Should I add a 'move to primary inbox' request to welcome emails?

Summary

Experts and marketers hold diverse opinions on adding a 'move to primary inbox' request to welcome emails. Some believe it can boost deliverability by signaling email providers and guiding subscribers. However, others argue it's pushy and less effective than focusing on content quality, list hygiene, and engagement. Concerns include potential negative perception, the request's visibility if the email isn't already in the inbox, and differing user mindsets towards inbox management. Documentation from email providers confirms users have tools to customize their inboxes, and engagement metrics impact deliverability.

Key findings

  • Mixed Opinions: There is no consensus on the effectiveness of adding a 'move to primary inbox' request.
  • Deliverability Signal: Some argue the request signals importance to email providers, improving deliverability.
  • Engagement Focus: Many emphasize the importance of high-quality content and engagement to improve inbox placement organically.
  • Potential Negative Impact: The request may be perceived as pushy or desperate, potentially harming brand image.
  • User Control: Users have tools to customize their inbox through tabs, safelists, and VIP designations.
  • Data Driven: Engagement and content and sending patterns, drive reputation.

Key considerations

  • Testing: A/B test the inclusion of the request to determine its impact on your specific audience.
  • Content Optimization: Prioritize creating engaging, valuable content that users genuinely want to see.
  • Segmentation: Consider segmenting your list and tailoring your approach based on user behavior and preferences.
  • Onboarding Integration: If including the request, integrate it subtly within the onboarding process.
  • Alternative Messaging: Instead of directly asking to be moved to the primary inbox, focus on highlighting the value of your emails.
  • Hygiene and Segmentation: Prioritise list hygiene and engage in good segmentation, rather than rely on gimmicks to improve inbox placement.

What email marketers say
13Marketer opinions

Email marketers hold differing views on including 'move to primary inbox' requests in welcome emails. Some suggest it can improve deliverability and engagement by signaling email providers that the messages are important, and by guiding new subscribers on how to whitelist the sender. Others argue that this tactic is pushy and less effective than focusing on good list hygiene, engaging content, and smart sending frequency. It's also argued that users should decide who their VIPs are, not senders, and that if the email is not already going to the inbox, the request is not going to be seen. Further, different users may have different mindsets when approaching their inboxes.

Key opinions

  • Deliverability Boost: Some marketers believe that requesting users to move emails to the primary inbox or add to contacts can signal importance to email providers, thus improving deliverability and engagement.
  • Content is Key: Focusing on providing valuable, engaging content is crucial and can be more effective than relying on tricks to bypass filters.
  • User Preference: Users should decide who their VIPs are and where emails should go in their inboxes; attempts to force placement can be perceived negatively.
  • Welcome Email Paradox: If a welcome email with the request is not already in the inbox, the recipient won't see the request.

Key considerations

  • Targeting and Segmentation: Consider segmenting new subscribers and personalizing welcome emails with a clear call-to-action.
  • Brand Reputation: Building a strong sender reputation through consistent, high-quality email practices is more effective in the long run.
  • Potential Negativity: Explicit requests to move emails can be perceived as pushy or desperate, potentially damaging brand perception.
  • Alternative Strategies: Focus on optimizing email content and sending practices to naturally improve inbox placement rather than relying on manual actions from recipients.
Marketer view

Email marketer from Email Geeks suggests these welcome emails are common and don't hurt anything and could be dynamically targeted.

February 2022 - Email Geeks
Marketer view

Email marketer from Email Geeks questions how a recipient would see a request to move an email to the inbox if it's not already there, given that Gmail tabs are part of the inbox.

January 2024 - Email Geeks
Marketer view

Email marketer from Digital Marketing Forum explains that while it might seem like a good idea, explicitly asking recipients to move emails to the primary inbox can come across as pushy and may not be as effective as building a strong sender reputation through consistent, high-quality email practices.

February 2025 - Digital Marketing Forum
Marketer view

Email marketer from ActiveCampaign Blog suggests segmenting new subscribers and personalizing welcome emails, including a clear call-to-action to add the sender to their contacts or move the email to the primary inbox to ensure future communications are seen.

February 2025 - ActiveCampaign Blog
Marketer view

Email marketer from Email Geeks answers that effort should instead be focused on list hygiene, engaging content and smart sending frequency rather than 'tricks and gimmicks'.

January 2024 - Email Geeks
Marketer view

Email marketer from Gmass Blog shares that asking new subscribers to move your email to the primary inbox or add you to their contacts can boost deliverability, as it indicates to Gmail and other email providers that your emails are valuable and wanted.

September 2023 - Gmass Blog
Marketer view

Email marketer from Sendinblue Blog shares the value in encouraging subscribers to add your email address to their contact list or move your emails to the primary inbox, as this signals to email providers that your messages are important and desired.

February 2022 - Sendinblue Blog
Marketer view

Marketer from Email Geeks explains that asking users to add a sender to "Apple VIPs" doesn't affect deliverability and is merely a client-side list, arguing that users should decide who their VIPs are, not senders.

September 2024 - Email Geeks
Marketer view

Email marketer from HubSpot Blog responds that guiding new subscribers on how to whitelist your email address (e.g., moving to primary inbox, adding to contacts) is a proactive way to ensure future emails reach their intended destination.

June 2024 - HubSpot Blog
Marketer view

Email marketer from Email Geeks raises a point about different mindsets to inboxes, "I know how this works, I know what you’re pulling, I know how to hurt you” vs his “what is this/why am I getting it/make it stop”.

August 2021 - Email Geeks
Marketer view

Email marketer from Mailchimp Blog suggests in a blog post that asking subscribers to add your email address to their contacts list or move emails to the primary inbox can help improve deliverability and engagement.

November 2023 - Mailchimp Blog
Marketer view

Email marketer from Email on Acid shares that including instructions on how to move emails to the primary tab in Gmail or add the sender to contacts is a common practice in welcome emails to improve inbox placement.

April 2022 - Email on Acid
Marketer view

Email marketer from Reddit responds that while asking users to move emails to the primary inbox is a common tactic, it's more effective to focus on providing valuable content that users genuinely want to see, reducing the likelihood of being filtered into the promotions tab in the first place.

March 2023 - Reddit

What the experts say
3Expert opinions

Experts generally agree that asking recipients to move emails to the primary inbox may not be a highly effective strategy for improving deliverability. While it might not hurt, it's not a magic bullet and could be perceived as somewhat desperate. A more strategic approach involves examining and improving content and sending patterns, while also considering proper segmentation for Gmail users.

Key opinions

  • Not a Magic Solution: Requesting users to move emails is unlikely to drastically improve deliverability.
  • Potential Desperation: An isolated request can seem desperate, negatively impacting brand perception.
  • Content and Sending Matter: If emails land in the promotions tab, focus on content and sending patterns rather than relying on user actions.
  • Segmentation is Important: Proper segmentation, especially for Gmail users, is important for inbox placement.

Key considerations

  • Assess Content Quality: Evaluate email content for engagement and relevance to avoid being filtered.
  • Review Sending Practices: Examine sending frequency and patterns to ensure they align with best practices.
  • Consider Onboarding: Integrate a subtle request during onboarding rather than a standalone, potentially desperate, plea.
  • Targeted Approach: Implement strategies to better target Gmail users and personalize their email experience.
Expert view

Expert from Email Geeks responds that adding a request to move emails to the primary inbox won't hurt, but it's not a magic solution, suggesting it might be more of a feel-good gesture than significantly impactful.

June 2021 - Email Geeks
Expert view

Expert from Email Geeks shares that adding a brief note during onboarding may seem less 'desperate' than an isolated request, highlighting the importance of proper segmentation for Gmail users.

January 2022 - Email Geeks
Expert view

Expert from Word to the Wise explains that asking people to train Gmail is unlikely to solve the problem of landing in the promotions tab. Laura suggests that if emails are landing in the promotions tab, then the content and sending patterns should be examined.

November 2022 - Word to the Wise

What the documentation says
5Technical articles

Email client documentation indicates that users can influence inbox placement by manually managing their inboxes. Gmail uses tabs to automatically sort emails, and users can move emails to train filters. Microsoft Outlook has a Safe Senders list to ensure delivery, while Apple Mail allows users to designate VIP senders. Engagement metrics, including moving emails to the primary inbox, influence sender reputation and deliverability.

Key findings

  • User Influence: Users have control over inbox placement through manual sorting and safelisting features.
  • Gmail Tabs: Gmail automatically sorts emails into tabs (Primary, Social, Promotions), but users can move emails to train the system.
  • Safe Senders: Microsoft Outlook's Safe Senders list ensures emails from designated senders reach the inbox.
  • VIP Designation: Apple Mail allows users to designate VIP senders for highlighted notifications.
  • Engagement Matters: Mailbox providers use engagement metrics (opens, clicks, primary inbox placement) to determine sender reputation and deliverability.

Key considerations

  • User Education: Educate users on how to manage their inboxes and utilize safelisting features (Safe Senders, VIPs).
  • Encourage Engagement: Focus on creating engaging content that encourages users to interact with your emails (open, click, move to primary).
  • Reputation Management: Prioritize building a positive sender reputation to improve deliverability rates.
  • Diverse Client Support: Understand how different email clients handle inbox placement and tailor strategies accordingly.
Technical article

Documentation from Microsoft Support indicates that adding a sender to the 'Safe Senders' list in Outlook can help ensure that emails from that sender are delivered to the inbox and not treated as junk mail.

February 2024 - Microsoft Support
Technical article

Documentation from Google Support explains the feature that users can customize their Gmail inbox by using tabs (Primary, Social, Promotions, etc.) to automatically sort their emails, and users can manually move emails between tabs to train Gmail's filters.

March 2024 - Google Support
Technical article

Documentation from Litmus explains how mailbox providers look at engagement metrics, like how frequently a recipient interacts with a sender's emails (opening, clicking, moving to the primary inbox), when determining inbox placement.

October 2023 - Litmus
Technical article

Documentation from Apple Support shows how users can designate certain contacts as VIPs in Apple Mail, which highlights their emails and ensures that notifications are received even when Do Not Disturb is enabled.

December 2024 - Apple Support
Technical article

Documentation from SparkPost explains how user engagement (including marking emails as important or moving them to the primary inbox) can positively affect sender reputation and improve deliverability rates.

January 2025 - SparkPost