What complaint rate causes Yahoo to throttle email sending?
Summary
What email marketers say7Marketer opinions
Email marketer from Mailjet Blog explains that a high complaint rate is a significant factor that can lead to throttling. They recommend keeping complaint rates below 0.1% to maintain a good sender reputation with Yahoo and other ISPs. Exceeding this threshold increases the risk of emails being flagged as spam or being throttled.
Email marketer from SendPulse shares that an acceptable spam complaint rate should be below 0.08%. They state that exceeding this rate may negatively impact your sender reputation and increase the likelihood of throttling from ISPs like Yahoo. They also emphasize the importance of regularly cleaning your email list to remove inactive or disengaged subscribers.
Email marketer from EmailGeeks Forum explains that a complaint rate above 0.1% will likely trigger throttling from Yahoo. They advise senders to focus on acquiring permission-based email lists and sending relevant content to minimize complaints.
Email marketer from Reddit shares that, in their experience, keeping complaint rates under 0.03% is essential for good deliverability with Yahoo. They suggest that higher complaint rates can quickly lead to throttling or blacklisting. They recommend actively monitoring feedback loops and promptly addressing any issues leading to complaints.
Email marketer from GlockApps Blog details that complaint rates are one factor used in calculating a spam score. They recommend striving for a complaint rate below 0.05% to ensure optimal deliverability with Yahoo and other email providers. They also recommend performing regular email list validation and segmentation.
Email marketer from Litmus explains that a high complaint rate directly impacts deliverability by potentially causing throttling. They suggest best practice is to keep rates below 0.1%, and continuously monitor and optimize your email campaigns to reduce complaints.
Email marketer from Email Geeks mentions they have heard a 0.3% complaint rate in the past but notes more recently it's closer to 0.2% for warning signs.
What the experts say5Expert opinions
Expert from Word to the Wise emphasizes the importance of feedback loops in managing complaint rates and avoiding throttling. While not providing a specific threshold for Yahoo, they highlight that actively monitoring and responding to feedback loops allows senders to identify and address issues that lead to complaints, ultimately helping to maintain a positive sender reputation and prevent deliverability problems.
Expert from Email Geeks explains that Yahoo throttling is complex, involving various factors beyond just complaints. The exact numbers are not fixed and depend on internal metrics, especially concerning inbox placement and advises to think of mail going to the bulk folder as a negative hit to your reputation.
Expert from Email Geeks shares that in the past, delivery issues arose around a 0.3% complaint rate but suggests the threshold is likely lower now. They also recommend using rate limiting as a proactive indicator of underlying issues.
Expert from Spamresource explains that a critical factor influencing deliverability, including the risk of throttling, is the sender's reputation, which is heavily impacted by complaint rates. They recommend proactively monitoring and addressing any factors that contribute to complaints to maintain a positive reputation and avoid penalties.
Expert from Email Geeks advises to translate "complaints" to "mail going to the bulk folder" as a negative signal. They confirm direct from ISPs and Yahoo that bulk folder delivery negatively impacts reputation scores and can escalate to rate limiting if ignored.
What the documentation says4Technical articles
Documentation from Postmark explains that a key element of maintaining a good sender reputation is keeping complaint rates low. While a specific number for Yahoo throttling isn't provided, it's recommended that complaint rates stay under 0.1%. Staying vigilant about feedback loops is critical to identify and address the reasons for complaints.
Documentation from Microsoft emphasises that low complaint rates are required to maintain a good sender reputation. Microsoft suggest that a spam complaint rate of 0.2% and above will impact your ability to deliverability and lead to throttling. They emphasize the need to obtain consent, honour unsubscribe requests and use authentication.
Documentation from Google Postmaster Tools shares insights into spam rates that affect sender reputation. While focused on Gmail, the guidelines suggest that maintaining a spam rate consistently below 0.1% is essential for avoiding deliverability issues. Though not Yahoo specific the advice is to focus on proactive email list hygiene.
Documentation from Yahoo Mail Help emphasizes the importance of maintaining a low complaint rate to avoid throttling. While they do not specify a precise threshold, they advise senders to actively monitor feedback loops and promptly address any issues leading to complaints to prevent deliverability problems.