What are the best tools and processes to monitor Gmail inbox placement, and what causes emails to land in the promotions tab?

Summary

Monitoring Gmail inbox placement effectively involves leveraging tools like GlockApps, MailMonitor, 250ok (Validity), Mailtrap Email API, Litmus, and GMass for tracking email delivery. Gmail's inbox placement is dictated by an algorithm weighing sender reputation, email content, user engagement, and authentication. Key strategies to enhance inbox placement include bolstering sender reputation through authenticated domains and consistently delivering valuable, engaging, and personalized content. Avoiding promotional language in non-promotional emails and maintaining meticulous list hygiene also helps. Actively encouraging recipients to add senders to their contacts and move emails to the primary tab can further improve placement, particularly by helping train Gmail's algorithm. Poor inbox placement can be addressed through seed list testing and improving list hygiene, removing images and links and focusing on trusted sender reputations.

Key findings

  • Monitoring Tools: Various tools such as GlockApps, MailMonitor, and Litmus are available for monitoring Gmail inbox placement and identifying deliverability issues.
  • Algorithm Factors: Gmail's algorithm considers sender reputation, email content, user engagement, and authentication when determining tab placement.
  • Authentication: Proper authentication (SPF, DKIM, DMARC) and domain reputation are critical for improving deliverability.
  • Content is key: Personalized and engaging content helps to avoid the Promotions tab and ensures emails are placed into the primary tab.
  • Seed list testing: Seed list testing and maintenance of list hygiene can resolve poor deliverability.

Key considerations

  • Content Strategy: Avoid promotional language and excessive links in non-promotional emails to prevent them from landing in the Promotions tab.
  • List Maintenance: Maintaining a clean and engaged email list is essential for sustaining a positive sender reputation.
  • Sender Reputation: Consistently monitoring and addressing issues affecting sender reputation, such as spam complaints and bounce rates, is vital.
  • Engagement tactics: Encouraging users to move emails to the Primary tab and add the sender to their contacts can positively influence Gmail's algorithm.
  • Testing best practices: Performing seed list testing can identify deliverability problems to fix any problems.

What email marketers say
16Marketer opinions

Monitoring Gmail inbox placement involves using tools like GlockApps, MailMonitor, 250ok (Validity), Mailtrap Email API, Litmus, and GMass. These tools help track where emails land, identifying deliverability issues. Landing in the promotions tab is influenced by factors like sender reputation, email content, and user engagement. Improving sender reputation through authentication (SPF, DKIM, DMARC), avoiding spam trigger words, sending personalized and engaging content, segmenting email lists, and maintaining list hygiene are crucial. Encouraging recipients to add senders to their contacts and move emails to the primary tab can also help. Avoiding promotional language, excessive links, and attachments may prevent emails from landing in the promotions tab.

Key opinions

  • Tools: Tools like GlockApps, MailMonitor, 250ok, Mailtrap Email API, Litmus, and GMass are effective for monitoring Gmail inbox placement.
  • Tab Factors: Gmail tab placement is affected by sender reputation, email content, and user engagement.
  • Authentication: Proper email authentication (SPF, DKIM, DMARC) is crucial for improving deliverability and inbox placement.
  • Content: Personalized and engaging content helps avoid the promotions tab.
  • Reputation: Sender reputation significantly impacts inbox placement.

Key considerations

  • Engagement: Encourage recipients to add senders to their contacts and move emails to the primary tab.
  • Content Strategy: Avoid promotional language, excessive links, and attachments in non-promotional emails.
  • List Hygiene: Maintain clean and segmented email lists to improve engagement and deliverability.
  • Trust Building: Build trust with subscribers by using double opt-in and following email best practices.
  • Monitoring: Regularly monitor domain health and address spam complaints to maintain a good sender reputation.
Marketer view

Marketer from Email Geeks shares that they have used MailMonitor in the past for general inbox placement monitoring, noting that it is pretty inexpensive but does not have Gmail folder monitoring.

October 2023 - Email Geeks
Marketer view

Marketer from Email Geeks explains tabbing is based on heuristics and data from customers, including email design and language. They suggest that if people drag an email from the promotions tab to the primary tab, it might train the algorithm to land emails in the inbox. Tabish later suggests using a different sender email or subdomain for transactional emails and also recommends testing the email with Glockapps.

June 2022 - Email Geeks
Marketer view

Marketer from Email Geeks shares they also use GlockApps and Postmaster.

December 2021 - Email Geeks
Marketer view

Email marketer from EmailToolTester recommends using tools such as GlockApps, MailMonitor, and 250ok (Validity) for inbox placement testing. These tools use seed lists to track where emails land, helping to identify deliverability issues.

June 2021 - EmailToolTester
Marketer view

Email marketer from Mailtrap Blog suggests using tools like Mailtrap Email API, GlockApps, and Litmus to monitor Gmail inbox placement. Mailtrap helps simulate sending, GlockApps provides inbox placement tests, and Litmus offers comprehensive email testing.

August 2023 - Mailtrap Blog
Marketer view

Email marketer from Email Deliverability Experts highlights that IP reputation, DMARC configurations, and spam complaints play a big part in what affects a brand's inbox placement. They suggest senders monitor their domain health and aim to keep a good reputation to ensure emails are delivered.

October 2024 - Email Deliverability Experts
Marketer view

Email marketer from StackOverflow notes that avoiding promotional language, excessive links, and attachments can prevent emails from landing in the promotions tab. Sending personalized content and asking recipients to move emails to the primary tab can also help.

October 2024 - StackOverflow
Marketer view

Marketer from Email Geeks suggests that saying "Promotional tab is where you want to be!" is not a blanket statement for every sector like government, community groups, or the nonprofit space which do not have the kinds of deals and offers that the promotional tab was designed for.

June 2023 - Email Geeks
Marketer view

Email marketer from InboxAlly suggests that brands build trust with subscribers and follow email best practices. They mention it is important that senders always use double opt-in, and encourage users to whitelist the sender, to ensure emails land in the primary inbox and not the spam folder.

August 2021 - InboxAlly
Marketer view

Marketer from Email Geeks shares that they have only ever used 250ok for monitoring Gmail inbox placement and are curious to hear about other tools.

April 2021 - Email Geeks
Marketer view

Email marketer from Reddit suggests focusing on improving sender reputation by ensuring emails are properly authenticated, avoiding spam trigger words, and encouraging recipients to add the sender to their contacts to improve inbox placement in Gmail.

January 2023 - Reddit
Marketer view

Marketer from Email Geeks suggests Glockapps as a relatively inexpensive choice and recommends adding the domain to Google Postmaster to monitor domain reputation.

February 2023 - Email Geeks
Marketer view

Email marketer from GMass recommends using GMass's inbox placement analyzer feature to check where emails land in Gmail. The tool provides insights into whether emails go to the inbox, promotions tab, or spam folder.

May 2023 - GMass
Marketer view

Email marketer from Email Marketing Tips shares that sending relevant and engaging content, segmenting email lists, and cleaning up inactive subscribers can improve Gmail inbox placement. Personalization is crucial for avoiding the promotions tab.

March 2024 - Email Marketing Tips
Marketer view

Marketer from Email Geeks suggests that trying to game Gmail's algorithm is a waste of time and energy. Focus on ensuring that subscribers of promotional email want those emails enough to engage from the appropriate folder they find it in.

October 2022 - Email Geeks
Marketer view

Marketer from Email Geeks promotes Inboxable, their application that includes Gmail inbox placement and folder placement monitoring.

August 2024 - Email Geeks

What the experts say
3Expert opinions

Gmail's Promotions Tab placement is determined by an algorithm considering content analysis, sender reputation, and user engagement. To avoid the Promotions Tab, maintain a clean IP reputation, use proper authentication, and send personalized content. Seed list testing helps identify deliverability issues across mailbox providers like Gmail. Poor inbox placement results from list hygiene issues, content triggering spam filters, and lack of authentication; addressing these problems improves placement.

Key opinions

  • Promotions Tab Algorithm: Gmail's Promotions Tab is determined by factors like content analysis, sender reputation, and user engagement.
  • Seed List Testing: Seed list testing is effective for identifying and resolving deliverability problems.
  • Poor Inbox Placement Causes: Poor inbox placement can result from poor list hygiene, spam-triggering content, and lack of authentication.

Key considerations

  • IP Reputation: Maintain a clean IP reputation to improve inbox placement.
  • Authentication: Implement proper authentication (SPF, DKIM, DMARC) to ensure deliverability.
  • Content Personalization: Create personalized and engaging content to avoid the Promotions Tab.
  • List Hygiene: Practice good list hygiene to avoid deliverability issues.
  • Content Optimization: Optimize content to avoid triggering spam filters.
Expert view

Expert from Word to the Wise explains that poor inbox placement can result from a combination of issues, including poor list hygiene, content triggering spam filters, and a lack of authentication. Fixing these issues helps improve inbox placement.

January 2024 - Word to the Wise
Expert view

Expert from SpamResource explains that Gmail's Promotions Tab is determined by Google's algorithm based on several factors including content analysis, sender reputation, user engagement, and more. They say to avoid the Promotions Tab, brands should focus on keeping a clean IP reputation, have proper authentication, and send personalized and engaging content to subscribers.

August 2022 - SpamResource
Expert view

Expert from Word to the Wise (Laura Atkins) suggests that seed list testing helps identify deliverability problems across different mailbox providers, including Gmail. Seed list testing helps to identify and resolve deliverability problems.

August 2022 - Word to the Wise

What the documentation says
5Technical articles

Gmail tab placement is influenced by sender reputation, email content, user engagement, authentication, and spam complaints. Emails from trusted senders with personalized content are more likely to land in the primary tab. To improve inbox placement, consistently send valuable content, authenticate emails with SPF, DKIM, and DMARC, monitor bounce rates and spam complaints, and use an authenticated domain. Promotional emails often land in the Promotions tab; removing promotional elements like images and links, and encouraging users to move emails to the Primary tab can help.

Key findings

  • Gmail Tab Factors: Gmail tab placement depends on sender reputation, email content, user engagement, authentication, and spam complaints.
  • Primary Tab: Emails from trusted senders with personalized content are more likely to land in the Primary tab.
  • Authentication Importance: Authentication (SPF, DKIM, DMARC) is crucial for improving sender reputation and inbox placement.
  • Promotions Tab: Promotional emails automatically land in the Promotions tab.

Key considerations

  • Content Quality: Consistently send valuable and engaging content to improve sender reputation.
  • Email Design: Avoid promotional elements (images, links) in emails intended for the Primary tab.
  • Domain Authentication: Use an authenticated domain to improve deliverability.
  • User Engagement: Encourage users to move emails to the Primary tab.
  • Reputation Monitoring: Monitor bounce rates and spam complaints to maintain a good sender reputation.
Technical article

Documentation from Validity details that Gmail uses algorithms that analyze various factors to determine tab placement including authentication, sender reputation, content, and spam complaints. Good sending practices improve inbox placement and should include using an authenticated domain.

March 2023 - Validity
Technical article

Documentation from Google Support explains that several factors influence Gmail tab placement, including sender reputation, email content, and user engagement. Emails are more likely to land in the primary tab if they are from trusted senders and are personalized.

September 2023 - Google Support
Technical article

Documentation from SparkPost explains that engaging content and personalization are important for improving deliverability. Factors like sender reputation, authentication, content quality, and recipient engagement play a significant role in inbox placement.

November 2024 - SparkPost
Technical article

Documentation from Mailjet highlights that promotional emails automatically land in the Promotions tab. They mention to get out of the tab, brands can send emails that are not promotional, remove images and links in the content, and ask users to drag the emails to the Primary tab.

March 2022 - Mailjet
Technical article

Documentation from Twilio SendGrid recommends improving sender reputation by consistently sending valuable content, authenticating emails with SPF, DKIM, and DMARC, and monitoring bounce rates and spam complaints to enhance Gmail inbox placement. Good email practices help improve sender trust.

August 2023 - Twilio SendGrid