What is the best practice for selecting a subdomain for marketing emails and how does it impact deliverability?

Summary

Selecting a subdomain for marketing emails is primarily about isolating your sending reputation to protect your primary domain's deliverability. While the subdomain name itself has limited direct impact, it offers branding opportunities. Common choices include 'mail', 'email', 'mkt', 'e', 'msg', but creative branded names can enhance engagement. Proper authentication via SPF, DKIM, and DMARC is crucial, along with gradually warming up the subdomain and continuous reputation monitoring. Separating marketing and transactional emails onto distinct subdomains is also recommended. The key is focusing on email practices and authentication rather than the specific name chosen.

Key findings

  • Reputation Isolation: A dedicated subdomain isolates your marketing email reputation, safeguarding your primary domain.
  • Authentication is Crucial: Proper SPF, DKIM, and DMARC setup is vital for subdomain deliverability.
  • Limited Direct Impact: The specific subdomain name has limited direct impact on deliverability.
  • Branding Opportunity: Subdomains offer a chance for branding and engagement.
  • Warming Up: Gradually increasing sending volume is key to building a positive reputation.
  • Monitoring: Continuous reputation monitoring is important for identifying issues.
  • Separate Subdomains: Using separate subdomains for transactional vs. marketing emails is recommended.

Key considerations

  • Subdomain Name Choices: Common choices include 'mail', 'email', 'mkt', 'e', 'msg', but consider branded options.
  • DNS Record Configuration: Ensure all DNS records (MX, SPF, DKIM, DMARC) are properly configured.
  • Existing Domain Reputation: Your existing domain reputation impacts new subdomain deliverability.
  • Email Practices: Good email practices are critical for maintaining a positive sending reputation.
  • Regular Monitoring: Regularly monitor your sending reputation with tools like Google Postmaster Tools

What email marketers say
14Marketer opinions

Selecting a subdomain for marketing emails involves several best practices and considerations related to deliverability and branding. A key advantage is isolating your marketing email reputation, preventing deliverability issues from impacting your primary domain's transactional emails. While the subdomain name itself has limited direct impact on deliverability, it can indirectly influence it through branding and engagement. Common subdomain choices include 'mail,' 'email,' or 'mkt,' but creative, branded options can also be effective. Regardless of the name, proper authentication (SPF, DKIM, DMARC) is crucial. After setup, gradually warming up the subdomain by increasing sending volume helps build a positive reputation. Continuous monitoring of the subdomain's reputation using tools like Google Postmaster Tools is also recommended. Separating subdomains for different types of emails (marketing vs. transactional) is a common practice.

Key opinions

  • Reputation Isolation: Using a dedicated subdomain isolates your marketing email reputation, protecting your primary domain's transactional email deliverability.
  • Authentication is Key: Proper authentication via SPF, DKIM, and DMARC is crucial for subdomain deliverability, regardless of the name chosen.
  • Branding Opportunity: Subdomains offer a branding opportunity, and creative or branded names can improve engagement.
  • Warming Up: Gradually increasing sending volume ('warming up') is essential for establishing a positive subdomain reputation.
  • Monitoring: Continuously monitoring the subdomain's reputation is vital for identifying and addressing deliverability issues.

Key considerations

  • Subdomain Name: While not directly impacting deliverability, the subdomain name should be recognizable and avoid being offensive. Common choices are 'mail,' 'email,' or 'mkt'.
  • Authentication Records: Ensure SPF, DKIM, and DMARC records are properly configured for the subdomain to authenticate your emails.
  • Separation of Email Types: Consider using separate subdomains for marketing and transactional emails to maintain distinct reputations.
  • Brand Recognition: Consider a branded subdomain to enhance brand recognition and foster trust with recipients
  • Reputation Management: Actively monitor the subdomain's sending reputation and take proactive steps to address deliverability issues
Marketer view

Email marketer from Email Geeks shares that it does not directly impact deliverability, but it can impact it in a non-direct manner. You can choose a subdomain that could be part of a branding strategy, which would drive engagement and in return would impact filtering decisions and gives an example of using a fun subdomain for a pet clinic.

February 2022 - Email Geeks
Marketer view

Email marketer from Email on Acid states that one key reason for using a subdomain is to keep your main domain's reputation safe. If your marketing emails suffer from deliverability problems (due to spam complaints, for example), it won't directly impact your transactional emails.

March 2024 - Email on Acid
Marketer view

Email marketer from Email Geeks shares that you could go minimalist like m.example.com, minimalist+ with something like em.example.com, or sort of a conventional seeming choice like mail.example.com. They also mention the on brand and fun choices and it’s best to choose a diff subdomain for each area of concern (e.g., a different subdomain for transactional and marketing). Finally, make sure DKIM’s signed by the 5322.From regardless of what fun subdomain you choose for the 5321.From.

May 2024 - Email Geeks
Marketer view

Email marketer from Email Geeks explains that the subdomain name has no impact on deliverability and what's more important is that your DKIM signing domain matches the 5322.From.

December 2024 - Email Geeks
Marketer view

Email marketer from GlockApps recommends consistently monitoring your subdomain's sending reputation through tools like Google Postmaster Tools. This allows you to identify and address any deliverability issues promptly.

April 2024 - GlockApps
Marketer view

Email marketer from Reddit explains that using 'mail' or 'email' as a subdomain is common and easily recognizable for recipients. It also recommends separating your marketing emails from transactional emails by using different subdomains.

January 2024 - Reddit
Marketer view

Email marketer from Sendinblue explains that using a subdomain lets you protect your main domain's reputation and gives you control over your sending reputation. Sendinblue recommends setting up SPF, DKIM, and DMARC records for the subdomain to authenticate your emails.

July 2023 - Sendinblue
Marketer view

Email marketer from ActiveCampaign explains that a key advantage of using a subdomain is the ability to control and monitor your sending reputation independently from your main domain, which helps in maintaining overall brand credibility.

August 2021 - ActiveCampaign
Marketer view

Email marketer from Neil Patel Blog explains that using a dedicated subdomain isolates your marketing email reputation. This means if your marketing emails have deliverability issues, it won't affect your primary domain's reputation for transactional emails.

March 2024 - Neil Patel Blog
Marketer view

Email marketer from Litmus shares that a poor sending reputation on your marketing subdomain will not directly impact your transactional emails sent from your primary domain, allowing you to isolate and address deliverability issues more effectively.

October 2021 - Litmus
Marketer view

Email marketer from SparkPost explains that once you've chosen a subdomain, it's important to gradually increase your sending volume to build a positive sending reputation. This process, known as 'warming up' your subdomain, helps prevent deliverability issues.

February 2023 - SparkPost
Marketer view

Email marketer from Email Geeks shares that the subdomain name really doesn't matter, but to remember that the recipient will be able to see it, so nothing that might be offensive and that email.example.com is pretty common.

May 2023 - Email Geeks
Marketer view

Email marketer from Reddit shares that using a branded subdomain (e.g., 'promos.yourbrand.com') can improve brand recognition and build trust with recipients, potentially leading to higher engagement rates.

December 2023 - Reddit
Marketer view

Email marketer from StackExchange shares that the subdomain can be anything you want, but something like 'email' or 'mkt' is commonly used and easily identifiable. Emphasizes the importance of authentication over specific subdomain names.

January 2025 - StackExchange

What the experts say
5Expert opinions

When selecting a subdomain for marketing emails, the primary benefit is isolating sending reputation. A dedicated subdomain protects your primary domain's reputation from any deliverability issues arising from marketing practices. While the subdomain name itself may not directly impact deliverability, common choices include 'mail,' 'e,' 'msg,' and 'marketing'. Separating different types of messages (marketing vs. transactional) onto distinct subdomains is also recommended.

Key opinions

  • Reputation Isolation: Using a separate subdomain isolates your marketing email reputation, protecting your primary domain.
  • Subdomain Variety: Common subdomain choices include 'mail', 'e', 'msg', and 'marketing'.
  • Separation of Messages: Consider separate subdomains for marketing and transactional emails.
  • Email Practices: Deliverability impact is more related to email practices than the subdomain name.

Key considerations

  • Overall Domain Reputation: The existing domain reputation impacts deliverability on a new subdomain.
  • Usage of Subdomain: Deliverability is affected by how the new subdomain is used.
Expert view

Expert from Email Geeks shares that they see a lot of e.* and m.*, too.

December 2021 - Email Geeks
Expert view

Expert from Spam Resource, Laura Atkins, explains that using a separate subdomain for marketing allows you to isolate your sending reputation. If your marketing practices lead to deliverability issues, it won't negatively impact the deliverability of your transactional emails sent from your primary domain.

March 2023 - Spam Resource
Expert view

Expert from Email Geeks shares that e., mail., msg., and marketing. are also common. They also recommend considering using a separate subdomain for other types of messages, such as transactional (info.), password resets (support.), and eReceipts (receipts.).

July 2024 - Email Geeks
Expert view

Expert from Email Geeks shares that the subdomain name shouldn't directly impact deliverability. The impact will come from the overall existing domain reputation and how the new subdomain is used.

October 2023 - Email Geeks
Expert view

Expert from Word to the Wise, Steve Linford, responds that 'mail.yourdomain.com' is a reasonable subdomain and states there's no deliverability harm in using it. In the context of the discussion, it implies that deliverability impact comes more from email practices than the subdomain name itself.

February 2022 - Word to the Wise

What the documentation says
5Technical articles

The documentation consistently emphasizes the critical role of proper authentication for marketing email subdomains. This involves setting up DNS records such as MX, SPF, DKIM, and DMARC. SPF records prevent spammers from forging your 'From' address, while DKIM confirms your authorization to send emails from the subdomain. DMARC provides an extra layer of security against spoofing and phishing, indirectly enhancing deliverability. The 'From:' field, as defined by RFC 5322, is particularly important for authentication and deliverability.

Key findings

  • DNS Records: Setting up MX, SPF, DKIM, and DMARC records is essential for authenticating your subdomain.
  • SPF Importance: Configuring SPF records prevents spammers from forging your 'From' address.
  • DKIM Verification: DKIM records confirm you're authorized to send emails on behalf of your subdomain.
  • DMARC Security: DMARC provides an extra layer of security against email spoofing and phishing.
  • From: Field Relevance: The 'From:' field is critical for authentication and deliverability, as highlighted by RFC 5322.

Key considerations

  • Proper Setup: Ensure that all DNS records are configured correctly for the subdomain.
  • Ongoing Maintenance: Regularly review and update authentication records to maintain deliverability.
  • Security Implications: Implement DMARC to protect your brand from email spoofing and phishing.
Technical article

Documentation from DMARC.org details how implementing DMARC on your subdomain provides an extra layer of security and helps protect your brand from email spoofing and phishing attacks, which indirectly improves deliverability.

May 2021 - DMARC.org
Technical article

Documentation from Mailjet emphasizes the importance of authenticating your subdomain with SPF and DKIM records. This confirms to email providers that you're authorized to send emails on behalf of your subdomain, boosting deliverability.

September 2021 - Mailjet
Technical article

Documentation from Microsoft explains that configuring SPF records for your subdomain is crucial for preventing spammers from forging your 'From' address. This helps improve your sender reputation and email deliverability.

August 2024 - Microsoft
Technical article

Documentation from RFC 5322 (Internet Message Format) defines the structure of email messages, including the 'From:' field. This is relevant because the domain used in the 'From:' field (which often matches the subdomain) is crucial for authentication and deliverability.

October 2021 - RFC Editor
Technical article

Documentation from Google explains that setting up a subdomain involves creating DNS records, including MX, SPF, and DKIM records, specifically for the subdomain. This allows you to authenticate your marketing emails and improve deliverability.

September 2022 - Google