What are best practices for deliverability when sending a first email campaign to an old list?

Summary

When launching a campaign to an old email list, experts and marketers consistently recommend focusing on list hygiene, gradual warm-up, re-permission, and delivering valuable content. Begin by meticulously cleaning the list, removing invalid and inactive addresses to protect sender reputation and reduce bounce rates. Segment the list based on engagement, targeting active subscribers first. Gradually warm up the list to avoid spam flags, and strongly consider running a re-permission campaign. Authentication (SPF, DKIM, DMARC) is essential, alongside monitoring sender reputation using tools like SRD. Personalization and preference centers are vital for better engagement. Also, important to remember that email verification services are not a one stop solution. Finally, A/B testing should be employed to find the most effective subject lines and content. The source of the leads is also a key consideration.

Key findings

  • List Hygiene: Cleaning invalid and inactive addresses improves sender reputation and reduces bounce rates.
  • Gradual Warm-Up: Gradually increasing volume avoids spam flags and builds trust with ISPs.
  • Re-Permission Campaign: Re-permission ensures you're sending to subscribers who actively want to receive emails.
  • Email Authentication: SPF, DKIM, and DMARC authentication prove legitimacy and improve deliverability.
  • Engagement Focus: High open rates and click-through rates indicate valuable content, improving sender reputation.
  • Segmentation Based On Engagement: Send to only engaged users at first to show mail providers you send wanted mail.

Key considerations

  • 3-Month Rule: Consider not sending emails to anyone who hasn't requested them in over 3 months.
  • Confirmation Process: Use a confirmation process for newly acquired emails to ensure consent.
  • Value Proposition: Remind subscribers why they signed up and reiterate the value proposition.
  • Monitoring Sender Reputation: Use tools to monitor and address any issues affecting deliverability (spam complaints, blacklisting).
  • Preference Centers: Offering preference centers reduces unsubscribes and spam complaints.
  • A/B Testing: A/B testing of subject lines, content, and send times can improve engagement.
  • Email Validation: Utilize email validation services to eliminate fake or risky addresses. Also consider the lead source.

What email marketers say
13Marketer opinions

When sending a first email campaign to an old list, the prevailing advice centers on careful list hygiene, gradual warming, obtaining re-permission, and delivering personalized, relevant content. Starting with cleaning and segmenting the list is essential, focusing on removing inactive or invalid addresses to protect sender reputation. Experts recommend gradually warming up the list by sending to engaged segments first and closely monitoring deliverability metrics like bounce rates and spam complaints to adjust strategies. Re-permission campaigns are suggested to ensure recipients actively want to receive the emails. Personalizing email content and providing preference centers for customization can also improve engagement and reduce unsubscribes. Finally, employing email verification services and conducting A/B testing of email elements will help to optimize deliverability and engagement.

Key opinions

  • List Hygiene: Cleaning old email lists by removing invalid and inactive addresses is crucial to reduce bounce rates and improve sender reputation.
  • Segmentation: Segmenting lists based on engagement allows you to target active subscribers first and build a positive sender reputation.
  • Gradual Warming: Warming up lists gradually by starting with a small, engaged segment helps avoid being flagged as spam.
  • Re-Permission: Running a re-permission campaign ensures that you are only sending emails to subscribers who actively want to receive them.
  • Personalization: Personalizing email content can greatly improve engagement by tailoring messaging and offering relevant content.
  • Monitoring Metrics: Monitoring deliverability metrics helps identify issues and make necessary adjustments to email marketing strategy.

Key considerations

  • Confirmation Emails: Implement a confirmation email process for newly acquired emails to ensure deliverability.
  • Email Validation: Use email validation services to avoid invalid typos and remove risky email addresses.
  • Value Proposition: Remind subscribers why they signed up and reiterate the value proposition in the first email.
  • Engagement metrics: Engagement metrics are really important. Having high open and click-through rates help deliverability
  • Preference Centers: Offering preference centers can reduce unsubscribes and spam complaints.
  • A/B Testing: A/B testing different elements like subject lines and send times can improve engagement.
Marketer view

Marketer from Email Geeks explains that a confirmation email process should be used, sent to each email address as it was acquired. Addresses that confirm should be the only ones sent the first mass mailing.

June 2021 - Email Geeks
Marketer view

Email marketer from Mailjet explains that you should begin by cleaning your old list. Remove any invalid or inactive email addresses to reduce bounce rates and improve your sender reputation.

April 2021 - Mailjet
Marketer view

Marketer from Email Geeks suggests not sending emails to anyone who requested emails more than 3 months ago, also suggests using an email validation service to help avoid invalid typos. A real-time confirmation step is a much preferred best practice.

July 2022 - Email Geeks
Marketer view

Marketer from Email Geeks adds that the first email to them should be a reminder of why they signed up, reiterate the value proposition, and explain how they can opt-out.

March 2022 - Email Geeks
Marketer view

Email marketer from ActiveCampaign suggests proactively removing inactive subscribers from your list. Regularly prune your list to remove subscribers who haven't engaged with your emails in a certain period, as keeping them on your list can hurt your deliverability.

March 2024 - ActiveCampaign
Marketer view

Email marketer from Neil Patel says personalizing your email content can greatly improve engagement. Use subscriber data to tailor your messaging and offer relevant content to each individual.

April 2024 - Neil Patel
Marketer view

Email marketer from Email on Acid discusses the use of A/B testing, testing different subject lines, content, and send times to find what resonates best with your audience and improves engagement.

January 2023 - Email on Acid
Marketer view

Email marketer from Sendinblue shares the importance of segmenting your list based on engagement. Identify active subscribers and separate them from those who haven't engaged in a while. Target your most engaged subscribers first to build positive sender reputation.

July 2021 - Sendinblue
Marketer view

Email marketer from Constant Contact recommends warming up your list slowly. Start by sending emails to a small, highly engaged segment of your list and gradually increase the volume over time to avoid being flagged as spam.

December 2021 - Constant Contact
Marketer view

Email marketer from HubSpot recommends monitoring your deliverability metrics, including bounce rate, open rate, click-through rate, and spam complaints. Analyze these metrics to identify any issues and make necessary adjustments to your email marketing strategy.

December 2022 - HubSpot
Marketer view

Email marketer from ZeroBounce advocates using an email verification service to identify and remove invalid, fake, or risky email addresses from your list before sending your campaign.

April 2022 - ZeroBounce
Marketer view

Email marketer from Reddit recommends running a re-permission campaign. Ask your subscribers to confirm their subscription and remove those who don't respond. This ensures that you only send emails to people who actively want to receive them.

March 2024 - Reddit
Marketer view

Email marketer from Litmus shares offering preference centers to subscribers. Allowing subscribers to customize the types of emails they receive and the frequency at which they receive them can help reduce unsubscribes and spam complaints.

March 2023 - Litmus

What the experts say
5Expert opinions

Experts emphasize several key practices for ensuring deliverability when sending an initial campaign to an old email list. It's recommended to avoid sending to the entire list at once, gradually increasing volume starting with the newest or most trusted subscribers. List hygiene is crucial; cleaning the list by removing invalid and inactive addresses is vital. Confirming subscriber consent and engagement is also highly recommended. Finally, Email verification services can reduce bounces but are not a one stop solution to deliverability. Also, care needs to be taken with how the leads were acquired in the first place.

Key opinions

  • Gradual Ramp-Up: Avoid sending to the entire list at once; gradually increase volume.
  • List Hygiene: Cleaning the list by removing invalid and inactive addresses is crucial for improved deliverability.
  • Consent and Engagement: Confirming subscriber consent and engagement is essential before sending a campaign.
  • COI Rates: High COI rates mean that a lot of non confirmed subscribers are typos or bots.
  • Email Verification: Email verification services can reduce bounces but are not a total solution.
  • Lead Source: Care needs to be taken with how leads were acquired to make sure the leads are responsible leads.

Key considerations

  • Trustworthiness: Begin sending to the newest and most trusted subscribers first.
  • Cleaning Frequency: Regularly clean your list to maintain deliverability.
  • Permission Practices: Implement permission-based email marketing practices.
Expert view

Expert from Spam Resource emphasizes the importance of list hygiene. They explain that cleaning your list by removing invalid and inactive email addresses is crucial for improving deliverability when sending to an old list.

August 2021 - Spam Resource
Expert view

Expert from Email Geeks suggests not sending to an entire old list at once, and instead gradually ramp up the volume, starting with the newest/most trusted.

November 2024 - Email Geeks
Expert view

Expert from Email Geeks shares they have several clients with 70%+ COI rates, most of the non-confirmed are typos or bots trying to subscribe to their sites and most of the people that want your emails will COI if you tell them it’s going to happen at the time of sign up.

September 2024 - Email Geeks
Expert view

Expert from Word to the Wise explains that permission practices are key to deliverability, particularly with older lists. They recommend confirming subscriber consent and engagement before sending a campaign.

July 2021 - Word to the Wise
Expert view

Expert from Word to the Wise shares the importance of verification services can reduce bounces, but they are not a one stop solution to deliverability. Also mentions that a responsible sender has to care about where the leads came from and how they were acquired.

June 2022 - Word to the Wise

What the documentation says
4Technical articles

Email deliverability best practices, as highlighted by documentation from Google, Microsoft, SparkPost, and RFC-Editor, emphasize authentication, reputation monitoring, and engagement. Authenticating emails with SPF, DKIM, and DMARC is crucial for proving legitimacy to email providers like Gmail. Monitoring sender reputation, using tools like SRD, helps identify and address deliverability issues such as spam complaints or blacklisting. Focusing on engagement metrics, like open rates and click-through rates, signals to ISPs that emails are valuable, improving sender reputation and deliverability. Proper SPF record setup indicates authorized IPs for sending emails from a domain.

Key findings

  • Email Authentication: SPF, DKIM, and DMARC authentication are critical for proving email legitimacy.
  • Reputation Monitoring: Monitoring sender reputation helps identify and address deliverability issues.
  • Engagement Metrics: High open rates and click-through rates signal valuable emails and improve deliverability.
  • Proper SPF Setup: Setting up a proper SPF record indicates authorized IPs for sending emails.

Key considerations

  • Gmail Compliance: Authenticate emails to improve deliverability specifically to Gmail users.
  • Tool Utilization: Use tools like Sender Reputation Data (SRD) to monitor and address deliverability issues.
  • Value Signaling: Ensure emails are valuable and wanted to improve sender reputation with ISPs.
  • Domain Authorization: Ensure a correct and up-to-date SPF record is in place.
Technical article

Documentation from Google explains that when sending bulk emails, authenticate your email with SPF, DKIM, and DMARC. This helps prove that you are the legitimate sender of the email and improves deliverability to Gmail users.

June 2024 - Google Workspace Admin Help
Technical article

Documentation from SparkPost explains to focus on engagement metrics. High open rates and click-through rates signal to ISPs that your emails are valuable and wanted, improving your sender reputation and deliverability.

June 2022 - SparkPost
Technical article

Documentation from Microsoft advises to monitor your sender reputation using tools like Sender Reputation Data (SRD). Identify and address any issues that may be affecting your deliverability, such as spam complaints or blacklisting.

August 2023 - Microsoft
Technical article

Documentation from RFC-Editor explains that setting up a proper SPF record can greatly assist with deliverability by telling mail servers which IPs are authorised to send emails on your domains behalf

October 2023 - RFC-Editor