Should email security have its own slack channel?
Summary
What email marketers say10Marketer opinions
Email marketer from Forbes explains that separating out specific groups in a team can make communications more effective, as they can get straight to their problem and ask the correct people.
Marketer from Email Geeks suggests that DANE / StartTLS / MTA-STS would be under Ops.
Email marketer from EmailGeeks Forum explains that it's useful to weigh up whether the channel would be too narrow or too broad. Email security can be a broad topic, but a channel dedicated to it may attract the correct people and generate good discussion.
Email marketer from HubSpot Blog responds that when creating channels for a specific topic, you will need to ensure they are well moderated and stay on topic, to improve the experience for users that are part of the group.
Email marketer from Buffer explains that channels with too little content will quickly become stale, so its important to make sure that a channel will be active before being created.
Email marketer from Neil Patel's Blog shares that when a specific topic gains enough traction and has a dedicated audience, it's a good idea to create a separate channel or group for it to foster focused discussions and community building.
Email marketer from Quicksprout explains that a new channel can act as a repository for specific information, where questions only relating to that topic will be answered.
Email marketer from Email Geeks explains that email security could be part of operations and while there's overlap with deliverability, it doesn't entirely fit because email is the vector for many attacks.
Email marketer from Slack Community Forum explains that Slack channels should be created when a topic is frequently discussed and requires focused attention. Having a dedicated channel improves discoverability of information.
Email marketer from Reddit explains that creating a dedicated channel depends on the volume of related discussion. If the topic generates enough daily conversation, a separate channel is beneficial. If not, it might be better to keep it within a more general channel to avoid fragmentation.
What the experts say2Expert opinions
Expert from Email Geeks shares that many conversations start with a deliverability problem but end up being a compliance problem.
Expert from Word to the Wise explains that it depends on the needs of the community. If email security is a central focus for a significant portion of the community, a dedicated channel could foster deeper engagement and more relevant discussions. However, if the topic is only tangentially related, it might be better to keep it within a more general channel.
What the documentation says5Technical articles
Documentation from Slack Help Center explains that channels should be created for organizing conversations around specific topics, projects, or teams. Consider the purpose and scope of the channel before creating it.
Documentation from Atlassian explains that dedicated channels should improve signal to noise ratio, by separating topics into their own groups and not flooding the main channel.
Documentation from Cisco explains that channels should be locked down and only allowed to be accessed by certain people, if they are sensitive.
Documentation from Google explains that users will become annoyed by channels which they believe are irrelevant, so the subject of a channel needs to be specific to the users who are part of it.
Documentation from Microsoft explains that having a channel structure based on topic can help to encourage users to use the platform for questions and discussions, by knowing where to head with their messages.