What could be causing increased bounce rates specifically from Apple Mail?

Summary

Increased bounce rates specifically from Apple Mail can arise from various factors. 'Unclassified' bounces need investigation to uncover specific bounce codes. Apple's Mail Privacy Protection can inflate open rates and skew engagement metrics. Damaged sender reputation, stemming from poor sending practices, spam triggers, or invalid addresses, is a key contributor. Authentication issues (SPF, DKIM, DMARC), stricter DMARC policies, and sending to old or unengaged lists are also significant causes. Email content, sending infrastructure for transactional emails, and use of custom domain all play a role. Monitoring bounce codes, practicing list hygiene, email testing, and following best practices are essential for resolution.

Key findings

  • Unclassified Bounces: 'Unclassified' bounces indicate a need to investigate specific bounce codes from your provider.
  • Privacy Protection Skew: Apple's Mail Privacy Protection inflates open rates, leading to inaccurate engagement metrics.
  • Reputation Damage: Poor sending practices damage sender reputation and trigger spam filters.
  • Authentication Failures: Authentication issues (SPF, DKIM, DMARC) increase the chances of emails being marked as fraudulent.
  • List Quality Matters: Old, unengaged or invalid email lists increase bounce rates.
  • Aggressive Filtering: Apple Mail’s filtering combined with privacy features may misclassify emails.
  • DMARC Policies: Apple Mail has stricter DMARC policies.
  • Spam Filters: Apple Mail has more aggressive spam filtering settings.

Key considerations

  • Obtain Bounce Codes: Investigate unclassified bounces from Apple Mail through your provider.
  • Segment Engagement: Pay attention to skewed open rates and adjust segmentation strategies accordingly.
  • Improve Sending: Review and follow sending practices to improve sender reputation.
  • Set up Authentication: Ensure SPF, DKIM, and DMARC are correctly set up.
  • Clean Your List: Focus on regularly cleaning your email list by removing unengaged addresses.
  • Review content: Review your email campaigns for spam triggers.
  • Test Your Emails: Test your email campaigns to check for deliverability issues.
  • Post Master Feedback: Contact Apple Postmaster support for feedback.
  • Custom Domain: Use a custom domain for better deliverability.

What email marketers say
13Marketer opinions

Increased bounce rates specifically from Apple Mail can stem from a variety of factors. Unclassified bounces should be investigated with your email provider to obtain specific bounce codes. Apple's Mail Privacy Protection can inflate open rates, skewing engagement metrics. General issues include poor sender reputation, spam triggers in content, and incorrect authentication. More specific reasons include stricter DMARC policies, and issues with sending infrastructure causing transactional emails being flagged as spam. Not using a custom domain can also contribute.

Key opinions

  • Unclassified Bounces: Investigate 'Unclassified' bounce messages with your email provider for specific codes.
  • Mail Privacy Protection: Apple's Mail Privacy Protection can inflate open rates, leading to inaccurate engagement metrics and affecting segmentation.
  • Sender Reputation: Poor sender reputation due to low engagement, spam complaints, or invalid addresses can lead to stricter filtering by Apple.
  • Authentication Issues: Incorrectly configured email authentication (SPF, DKIM, DMARC) can cause emails to be flagged as fraudulent.
  • Stricter DMARC Policies: Apple Mail may have stricter DMARC policies, causing rejection of emails failing DMARC authentication.
  • Spam Triggers: Apple Mail may be more sensitive to spam triggers like certain keywords or excessive images.
  • Transactional Email Issues: Bounces in transactional emails could indicate problems with sending infrastructure.
  • Custom Domain: Not using a custom domain can increase the likelihood of being flagged as spam.

Key considerations

  • Monitor Bounce Codes: Pay attention to specific bounce codes from Apple Mail to understand the cause of delivery failures.
  • List Hygiene: Regularly clean your email list to remove unengaged subscribers and invalid addresses.
  • Email Testing: Utilize email testing tools to identify deliverability issues before sending campaigns to Apple Mail.
  • Authentication Setup: Ensure proper configuration of SPF, DKIM, and DMARC to authenticate your emails.
  • Content Review: Review email content for potential spam triggers and optimize accordingly.
  • Contact Apple Postmaster: If problems persist, contacting Apple's postmaster support may provide additional insights.
  • Use a Custom Domain: Always use a custom domain for your email address to improve deliverability.
Marketer view

Email marketer from Litmus shares that Apple's Mail Privacy Protection can impact bounce rates by artificially inflating open rates, potentially leading to inaccurate engagement metrics and affecting segmentation strategies, thus indirectly contributing to deliverability issues and bounce rates if unengaged subscribers are not properly identified and removed.

November 2022 - Litmus
Marketer view

Email marketer from Campaign Monitor explains that if transactional emails (like password resets or order confirmations) are experiencing bounces on Apple Mail, it could indicate a problem with the sending infrastructure or a misconfiguration that's causing Apple to flag these essential messages as spam.

February 2022 - Campaign Monitor
Marketer view

Email marketer from Reddit explains that a sudden increase in unclassified bounces specifically from Apple Mail could indicate a temporary filtering issue or a change in Apple's spam detection algorithms, and suggests monitoring the situation closely and contacting Apple's postmaster support for clarification if the problem persists.

April 2022 - Reddit
Marketer view

Email marketer from Stack Overflow explains that Apple Mail may be more sensitive to spam triggers, such as certain keywords or excessive use of images, which can cause emails to be classified as spam and result in increased bounce rates, especially if sender reputation is already marginal.

February 2025 - Stack Overflow
Marketer view

Marketer from Email Geeks shares that Apple postmaster via their support email is usually fairly responsive once you figure out the bounce code.

July 2024 - Email Geeks
Marketer view

Email marketer from HubSpot shares that a significant cause of increased bounce rates, particularly from specific domains like Apple Mail, may stem from poor sender reputation, due to factors like low engagement, high spam complaints, or sending to invalid addresses, which prompts stricter filtering by Apple's email servers.

April 2021 - HubSpot
Marketer view

Marketer from Email Geeks explains that "Unclassified" isn't a bounce type from Apple and suggests reaching out to the email provider to get the exact bounce codes.

March 2021 - Email Geeks
Marketer view

Email marketer from Email on Acid shares that deliverability problems with Apple Mail could arise from issues with email authentication (SPF, DKIM, DMARC), which, if improperly configured, can lead to increased bounce rates as Apple's filters may flag emails as potentially fraudulent.

May 2022 - Email on Acid
Marketer view

Email marketer from Neil Patel explains that Apple Mail's Privacy Protection feature, which hides IP addresses and opens emails automatically, can inflate open rates and negatively impact sender reputation, leading to higher bounce rates if not properly managed through list hygiene and segmentation.

October 2024 - Neil Patel
Marketer view

Email marketer from Customer.io shares that not using a custom domain for your email address can lead to deliverability issues, particularly with stricter email providers like Apple Mail, as emails sent from generic domains (like @gmail.com) are more likely to be flagged as spam.

January 2024 - Customer.io
Marketer view

Email marketer from GlockApps suggests using email testing tools to identify deliverability issues before sending campaigns. These tools can simulate sending to various email providers, including Apple Mail, and report on spam score, authentication issues, and placement in inbox or spam folder.

January 2023 - GlockApps
Marketer view

Marketer from Email Geeks explains that bounce codes beginning with [CSxx] is a general everything block, and anything beginning with [Hxxx] is a domain specific block.

February 2022 - Email Geeks
Marketer view

Email marketer from Gmass explains that Apple Mail may have stricter DMARC policies, so if you're sending emails that fail DMARC authentication (i.e., your emails appear to be spoofing another domain), Apple Mail will likely reject them, resulting in a bounce.

August 2022 - Gmass

What the experts say
2Expert opinions

Increased bounce rates with Apple Mail are often linked to damaged sender reputation due to practices violating best practices or triggering spam filters. Apple Mail's aggressive spam filtering and privacy features may misclassify legitimate emails as spam, particularly for domains with borderline authentication or engagement.

Key opinions

  • Sender Reputation: Damaged sender reputation from poor sending practices is a key factor.
  • Aggressive Filtering: Apple Mail's aggressive spam filtering may misclassify legitimate emails.
  • Borderline Metrics: Domains with borderline authentication or engagement are particularly vulnerable.

Key considerations

  • Review Sending Practices: Assess and correct sending practices to avoid triggering spam filters.
  • Improve Authentication: Ensure robust email authentication (SPF, DKIM, DMARC) to enhance legitimacy.
  • Boost Engagement: Focus on improving engagement metrics to demonstrate positive sender behavior.
Expert view

Expert from Word to the Wise explains that deliverability issues, including increased bounce rates with Apple Mail, can often be traced back to a damaged sender reputation stemming from sending practices that violate best practices or trigger spam filters.

June 2022 - Word to the Wise
Expert view

Expert from Word to the Wise suggests that Apple Mail's more aggressive spam filtering, combined with their privacy features, might be misclassifying legitimate emails as spam, leading to increased bounce rates, especially if the sending domain has borderline authentication or engagement metrics.

January 2022 - Word to the Wise

What the documentation says
4Technical articles

High bounce rates are caused by sending to old or unengaged lists, including invalid addresses. Hard bounces from permanent delivery failures impact sender reputation. List hygiene, involving removing inactive subscribers and suppressing bounced addresses, is essential. Analyzing SMTP error codes, particularly those from Apple Mail, helps pinpoint specific delivery failures.

Key findings

  • List Quality: Old, unengaged, or invalid email lists contribute to high bounce rates.
  • Hard Bounces: Hard bounces negatively impact sender reputation and increase bounce rates.
  • List Hygiene: Regular list cleaning and suppression are crucial for maintaining deliverability.
  • SMTP Error Codes: Analyzing SMTP error codes from Apple Mail provides insights into delivery failures.

Key considerations

  • List Maintenance: Consistently clean and update your email lists.
  • Confirmed Opt-In: Implement confirmed opt-in processes to ensure valid subscriptions.
  • Address Suppression: Suppress bounced addresses to prevent repeated delivery attempts.
  • Error Code Analysis: Review SMTP error codes to identify and address specific delivery issues with Apple Mail.
Technical article

Documentation from Mailchimp explains that high bounce rates can be caused by sending to old or unengaged email lists, which can include invalid or mistyped addresses, as well as subscribers who have abandoned their accounts and that consistently cleaning your list of these contacts and using confirmed opt-in can help reduce bounces.

January 2022 - Mailchimp
Technical article

Documentation from SparkPost explains the importance of list hygiene, stating that regularly removing inactive or unengaged subscribers and suppressing bounced addresses helps maintain a healthy sender reputation and reduces the likelihood of future deliverability issues and bounce rate increases.

March 2022 - SparkPost
Technical article

Documentation from SendGrid explains that hard bounces occur when an email cannot be delivered due to a permanent reason, such as a non-existent email address or a blocked sender, which can directly impact sender reputation and increase bounce rates if these addresses are repeatedly targeted.

October 2023 - SendGrid
Technical article

Documentation from RFC 5321 details that SMTP error codes provide specific information on why an email bounced. Analyzing these codes, especially those specific to Apple Mail servers, can help pinpoint the exact reasons for delivery failures, such as mailbox full (5.2.2) or permanent failure (5.1.1).

July 2023 - RFC Editor