months strategy to reengage inactive subscribers in a 1.5M list - and pushing out a campaign to 3 million people, most of whom have long forgotten why they gave you the address in the first place.

October 2022 - Email Geeks
Marketer view

Email marketer from SendGrid explains that sending to inactive users is a waste of resources. Maintain proper list hygiene and only email active users.

March 2024 - SendGrid
Marketer view

Marketer from Email Geeks says that this isn't a matter of saying that this send will go poorly, but that this send and future sends will go poorly.

September 2023 - Email Geeks
Marketer view

Marketer from Email Geeks warns that is a dangerous article to cite.

May 2021 - Email Geeks
Marketer view

Email marketer from Email Marketing Forum user MailGuru responds that it can causes deliverability to plummet – especially if those addresses are old and likely to result in hard bounces or spam complaints.

April 2022 - Email Marketing Forum
Marketer view

Marketer from Email Geeks shares to pull some ROI data from the regular email campaigns and tell them if they proceed with sending to a barely active 3M database - they will be kissing these ROI money goodbye for a few months

September 2023 - Email Geeks

What the experts say
3Expert opinions

Sending email to inactive users poses a significant threat to email deliverability, primarily due to the increased risk of hitting spam traps and generating recipient complaints. These factors directly damage sender reputation, leading to email filtering and placement in the junk folder. The lack of engagement from inactive users signals to mailbox providers that the mail is unwanted, further harming deliverability.

Key opinions

  • Increased Spam Traps: Sending to inactive users greatly increases the chance of hitting spam traps.
  • Higher Complaint Rates: Inactive users are more likely to mark messages as spam, leading to higher complaint rates.
  • Damaged Reputation: Spam traps and complaints damage sender reputation, reducing deliverability.
  • Decreased Engagement: Low engagement signals to mailbox providers that the mail is unwanted.
  • Email Filtering: Mailbox providers are more likely to filter emails from senders with low engagement.

Key considerations

  • List Hygiene: Regularly clean email lists to remove inactive users.
  • Re-engagement Campaigns: Implement re-engagement campaigns to try and re-activate inactive users.
  • Monitor Reputation: Continuously monitor sender reputation for any negative impacts.
  • Segment Lists: Segment email lists based on engagement levels.
Expert view

Expert from SpamResource shares that decreased engagement rates, such as opens and clicks, caused by sending to inactives signal to mailbox providers that your mail is unwanted, leading to filtering and placement in the junk folder.

December 2024 - SpamResource
Expert view

Expert from Word to the Wise explains that sending to inactive addresses can cause significant negative impact on deliverability because those addresses can be recycled into spam traps, or are simply disengaged users who will mark your messages as spam.

December 2022 - Word to the Wise
Expert view

Expert from SpamResource explains that sending to inactive users greatly increases the chances of hitting spam traps and incurring recipient complaints, both of which damage your sender reputation and decrease deliverability.

July 2021 - SpamResource

What the documentation says
5Technical articles

Sending emails to inactive users carries significant risks, as highlighted by various documentation sources. High spam rates from unengaged addresses negatively impact inbox placement in Gmail. Increased bounce rates and spam complaints due to sending to inactive users degrade IP reputation and deliverability with Microsoft services like Outlook.com and Hotmail. High bounce rates can lead to blacklisting, while sending to old lists increases the likelihood of hitting spam traps, resulting in IP address blocklisting. Furthermore, sending to inactive users is considered poor sender behavior, impacting sender reputation, as noted by AWS SES.

Key findings

  • Gmail Spam Impact: High spam rates from inactive users negatively impact delivery to Gmail inboxes.
  • Microsoft Reputation: Sending to inactive users harms IP reputation and deliverability with Microsoft email services.
  • Blacklisting Risk: High bounce rates from inactive addresses can lead to server blacklisting.
  • Spam Trap Vulnerability: Old lists increase the risk of hitting spam traps, resulting in IP address blocklisting.
  • Poor Sender Behavior: Sending to inactive users is considered poor sender behavior, damaging sender reputation.

Key considerations

  • Monitor Spam Rates: Regularly monitor spam rates to identify and address issues related to unengaged addresses.
  • Maintain List Hygiene: Implement a process for identifying and removing inactive users from your email lists.
  • Verify Email Addresses: Utilize email verification services to minimize bounce rates and ensure valid addresses.
  • Re-Engage Users: Implement re-engagement campaigns to try and reactivate inactive users before removing them.
  • Adhere to Best Practices: Follow email sending best practices to maintain a positive sender reputation.
Technical article

Documentation from Spamhaus answers that sending to old lists will include spam traps which will causes IP address to get listed on blocklists.

September 2022 - Spamhaus
Technical article

Documentation from Google Postmaster Tools details that high spam rates, often caused by sending to old or unengaged addresses, can negatively impact your ability to reach Gmail users' inboxes. Google actively monitors spam complaints.

August 2023 - Google Postmaster Tools
Technical article

Documentation from Microsoft SNDS mentions that sending to inactive users increases bounce rates and spam complaints, which negatively impacts your IP reputation and deliverability to Outlook.com, Hotmail, and other Microsoft email services.

March 2022 - Microsoft SNDS
Technical article

Documentation from RFC 5321 responds that sending to inactive email address generates bounces which if the rate is high enough, can cause your server to be blacklisted.

December 2023 - RFC 5321
Technical article

Documentation from AWS SES notes that sender behaviour is a key factor for sending reputation, sending to inactive users is poor sending behaviour.

October 2022 - AWS SES