Should I use multiple subdomains for different email streams or a single stream?

Summary

The overwhelming consensus among experts, email marketers, and documentation sources is that utilizing multiple subdomains for different email streams is a best practice for managing sender reputation and improving email deliverability. The core benefit lies in isolating reputation; a negative reputation on one subdomain is less likely to affect others, especially critical transactional emails. Experts recommend separating email types like transactional, marketing, and bulk onto distinct subdomains. While some caution against excessive subdomain use, especially for smaller senders or due to the risk of "subdomain hopping" being flagged as snowshoe spamming, separating concerns by subdomain is a generally accepted strategy. Utilizing recipient-recognizable branding when naming subdomains and implementing separate IP pools per subdomain is also advised.

Key findings

  • Reputation Isolation: Subdomains isolate sender reputation, minimizing the impact of issues on one subdomain on others.
  • Transactional Protection: Dedicated subdomains protect the deliverability of critical transactional emails from issues affecting other email streams (e.g., marketing).
  • Policy Application: Subdomains enable the application of distinct email policies tailored to specific email types.
  • Organizational Benefits: Subdomains help in organizing and categorizing different types of email traffic.
  • Gmail Troubleshooting: Multiple subdomains can assist in isolating intermittent Gmail deliverability issues to specific email streams.

Key considerations

  • Subdomain Hopping Avoidance: Avoid 'subdomain hopping' to circumvent reputation issues, as this could lead to blacklisting.
  • Warm-up Requirements: Switching large email volumes to a new subdomain necessitates a warm-up period to establish sender reputation.
  • Implementation Complexity: Managing multiple subdomains introduces increased complexity, requiring careful planning and monitoring.
  • Snowshoe Spamming Risk: Excessive use of subdomains can be flagged as snowshoe spamming, potentially leading to domain blacklisting.
  • Recipient Recognition: Choose subdomain names that are recognizable and trustworthy to recipients (e.g., a.alerts.domain.com).
  • Scaling Appropriately: Small senders may not need multiple subdomains. Start with a single, well-managed subdomain and expand as necessary.
  • Shared IP Pool Appearance: If multiple subdomains use the same IP addresses, it may look like a shared IP pool setup

What email marketers say
13Marketer opinions

The general consensus is that using multiple subdomains for different email streams is a beneficial practice for managing sender reputation and improving email deliverability. Segmenting email types, such as transactional, marketing, and bulk emails, onto separate subdomains helps isolate reputation issues, preventing deliverability problems from one email type from affecting others, particularly critical transactional emails. However, some caution against excessive subdomain use, especially for smaller senders, and warn about the risks of 'subdomain hopping,' which can lead to being flagged for snowshoe spamming. It's generally recommended to start with a well-managed subdomain and scale as needed.

Key opinions

  • Reputation Isolation: Subdomains isolate email sending reputation. A negative reputation on one subdomain does not necessarily impact others.
  • Transactional Protection: Using separate subdomains protects critical transactional emails from deliverability issues caused by marketing emails.
  • Segmentation Benefit: Subdomains allow for independent management and monitoring of sender reputation for different email types.
  • Scalability Consideration: Multiple subdomains might be overkill for smaller senders. Start with one well-managed subdomain and scale as the email volume justifies it.
  • Gmail: Can help isolate intermittent issues with Gmail to a specific domain for easier troubleshooting.

Key considerations

  • Subdomain Hopping: Avoid 'subdomain hopping' to evade reputation issues, as it can lead to being flagged as a spammer.
  • Warm-up Phase: Failing over millions of emails to a new subdomain requires a warm-up phase to establish its reputation.
  • Implementation Complexity: Managing multiple subdomains increases implementation complexity. Ensure the volume justifies the additional overhead.
  • Snowshoe Spamming: Be careful not to create too many subdomains, or it will be considered snowshoe spamming which can lead to TLD being blocked.
  • IP Pools: Consider dedicating IP pools for each subdomain.
Marketer view

Email marketer from SuperOffice suggests that to safeguard your email deliverability, segment your email traffic and sending IPs into separate subdomains to avoid sending email streams from the same domain. For example, you can send marketing newsletters from one subdomain and sales emails from another.

August 2021 - SuperOffice
Marketer view

Email marketer from StackExchange recommends using subdomains to segregate different types of emails. For example, use transaction.domain.com for transactional emails, marketing.domain.com for marketing emails, and so on. This helps to isolate reputation and prevent deliverability issues for one type of email from affecting others.

February 2024 - StackExchange
Marketer view

Email marketer from Email On Acid shares that using subdomains for different email types helps you maintain a cleaner sending reputation. For example, separate subdomains for transactional, marketing, and bulk emails can help isolate issues and ensure critical emails are delivered.

January 2025 - Email On Acid
Marketer view

Email marketer from Mailjet shares that using subdomains for different email streams allows you to isolate reputation. If one subdomain gets a negative reputation due to a specific campaign, it won't necessarily affect the reputation of your other subdomains and main domain.

August 2021 - Mailjet
Marketer view

Email marketer from SendGrid explains that using subdomains lets you segment your email sending reputation. Transactional emails should come from a different subdomain than marketing emails. This protects your critical transactional emails from deliverability issues related to marketing sends.

May 2024 - SendGrid
Marketer view

Email marketer from Email Geeks suggests that while using multiple subdomains for the same type of email is possible, it could be harmful. Neil emphasizes that the problem follows the mail stream and introduces more variables. However, Neil agrees that separating concerns by subdomain is a best practice.

April 2024 - Email Geeks
Marketer view

Email marketer from Email Geeks advises against multiple subdomains for a single mail stream due to the risk of being blocked for snowshoeing. Vytis warns that this activity could lead to the TLD being blocked, and that a stable reputation (good or bad) is more important for high-volume senders.

July 2022 - Email Geeks
Marketer view

Email marketer from Reddit explains that using multiple subdomains is good for segmenting email reputation but can be overkill for smaller senders. The marketer advises starting with a single well-managed subdomain and only splitting it when the volume justifies the complexity.

April 2023 - Reddit
Marketer view

Email marketer from Email Geeks raises concerns about "subdomain hopping" and suggests repairing the reputation of existing subdomains instead. Shad suggests that failing over millions of emails would require a warm-up phase and cautions against tarnishing the parent domain. Instead, Shad suggests dedicating IP pools for alerts, users, and marketing emails on their own subdomains.

May 2023 - Email Geeks
Marketer view

Email marketer from Email Marketing Forum recommends setting up at least two subdomains: one for transactional emails (e.g., 'txn.yourdomain.com') and another for marketing emails (e.g., 'mkt.yourdomain.com'). The forum poster advises that this protects important transactional emails from being affected by marketing email deliverability issues.

October 2023 - Email Marketing Forum
Marketer view

Email marketer from Litmus shares that subdomains allow you to manage and monitor sender reputation for different email types independently. This helps in identifying and resolving deliverability issues specific to a certain type of email without affecting others.

September 2022 - Litmus
Marketer view

Email marketer from Email Marketing Tips Blog explains that a good practice is to separate promotional emails to one subdomain (e.g., promo.yourdomain.com), and transactional emails to another (e.g., receipt.yourdomain.com). Separating subdomains can protect your business critical messaging.

January 2024 - Email Marketing Tips Blog
Marketer view

Email marketer from Quora advises isolating different types of email traffic on different subdomains to better manage and protect email reputation. This can improve overall deliverability, as issues with one type of email won't necessarily affect others.

January 2024 - Quora

What the experts say
6Expert opinions

Experts generally agree that using multiple subdomains for different email streams offers benefits such as reputation isolation and enhanced deliverability. Separating email types (e.g., marketing, transactional) allows for isolated management of sender reputation. While high volume doesn't always necessitate numerous subdomains, it can help isolate Gmail issues. Experts recommend recipient-recognizable branding for subdomains and caution against failing all traffic to another subdomain if one is blocked. One expert also notes that, at a certain volume and configuration, multiple subdomains may be viewed as a shared IP pool.

Key opinions

  • Reputation Isolation: Separate subdomains isolate reputation, limiting the impact of a poor reputation on one subdomain on others.
  • Transactional Protection: Separating marketing and transactional email onto different subdomains protects critical transactional messages.
  • Gmail Isolation: Using multiple subdomains can help isolate intermittent Gmail issues.
  • Volume Flexibility: While high volume can be managed with fewer subdomains, multiple subdomains can still be beneficial.

Key considerations

  • Recipient Recognition: Aim for recipient-recognizable branding when naming subdomains (e.g., a.alerts.domain.com instead of goldylocks.domain.com).
  • Overload Avoidance: Avoid failing all traffic to another subdomain if one gets blocked; this could put the others at risk.
  • Shared Pool Appearance: Using multiple subdomains from the same IPs can make it appear as a shared IP pool.
Expert view

Expert from Word to the Wise highlights that sending marketing and transactional email from the same domain or subdomain puts your critical transactional messages at risk. It is crucial to separate email streams using distinct subdomains to protect the reputation of your transactional email.

December 2024 - Word to the Wise
Expert view

Expert from Spam Resource explains that using separate subdomains isolates reputation. If one subdomain develops a bad reputation due to specific campaigns or user behavior, it's less likely to impact the deliverability of emails sent from other subdomains.

July 2021 - Spam Resource
Expert view

Expert from Email Geeks shares experience with clients sending high volumes (20M-80M messages a day) from one or two 5321.from subdomains, suggesting that high volume doesn't necessarily require numerous subdomains. Laura also notes that large mailers may not use subdomains the same way smaller ones do due to management complexity.

August 2023 - Email Geeks
Expert view

Expert from Email Geeks suggests using multiple subdomains for high-volume alerts, potentially more than three, drawing a parallel from shared IP/domain management. Al suggests that if one domain gets blocked, failing all traffic over to another could put the others at risk.

February 2022 - Email Geeks
Expert view

Expert from Email Geeks suggests that at 2.6 million emails per day per subdomain (with ten subdomains), the volume isn't excessive. Al mentions using sequential subdomain naming (a.domain, b.domain, etc.) and suggests aiming for recipient-recognizable branding in subdomains, such as a.alerts.domain.com over goldylocks.domain.com.

January 2025 - Email Geeks
Expert view

Expert from Email Geeks explains that using ten subdomains from a set of IPs will likely be seen as a shared pool and can help isolate intermittent issues with Gmail to a specific domain (1/10th of the sends) for easier troubleshooting.

November 2021 - Email Geeks

What the documentation says
5Technical articles

The documentation sources consistently recommend using multiple subdomains for different email streams to improve organization, apply distinct policies, and isolate sender reputation. This approach protects critical transactional emails from deliverability issues associated with other types of email, such as marketing or promotional messages. The RFC Editor documentation provides the technical foundation for understanding the distinct nature and separate management of subdomains.

Key findings

  • Organization: Subdomains help organize email by type, e.g., marketing.example.com vs. transactional.example.com.
  • Policy Application: Different policies can be applied to different subdomains.
  • Reputation Isolation: Dedicated subdomains prevent reputation issues with one email stream from affecting others.
  • Transactional Protection: Using separate subdomains ensures high deliverability for critical transactional emails.

Key considerations

Technical article

Documentation from Google Workspace Admin Help explains that using subdomains can help organize email and apply different policies to different types of mail. For example, marketing emails can be sent from 'marketing.example.com' and transactional emails from 'transaction.example.com'.

May 2021 - Google Workspace Admin Help
Technical article

Documentation from Microsoft explains that sender reputation is tied to the domain/subdomain. Using dedicated subdomains for different mail streams can prevent issues with one stream from impacting the deliverability of other, more important email such as transactional messages.

October 2023 - Microsoft
Technical article

Documentation from RFC Editor details technical standards for email and how domains/subdomains are handled. While not explicitly stating best practices, it provides the foundational understanding that subdomains are distinct entities that can be managed separately for email sending.

July 2024 - RFC Editor
Technical article

Documentation from SparkPost answers that a dedicated subdomain for each type of email stream (transactional, marketing, etc.) is ideal for maintaining a good sender reputation. This way, any deliverability issues with marketing emails won't affect the delivery of critical transactional emails.

April 2023 - SparkPost
Technical article

Documentation from AWS notes the best practice of separating email types by subdomains to isolate sending reputation. Transactional emails, which require higher deliverability rates, should be sent from a different subdomain than marketing or promotional emails.

October 2024 - Amazon Web Services