What are the deliverability drawbacks of using redirects in email links?

Summary

Using redirects in email links can significantly impact deliverability. Key issues include the use of generic URL shorteners which are often associated with spam, link cloaking which obscures the actual destination, and long redirect chains which increase the likelihood of errors and latency. A redirect domain's poor reputation or association with spam negatively impacts sender reputation, as does the presence of excessive tracking parameters. Security risks also arise from editable redirect URLs that can be exploited for malicious purposes, and from open redirects which can lead to phishing and malware distribution. Conversely, using branded links and reputable link tracking services can enhance trust and improve deliverability. It is crucial to avoid practices that are perceived as suspicious and to implement redirects carefully and securely to maintain a positive sender reputation and a good user experience.

Key findings

  • Generic Shorteners: Generic URL shorteners are often flagged as spam and negatively impact deliverability.
  • Link Cloaking: Link cloaking obscures the actual destination and raises red flags for spam filters.
  • Branded Links Impact: Branded links improve deliverability by building trust with recipients and search engines.
  • Domain Reputation Impact: The reputation of the redirect domain directly impacts deliverability.
  • Redirect Chain Risks: Long redirect chains increase latency and the chance of errors.
  • Tracking Params Risks: Excessive tracking parameters can trigger spam filters.
  • Editable URLs Risks: Editable redirect URLs create security vulnerabilities.
  • Open Redirects Risks: Open redirects expose users to phishing and malware.

Key considerations

  • Use Branded Links: Employ branded link domains for better sender reputation.
  • Avoid Cloaking Practices: Avoid link cloaking to maintain transparency and user trust.
  • Limit Redirects to Essential Only: Minimize redirect chains to reduce latency and potential errors.
  • Monitor Domain Reputation: Regularly monitor and manage the reputation of your redirect domain.
  • Secure Editable Redirects: Avoid using editable redirect URLs or implement robust security measures.
  • Address Open Redirects Issue: Prevent open redirects to avoid malicious exploitation.
  • Balance Tracking and Clarity: Use tracking parameters judiciously to avoid making URLs suspicious.
  • Test all Links: Routinely test and maintain redirects, ensuring they lead to the correct destinations and function correctly.

What email marketers say
10Marketer opinions

Using redirects in email links can impact deliverability in various ways. Generic URL shorteners and cloaked links are often flagged as spam due to their association with malicious activity. Long redirect chains introduce latency and increase the likelihood of errors. A redirect domain's poor reputation and excessive tracking parameters can also negatively affect deliverability. Conversely, branded links enhance trust and improve deliverability. Redirects for personalization are useful but require careful monitoring and reliability.

Key opinions

  • Generic Shorteners: Generic URL shorteners harm deliverability because they're frequently used by spammers.
  • Link Cloaking: Link cloaking, achieved via redirects, raises red flags for spam filters.
  • Branded Links: Branded links improve deliverability by building trust with recipients.
  • Domain Reputation: Poor redirect domain reputation negatively impacts deliverability.
  • Redirect Chains: Long redirect chains increase latency and the risk of errors.
  • Tracking Parameters: Excessive tracking parameters in URLs can trigger spam filters.

Key considerations

  • Use Branded Links: Opt for branded link domains to improve sender reputation and build trust.
  • Avoid Cloaking: Use direct and transparent links instead of cloaking or obfuscating the destination.
  • Limit Redirects: Keep redirect chains short and essential to reduce latency and potential errors.
  • Monitor Reputation: Regularly monitor the reputation of your redirect domain and take corrective actions if needed.
  • Balance Tracking: Use tracking parameters judiciously to avoid making URLs appear suspicious.
  • Test and Maintain: Regularly test and maintain all redirects to ensure they lead to the correct destinations and are functioning properly.
Marketer view

Email marketer from Quora shares that if your redirect domain has a poor reputation (e.g., due to previous association with spam), it can negatively impact your email deliverability. It's important to monitor the reputation of your redirect domain and take steps to improve it if necessary.

January 2023 - Quora
Marketer view

Email marketer from Email Geeks shares that redirects are common for tracking and generally "priced in" by email receivers. The problematic redirects are those that lead to obfuscated final destinations. Recommends branding redirects with your own domain.

April 2021 - Email Geeks
Marketer view

Email marketer from Mailjet explains that using branded links (custom redirect domains) builds trust with recipients and improves deliverability, because it demonstrates that you are a legitimate sender. Generic link shorteners can hurt your reputation.

November 2022 - Mailjet
Marketer view

Email marketer from Sendinblue shares that link cloaking, which is sometimes achieved via redirects, can be a red flag for spam filters. They recommend using clear, direct links to avoid being flagged as suspicious.

September 2022 - Sendinblue
Marketer view

Email marketer from Reddit shares that using generic URL shorteners like bit.ly can hurt your deliverability because they are often used by spammers. ESPs and spam filters may flag emails containing these links as suspicious. Custom, branded URL shorteners are a safer option.

October 2024 - Reddit
Marketer view

Email marketer from StackOverflow explains that long redirect chains can negatively impact email deliverability. Each redirect adds latency and increases the chance of something going wrong, such as a timeout or a broken link. Spam filters may also penalize emails with excessive redirect chains.

November 2022 - StackOverflow
Marketer view

Email marketer from Gmass shares that adding too many tracking parameters to URLs (e.g., UTM codes) can make them look suspicious to spam filters, especially if the parameters are unusually long or complex. It is important to strike a balance between tracking and URL clarity to avoid triggering spam filters.

March 2025 - Gmass
Marketer view

Email marketer from Neil Patel explains that using too many redirects can negatively impact your SEO and potentially your email deliverability. Search engines and spam filters might see it as a cloaking technique, which can hurt your sender reputation.

October 2021 - Neil Patel
Marketer view

Email marketer from Litmus responds that using redirects for personalization purposes (e.g., redirecting users to different landing pages based on their profile) can be beneficial but adds complexity. Ensure your redirects are reliable and don't introduce unnecessary latency, as slow redirects can frustrate users and impact conversion rates.

October 2022 - Litmus
Marketer view

Email marketer from EmailonAcid shares that time-sensitive offers or limited-time promotions, the links may expire or redirect to an error page, leading to a frustrating user experience. It is important to test and monitor links regularly to ensure they are working correctly.

December 2023 - EmailonAcid

What the experts say
6Expert opinions

Using redirects in email links presents several deliverability challenges. ESPs and spam checkers often flag generic redirects and long redirect chains as suspicious, increasing the likelihood of emails being marked as spam. Exploitable redirect URLs pose security risks and can damage domain reputation. It's crucial to avoid link cloaking, limit redirect chain length, and use reputable or custom redirect domains to maintain a positive sender reputation.

Key opinions

  • Generic Redirects: Generic redirects and shorteners are viewed with suspicion and negatively impact deliverability.
  • Editable URLs: Editable redirect URLs are vulnerable to exploitation, leading to reputation damage.
  • Link Cloaking: Link cloaking negatively affects deliverability due to obscuring the actual destination.
  • Redirect Chains: Long redirect chains negatively impact deliverability by increasing the chance of failure.
  • Domain Reputation: The reputation of the redirect domain directly influences deliverability.

Key considerations

  • Custom Domains: Prioritize custom redirect domains for enhanced control and reputation management.
  • Limit Redirects: Minimize redirect chains and ensure each redirect is necessary.
  • Avoid Cloaking: Refrain from link cloaking to maintain transparency and trust.
  • Security: Avoid using editable redirect URLs due to security risks.
  • Monitor Reputation: Monitor the reputation of your redirect domain to ensure it remains positive.
Expert view

Expert from Word to the Wise explains that utilizing link cloaking, for example via redirects, negatively affects deliverability because it obscures the true destination, causing concern for spam filters and recipients.

April 2024 - Word to the Wise
Expert view

Expert from Email Geeks points out that editable redirect URLs pose a security risk as they can be exploited by bad actors to redirect to spam content, damaging the reputation of the redirect domain. Recommends using custom domains, customizable services like bitly, or the ISP's default click tracking domain to mitigate risks. Using random shared domain services should be avoided.

December 2021 - Email Geeks
Expert view

Expert from Email Geeks shares that certain redirects, like those from bit.ly, are viewed with suspicion. Deliverability decisions are often made before examining links, but the risk increases with domains having strict policies regarding links and redirects.

March 2023 - Email Geeks
Expert view

Expert from Word to the Wise shares that implementing best practices around redirects is critical, as redirect chains can harm deliverability. They recommend avoiding overly long redirect paths and ensuring each redirect step is necessary.

May 2021 - Word to the Wise
Expert view

Expert from Spam Resource explains that if your redirect domain is associated with spam, it damages your sender reputation and reduces deliverability, because the reputation of the redirect domain is inherited.

October 2022 - Spam Resource
Expert view

Expert from Email Geeks explains that ESPs use redirects for tracking and spam checkers follow them, which can cause issues. Each additional redirect increases the chance of failure. He questions the purpose behind the redirect, whether it's for analytics or changing the destination after sending.

April 2021 - Email Geeks

What the documentation says
5Technical articles

Documentation highlights several deliverability drawbacks of using redirects in email links. Cloaking, achieved with redirects, violates Google's guidelines and can lead to penalties. Poorly implemented or excessive redirects degrade user experience and pose security risks. Microsoft Safe Links rewriting causes delays for security checks. Reputable link tracking services are essential, and suspicious practices like cloaking and generic shorteners should be avoided. Open redirects create security vulnerabilities, potentially leading to phishing and malware distribution.

Key findings

  • Cloaking Violation: Redirects used for cloaking violate search engine guidelines, leading to penalties.
  • Poor Implementation: Poorly implemented redirects degrade user experience and raise security concerns.
  • Security Delays: Security checks on redirects can cause delays in accessing the target URL.
  • Tracking Essential: Reputable link tracking services are important for deliverability, but implementation needs care.
  • Open Redirects: Open redirects create vulnerabilities to phishing and malware.

Key considerations

  • Avoid Cloaking: Refrain from using redirects to cloak or deceive users or search engines.
  • Implement Properly: Ensure redirects are correctly implemented to maintain user experience and security.
  • Choose Reputable Services: Select reputable link tracking services for secure and effective link management.
  • Address Open Redirects: Prevent open redirects to avoid potential exploitation by malicious actors.
  • Monitor Performance: Monitor redirect performance to identify and address any latency or security issues.
Technical article

Documentation from Google Search Central explains that cloaking, which can be implemented with redirects, is a violation of Google's Webmaster Guidelines. Cloaking is showing different content to users and search engines, and this can lead to penalties, potentially affecting visibility from Google and other spam checkers.

February 2024 - Google
Technical article

Documentation from Microsoft explains that Safe Links in Microsoft Defender for Office 365 rewrites URLs in incoming email messages. When a user clicks a URL in the message, they are taken to the target URL after it's checked for malicious content. This can cause a delay and, if the check fails, block access to the site, potentially impacting user experience.

October 2023 - Microsoft
Technical article

Documentation from SparkPost explains that while link tracking (often implemented with redirects) is essential for email marketing, it's important to use a reputable link tracking service and avoid practices that could be perceived as suspicious, such as cloaking or using generic URL shorteners. Proper implementation will help preserve sender reputation.

November 2021 - SparkPost
Technical article

Documentation from RFC outlines the standard for HTTP redirects, noting that excessive or poorly implemented redirects can lead to poor user experience and potential security concerns, although not directly related to email, the principles apply as email clients use similar systems.

August 2023 - RFC
Technical article

Documentation from IETF explains that, while not specific to email, redirects (using URIs) can introduce security risks if not handled properly. Open redirects, where a website redirects users to an arbitrary URL specified in the request, can be exploited by attackers to phish for credentials or spread malware.

March 2022 - ietf.org