Is using the same subdomain for email and CloudPages bad for deliverability in Marketing Cloud?

Summary

The question of whether using the same subdomain for email and CloudPages is detrimental to deliverability in Marketing Cloud elicits varied perspectives. Some emphasize the benefits of domain consistency for brand recognition and improved sender reputation, supported by Salesforce's SAP implementation. However, a significant portion of the expert and marketer community advocates for using separate subdomains to isolate reputation risks, particularly if CloudPages host marketing content that might trigger spam filters. The consensus suggests that the optimal approach depends on a nuanced evaluation of content type, email strategy, and the potential trade-offs between brand consistency and deliverability protection.

Key findings

  • Domain Consistency Benefits: Consistent domains across sending and tracking elements can signal legitimacy and improve deliverability, reinforcing brand recognition.
  • Reputation Isolation Advantage: Separate subdomains effectively isolate reputation, preventing deliverability issues on one platform (e.g., CloudPages) from affecting others.
  • Content Sensitivity: The nature of content hosted on CloudPages significantly impacts the decision; marketing-heavy or spam-sensitive material warrants a separate subdomain.
  • Holistic Email Strategy: A well-defined email strategy, including segmentation and sender authentication (SPF, DKIM, DMARC), plays a critical role regardless of subdomain choices.
  • Google's Granularity: Google treats domains and subdomains as separate reputation entities meaning deliverability issues will be confined.

Key considerations

  • Content Assessment: Carefully assess the content of CloudPages; if it is promotional or has a high risk of triggering spam filters, a separate subdomain is recommended.
  • Segmenting Email Streams: Isolate different types of emails, such as transactional and marketing, to protect essential communications from deliverability issues.
  • Authentication Protocols: Ensure robust SPF, DKIM, and DMARC configurations to enhance sender authentication and improve deliverability.
  • Brand Recognition vs. Deliverability: Balance the benefits of maintaining consistent branding through a single subdomain with the need to protect deliverability through isolation.
  • Edge Case Awareness: Be mindful of specific scenarios where separating domains might be necessary based on technical or organizational factors.

What email marketers say
11Marketer opinions

The question of whether using the same subdomain for email and CloudPages in Marketing Cloud negatively impacts deliverability yields mixed responses. Some argue that domain consistency is beneficial, improving brand recognition and trust, and is a symptom of good overall deliverability practices. Others suggest that using separate subdomains for email and CloudPages (especially if CloudPages are primarily used for marketing content) helps isolate reputation, protecting the main domain from potential deliverability issues caused by marketing campaigns. The prevailing sentiment suggests that the best approach depends on the specific use case, the type of content hosted on CloudPages, and the overall email strategy.

Key opinions

  • Domain Consistency: Maintaining consistent domains across sending addresses, reply-to addresses, and link tracking can signal trustworthiness to mailbox providers.
  • Reputation Isolation: Using separate subdomains allows for the isolation of reputation, preventing deliverability issues on one subdomain from impacting others.
  • Segmentation: Subdomains facilitate the segmentation of email streams, such as separating marketing and transactional emails, leading to improved tracking and management.
  • Brand Consistency: Using subdomains can maintain brand consistency and build trust with customers, making your brand more recognizable.

Key considerations

  • Content Type: If CloudPages primarily host marketing content, separating them onto a distinct subdomain from transactional emails might be beneficial to safeguard the deliverability of critical communications.
  • Overall Email Strategy: Aligning the subdomain strategy with the overall email marketing goals is crucial, ensuring that branding, tracking, and deliverability are all optimized.
  • Sender Reputation: Establishing a strong sender reputation through consistent sending practices, engaged subscribers, and low complaint rates is fundamental, regardless of the subdomain structure.
  • Domain management: Using dedicated IP addresses and properly configured DNS records (SPF, DKIM, DMARC) is key for good deliverability.
Marketer view

Email marketer from HubSpot.com mentions that using subdomains will enable you to maintain brand consistency. It is easier to recognize and builds more trust between the customer and the business.

July 2023 - HubSpot.com
Marketer view

Marketer from Email Geeks believes that if using the same subdomain for both email and CloudPages was a problem, all SFMC users who use both would be having deliverability issues across the board.

May 2024 - Email Geeks
Marketer view

Marketer from Email Geeks suggests that domain consistency is a symptom of good deliverability, not a direct cause. Good deliverability stems from sending wanted email to people who want it, leading to a history of few domains associated with the email messages.

June 2024 - Email Geeks
Marketer view

Email marketer from Reddit explains that using a separate subdomain for marketing emails (including CloudPages-linked content) allows for better tracking and segmentation. They note that this prevents marketing campaigns from negatively impacting the deliverability of essential transactional emails sent from the main domain.

June 2024 - Reddit
Marketer view

Email marketer from NeilPatel.com shares that using subdomains can help segment email traffic and protect your main domain's reputation. A negative impact on one subdomain is less likely to affect your entire sending infrastructure compared to using a single domain for everything.

October 2024 - NeilPatel.com
Marketer view

Email marketer from ZeroBounce says that subdomains offer better organization and can help to protect your brand from deliverability issues caused by marketing campaigns. Having a dedicated subdomain allows the sending server to build a stronger sender reputation. A dedicated subdomain means the sending server can build a stronger sender reputation and not risk that reputation because of any negative effects on other email activity.

February 2025 - ZeroBounce.com
Marketer view

Email marketer from SendGrid.com shares that subdomains are useful for segmenting email streams (transactional vs. marketing) and isolating reputation. If CloudPages are treated as marketing content, separating them on a subdomain from transactional email could be a valid strategy, but not necessarily mandatory.

August 2021 - SendGrid.com
Marketer view

Email marketer from Emailonacid.com advises that if you are sending different types of emails, consider segmenting them using subdomains. So if you send marketing and transactional emails, using separate subdomains would isolate deliverability issues.

August 2024 - Emailonacid.com
Marketer view

Email marketer from StackOverflow.com notes that consistency between sending domain, reply-to domain and link tracking domains (including CloudPages) is generally seen as a positive signal by mailbox providers. Inconsistencies can sometimes trigger spam filters, so maintaining a unified domain strategy, where appropriate, is important.

August 2022 - StackOverflow
Marketer view

Email marketer from MailerLite shares the best thing about using a subdomain is to protect your main domain reputation. If your subdomain’s reputation is damaged, it won’t affect the deliverability of the emails sent from your main domain.

January 2025 - MailerLite
Marketer view

Email marketer from Litmus.com suggests that using a dedicated IP address and a subdomain helps build a consistent sending reputation, which is beneficial for deliverability. They recommend aligning your 'From' address domain, link tracking domain, and website domain.

September 2021 - Litmus.com

What the experts say
4Expert opinions

The provided answers present a nuanced view on whether using the same subdomain for email and CloudPages in Marketing Cloud harms deliverability. Some sources suggest that domain consistency generally benefits deliverability, while others emphasize the value of separate subdomains in isolating reputation risks. The potential for CloudPages content to trigger spam filters is also a key concern.

Key opinions

  • Domain Consistency Benefits: Domain consistency in email and link tracking is often seen as a positive signal, potentially improving deliverability.
  • Reputation Isolation: Separate subdomains can isolate reputation, preventing deliverability problems on one (like CloudPages) from impacting others.
  • Spam Filter Risk: Using the same subdomain could increase the risk of deliverability issues if CloudPages content is perceived as spam.
  • Context Matters: There could be specific edge cases where using different domains for CloudPages versus SAP is preferable.

Key considerations

  • Content of CloudPages: Assess the content of your CloudPages. If it's likely to be flagged as spam, separation is crucial.
  • IP Addresses: Consider using dedicated IP addresses to further isolate email streams.
  • Configuration: Ensure correct configuration of SPF, DKIM, and DMARC records.
  • Edge Cases: Be aware of potential edge cases where separating domains might be necessary due to specific organizational or technical requirements.
Expert view

Expert from Spam Resource indicates that using dedicated IP addresses and separate subdomains enables you to isolate email streams and protect your core domain. Therefore, using the same subdomain might increase the risk of deliverability issues if CloudPages content triggers spam filters.

August 2023 - Spam Resource
Expert view

Expert from Word to the Wise explains that separate subdomains can be useful to isolate reputation. If one subdomain has deliverability problems, it won't necessarily impact the deliverability of emails sent from other subdomains.

June 2023 - Word to the Wise
Expert view

Expert from Email Geeks believes someone probably missed an important bit of context somewhere along the way about Cloudpages and domain use. Suggesting it might be a weird edge case where you don't want to use the same domain for Cloudpages versus the rest of the SAP and that the presenter was the one with the disconnect.

September 2023 - Email Geeks
Expert view

Expert from Email Geeks states that domain consistency is usually a good thing for email and link tracking, implying it benefits deliverability.

June 2021 - Email Geeks

What the documentation says
4Technical articles

The documentation suggests a mixed approach to subdomain usage for email and CloudPages deliverability. Salesforce's documentation on SAP emphasizes domain consistency, implying that using the same subdomain is acceptable and even beneficial. Conversely, Mailjet and Google's documentation highlight the advantages of using separate subdomains to isolate reputation and protect the main domain. SparkPost emphasizes the importance of proper configuration of DNS records and authentication protocols, regardless of subdomain structure.

Key findings

  • Domain Consistency (Salesforce SAP): Salesforce SAP aims for domain consistency, which suggests using the same subdomain is a valid approach.
  • Reputation Isolation (Mailjet, Google): Mailjet and Google documentation indicate that using separate subdomains can protect the main domain's reputation by isolating email sending activities.
  • DNS Configuration (SparkPost): Proper DNS configuration and authentication (SPF, DKIM, DMARC) are critical for deliverability, regardless of the subdomain strategy.
  • Granular Reputation Tracking (Google): Google tracks reputation at both the domain and subdomain level, implying that deliverability issues on one subdomain may not impact others.

Key considerations

  • Branding vs. Isolation: Weigh the benefits of brand consistency from using the same subdomain against the potential for reputation isolation by using separate subdomains.
  • Configuration: Ensure proper DNS configuration and authentication protocols are in place, no matter the chosen subdomain structure.
  • Content Sensitivity: Assess the content hosted on CloudPages. If it's likely to trigger spam filters, consider separate subdomains.
  • ESP Recommendations: Follow the recommendations and best practices outlined by your Email Service Provider (ESP), such as Salesforce, SparkPost, and Mailjet.
Technical article

Documentation from Google states that it provides reputation data at the domain and subdomain level. This implies Google treats subdomains as separate entities, so deliverability problems on one subdomain may not impact another. Using subdomains for email and cloudpages may not be bad.

November 2024 - Google
Technical article

Documentation from Salesforce Help explains that SAP wraps all links and images with your branded domain, providing domain consistency which can improve deliverability. It doesn't explicitly forbid using the same subdomain, implying it's acceptable.

June 2024 - Salesforce Help
Technical article

Documentation from SparkPost.com shares that delegating a subdomain to your email service provider (ESP) allows them to manage the DNS records and authentication protocols (SPF, DKIM, DMARC) necessary for good deliverability. This doesn't inherently discourage using the same subdomain, but highlights the importance of proper configuration.

July 2024 - SparkPost.com
Technical article

Documentation from Mailjet.com explains that using a subdomain can help protect your main domain's reputation by isolating email sending activities. If one subdomain's reputation is damaged, it won't necessarily affect the deliverability of emails sent from other subdomains or the main domain.

December 2022 - Mailjet.com