What does the Gmail message 'Images in this email are hidden' mean and how does it affect email marketing?

Summary

The Gmail message 'Images in this email are hidden' appears when Gmail suspects spam or the sender's reputation is low, or because of user or Google Workspace administrator settings. It reduces engagement, click-through rates, and conversions by preventing images from displaying. Image proxy usage by Gmail also affects open tracking accuracy. To mitigate this, marketers should focus on improving sender reputation via SPF, DKIM, and DMARC, optimizing images (compression, format, alt text), using responsive design, providing plain text versions, and balancing layout with clear text and background colors. A/B testing and awareness of user privacy settings are also crucial.

Key findings

  • Causes for Image Blocking: Low sender reputation, spam suspicion, user settings, and Google Workspace admin settings trigger image blocking.
  • Impact on Email Marketing: Hidden images reduce engagement, click-through rates, conversions, and affect open tracking accuracy due to image proxies.
  • Sender Reputation Importance: A good sender reputation is vital for ensuring images are displayed, involving authentication, list hygiene, and avoiding spam triggers.
  • Image Optimization Techniques: Optimizing images with compression, proper formats, and descriptive alt text ensures a better experience even when images are blocked.
  • Design Strategies: Using responsive design, balanced layouts, background colors, bulletproof buttons, and plain text versions help maintain engagement when images don't load.
  • Privacy and Security: Image blocking protects users from tracking and malicious content.

Key considerations

  • Prioritize Sender Reputation: Implement SPF, DKIM, and DMARC; maintain clean lists; and avoid spam triggers to improve sender reputation.
  • Optimize Images: Compress images, use appropriate formats (JPEG, PNG), and add descriptive alt text for accessibility.
  • Design for Image Blocking: Employ responsive design, balanced layouts, and background colors to ensure emails are effective even without images.
  • Offer Plain Text Alternative: Include a plain text version of the email to ensure content is accessible when images are blocked.
  • User Settings Awareness: Be mindful that user settings in Gmail impact image display and tracking.
  • Image Proxy Impact: Understand how Gmail's image proxy skews open tracking metrics.
  • A/B Test Approaches: Experiment with different strategies to find what resonates best with your audience, particularly on mobile devices.

What email marketers say
10Marketer opinions

The Gmail message 'Images in this email are hidden' can appear for several reasons, including low sender reputation, suspicion of spam, or user/administrator settings. This negatively impacts email marketing by reducing engagement, click-through rates, and conversions. To mitigate these effects, marketers should focus on improving sender reputation through email authentication (SPF, DKIM, DMARC), maintaining clean email lists, and avoiding spam triggers. They should also optimize images by compressing them, using appropriate formats, and adding descriptive alt text. Designing emails that look good with or without images, using responsive design principles, and providing a plain text version are also recommended. A/B testing different approaches is beneficial to determine what resonates best with the audience.

Key opinions

  • Causes: The 'Images are hidden' message may appear due to low sender reputation, spam suspicion, or Google Workspace admin settings.
  • Impact: Hidden images negatively affect open rates, click-through rates, user experience, and overall conversions.
  • Mitigation: Improving sender reputation and optimizing images can help prevent image blocking and improve email performance.
  • Design: Designing emails to be effective with or without images is crucial for maintaining engagement.
  • Testing: A/B testing different email strategies helps determine what resonates best with the audience.

Key considerations

  • Sender Reputation: Prioritize building and maintaining a positive sender reputation through authentication, list hygiene, and avoiding spam triggers.
  • Image Optimization: Optimize images by compressing them, using appropriate formats (JPEG, PNG), and adding descriptive alt text for accessibility and context.
  • Responsive Design: Use responsive design principles to ensure emails render correctly on different devices and in various email clients, even with images blocked.
  • Plain Text Version: Include a plain text version of the email to ensure recipients can still access the content if images are blocked.
  • Image proxies: Be aware that services such as Gmail use image proxies, which can affect open tracking.
  • Fallback design: Ensure you have fallback designs and/or background colours to compensate for images being blocked.
Marketer view

Email marketer from Email on Acid explains that image blocking in Gmail can lead to broken or missing content, which can damage the user experience and reduce conversions. Marketers should use responsive design principles to ensure their emails look good with or without images, optimize alt text for accessibility, and test their emails in different email clients to understand how they render with images blocked.

March 2023 - Email on Acid Blog
Marketer view

Email marketer from HubSpot Blog explains that designing emails that look good with or without images involves using a balanced layout with clear text, strategic use of background colors, and ensuring that key information is conveyed through text as well as images. Responsive design principles should be applied to ensure the email renders correctly on different devices and in various email clients, even with images blocked. Also use bulletproof buttons using HTML and VML.

July 2022 - HubSpot Blog
Marketer view

Email marketer from Campaign Monitor Blog explains that by using background colors in HTML emails marketers can ensure important elements still stand out when images are blocked. The colours should match the brand and theme and provide a substitute for images so that users are still aware of call to actions etc. Ensure you test different color settings.

April 2021 - Campaign Monitor Blog
Marketer view

Email marketer from GMass Blog explains that to prevent Gmail from hiding images, it's crucial to maintain a good sender reputation. This involves authenticating emails, warming up the IP address, segmenting the email list, and ensuring a low spam complaint rate. A good sender reputation increases the likelihood that Gmail will display images automatically, leading to better engagement.

April 2021 - GMass Blog
Marketer view

Email marketer from Reddit explains that they've noticed a significant drop in open rates due to Gmail's image blocking. The user recommends focusing on plain text emails or emails with very few, but highly optimized, images. They also suggest A/B testing different approaches to see what resonates best with their audience, particularly mobile users.

December 2023 - Reddit
Marketer view

Email marketer from Email Marketing Forum explains that optimizing images for email involves compressing them to reduce file size, using the correct image format (JPEG for photos, PNG for graphics), and adding descriptive alt text. Optimized images load faster and provide context even when blocked, enhancing the email's usability and effectiveness. They also recommend testing images on different devices.

June 2023 - Email Marketing Forum
Marketer view

Email marketer from ActiveCampaign Blog explains that by having a plain text version of an email allows the recipient to easily read what it contains. If images are blocked they will still see the key text of the email so they are more likely to act on the email.

January 2024 - ActiveCampaign Blog
Marketer view

Email marketer from Mailjet Blog explains that Gmail might hide images if it suspects the email is not safe or if the sender's reputation is low. This can affect email marketing because hidden images can reduce engagement and conversion rates, as visuals are crucial for attracting attention and conveying the message effectively. Senders should focus on improving their sender reputation by authenticating their emails (SPF, DKIM, DMARC), keeping their email lists clean, and avoiding spam triggers.

August 2022 - Mailjet Blog
Marketer view

Email marketer from Email Geeks explains that the screenshot is from a Google Workspace mailbox (indicated by the 'External' label) and that the setting to hide images may have been configured by the Google Workspace admin, unrelated to Gmail settings.

June 2021 - Email Geeks
Marketer view

Email marketer from SendPulse Blog explains that when Gmail hides images, it negatively impacts open rates and click-through rates because users don't see the full design and call-to-actions. To mitigate this, marketers should use alt text for images to provide context, optimize image sizes for faster loading, and ensure the email content is engaging even without images. Building a strong sender reputation is also crucial.

February 2024 - SendPulse Blog

What the experts say
5Expert opinions

The Gmail message 'Images in this email are hidden' suggests Gmail suspects the email is potentially spam but lacks the confidence to directly filter it. This is influenced by factors like sender reputation and new ESP pairings. It particularly affects emails with low reputation, causing image blocking. A more aggressive stance against cold outreach platforms contributes to this. Gmail employs image proxies, impacting open tracking accuracy as pixels are triggered by Google's servers, not the recipient. Image blocking serves as a privacy feature, preventing automatic image downloads and mitigating tracking and malicious content loading, reducing marketer tracking capabilities.

Key opinions

  • Spam Suspicion: Gmail's 'Images hidden' message signals a spam suspicion without outright filtering, influenced by sender reputation and ESP pairings.
  • Low Reputation Impact: Emails with low reputation are more likely to have images blocked, impacting deliverability.
  • Cold Outreach Blocking: Google increasingly blocks images in cold outreach emails, reflecting a stricter stance on spam.
  • Image Proxy Impact: Gmail's image proxy skews open tracking metrics by triggering pixels through Google's servers, not the recipient.
  • Privacy Protection: Image blocking serves as a privacy feature, preventing tracking and malicious content loading.

Key considerations

  • Sender Reputation: Monitor and improve sender reputation to minimize spam suspicion and image blocking.
  • Email Source: If sending cold outreach, be aware of Google's increasing vigilance towards this type of email.
  • Tracking Limitations: Account for the impact of image proxies on open tracking metrics and adjust analytics accordingly.
  • Privacy Considerations: Understand image blocking as a privacy feature and adjust marketing strategies to respect user privacy preferences.
  • ESP Pairing: Consider that new pairings between your ESP and email address may affect deliverability.
Expert view

Expert from Word to the Wise explains that image blocking in Gmail (and other email clients) is a privacy feature that prevents the automatic downloading of external images. This protects users from being tracked via tracking pixels and prevents the loading of potentially malicious content. Users must explicitly click to display images, giving them control over what content is loaded. This reduces a marketers ability to track opens.

March 2024 - Word to the Wise
Expert view

Expert from Email Geeks shares that the message about hidden images has been appearing for about a month and seems to affect emails with low reputation, causing images not to display.

February 2024 - Email Geeks
Expert view

Expert from Word to the Wise explains that Gmail uses an image proxy, which downloads images through Google's servers. This means that when you use tracking pixels in your HTML emails to see whether someone has opened it, those pixels are 'opened' by Google's servers, not the recipient. This can lead to skewed stats and inaccurate analytics. As the recipients images are being proxied this also has the advantage for the user of removing malicious content or privacy leaking functions. He goes on to explain some further impacts with Google’s cache TTL and CDN.

February 2025 - Word to the Wise
Expert view

Expert from Email Geeks explains that the "Images in this email are hidden" message from Gmail indicates that Gmail suspects the email might be spam but isn't confident enough to move it to the spam folder. This forces a vote to train their spam identification tools and may indicate a domain needing a reputation boost, especially with a new ESP-to-email address pairing.

October 2024 - Email Geeks
Expert view

Expert from Email Geeks shares that the article from reply.io is a cold outreach platform so Google has blocked images in spam for ever so is likely now finally blocking cold outreach email more aggressively, which is a good thing.

February 2022 - Email Geeks

What the documentation says
4Technical articles

Gmail's 'Images in this email are hidden' message relates to user-controlled image display settings, where Gmail may block images by default for suspicious emails or if users choose to enhance privacy. Gmail uses an image proxy that caches images, impacting open tracking accuracy by pre-fetching images and potentially inflating open rates. Implementing SPF, DKIM, and DMARC improves sender reputation, increasing the likelihood of Gmail displaying images. Providing descriptive alt text is essential for accessibility when images are blocked, ensuring users still understand the email's purpose.

Key findings

  • User Control: Gmail allows users to control image display settings, impacting when images are automatically shown.
  • Image Proxy: Gmail utilizes an image proxy for caching images, which can skew open tracking metrics.
  • Authentication: SPF, DKIM, and DMARC authentication standards enhance sender reputation and image display likelihood.
  • Accessibility: Descriptive alt text is crucial for providing context and accessibility when images are blocked.

Key considerations

  • Privacy Settings: Be aware of user privacy settings in Gmail that can affect image display and tracking.
  • Tracking Accuracy: Understand the impact of Gmail's image proxy on open tracking metrics and adjust campaign analysis accordingly.
  • Email Authentication: Implement SPF, DKIM, and DMARC to improve sender reputation and increase the chances of image display.
  • Alt Text Importance: Always include descriptive alt text for images to ensure accessibility and convey the message when images are blocked.
Technical article

Documentation from RFC explains that SPF, DKIM, and DMARC are email authentication standards that help verify the sender's identity and prevent email spoofing. Implementing these standards can improve sender reputation and ensure that Gmail is more likely to display images, as it trusts authenticated senders more than unauthenticated ones.

December 2024 - RFC Editor
Technical article

Documentation from Litmus explains that Gmail uses an image proxy to cache images, which can affect open tracking. The proxy pre-fetches images, potentially inflating open rates because an email can be counted as opened even if the recipient doesn't view it. Marketers need to be aware of this discrepancy when analyzing email campaign performance and use metrics beyond open rates to gauge engagement.

October 2024 - Litmus
Technical article

Documentation from Mozilla Developer Network explains that alt text is crucial for accessibility and provides a text alternative when images cannot be displayed. Using descriptive and informative alt text ensures that users understand the image's purpose and content, even if Gmail blocks images. This is particularly important for call-to-action buttons and key visuals.

January 2022 - Mozilla Developer Network
Technical article

Documentation from Google Support explains that Gmail's settings allow users to control whether images are displayed automatically. By default, Gmail displays external images, except for emails identified as suspicious. Users can change these settings to always ask before displaying external images, enhancing privacy and security. This image blocking can reduce open tracking accuracy for marketers.

August 2021 - Google Support