What are the recent issues and fixes related to SNDS?
Summary
What email marketers say7Marketer opinions
Marketer from Email Geeks confirms that the SNDS issue is still ongoing for them, with no updates since the 11th.
Marketer from Email Geeks shares that re-authorization emails are also working.
Email marketer from mailjet.com explains that sometimes SNDS may experience an error after an update. They suggests that user should report any error they encounter to SNDS support team.
Marketer from Email Geeks confirms that SNDS is working fine again.
Marketer from Email Geeks shares that they have been troubleshooting with the SNDS/JMRP Support Team and it looks like SNDS requests are flowing correctly for new requests.
Email marketer from Reddit shares experience that SNDS data delays are a common occurance and can be caused by system maintenance or software updates, users should be patient and retry after a few hours.
Email marketer from answers.microsoft.com states that some users are reporting delays in SNDS data updates and encourages users to check the service health dashboard for official updates or contact support directly for personalized assistance.
What the experts say2Expert opinions
Expert from Word to the Wise answers that sometimes SNDS displays incorrect or delayed data due to internal processing issues. She recommends cross-referencing data with other feedback loops or deliverability tools to get a more accurate picture.
Expert from Word to the Wise explains that Microsoft sometimes rate limits access to SNDS, which can be perceived as an issue. They suggests ensuring you're not making excessive requests and respecting their usage policies to avoid triggering these limits.
What the documentation says3Technical articles
Documentation from Microsoft explains that if SNDS shows your IP as blocked, it typically means you've exceeded complaint thresholds. To fix this, they suggest reviewing your sending practices, ensuring proper list hygiene, and using the JMRP program to identify and remove complaint generators.
Documentation from Microsoft details that a poor reputation in SNDS indicates high complaint rates or spam trap hits. They recommend implementing feedback loops, authenticating your email, and monitoring your sending volume to improve your reputation.
Documentation from Microsoft indicates that authentication failures in SNDS mean your emails are failing SPF, DKIM, or DMARC checks. To resolve this, they advise double-checking your DNS records for accuracy and ensuring your email sending platform is correctly configured.