How will Apple Mail's new inbox with Apple Intelligence impact email engagement and deliverability?

Summary

Experts and marketers suggest that Apple Mail's new inbox, powered by Apple Intelligence, will require marketers to adapt their email strategies. While similar to Gmail's promo tab, with some users potentially disabling the tabbed view, the content-focused categorization by Apple's AI necessitates a strong emphasis on valuable, engaging content. It's crucial to monitor email placement, track engagement metrics, and understand how Apple's on-device machine learning categorizes emails. Building and maintaining a strong sender reputation, implementing email authentication protocols, segmenting audiences, A/B testing subject lines, and regularly cleaning email lists are vital for optimizing deliverability. Furthermore, adapting authentication strategies and prioritizing user interaction will likely become increasingly important as Apple's AI evolves.

Key findings

  • Content-Driven Categorization: Apple AI categorizes emails primarily based on content, sender, and user interactions, unlike Google's engagement-focused approach.
  • Potential Open Rate Impact: Similar to Gmail's promo tab, Apple's new inbox may lead to decreased open rates if users don't actively check the 'Promotions' tab.
  • User Tab Preference Variation: Some users disable tabbed inboxes, showing a preference for a unified view, while others find promotional tabs useful for organization.
  • On-device Learning: Apple uses on-device machine learning to perform categorization
  • Importance of Testing and Monitoring: Regularly monitoring inbox placement and tracking engagement metrics is crucial to understanding the impact of Apple's new inbox and adapting strategies.

Key considerations

  • Focus on Content Quality: Prioritize creating highly valuable and engaging content to encourage users to seek out your emails, regardless of their placement.
  • Strengthen Sender Reputation: Build and maintain a strong sender reputation through email authentication, avoiding spam triggers, and consistently providing valuable content.
  • Implement Segmentation & Targeting: Segment your audience and send more relevant, targeted emails to increase engagement and improve the chances of landing in the primary inbox.
  • Adapt Authentication Strategies: Review and update your authentication strategies (SPF, DKIM, DMARC) to comply with evolving standards and potential AI scrutiny.
  • Prioritize User Interaction: Focus on building relationships with subscribers and encouraging active engagement with your emails, as user interaction will likely be a key factor in email prioritization.
  • Maintain List Hygiene: Regularly clean your email list to remove inactive or invalid email addresses, reducing bounce rates and improving sender reputation.
  • Monitor and test: Monitor the performance of your emails in Apple mail as well as A/B test different subject lines.

What email marketers say
11Marketer opinions

Experts and marketers anticipate that Apple Mail's new inbox, powered by Apple Intelligence, will impact email engagement and deliverability. Similar to Gmail's tabbed inbox, a 'Promotions' tab might lead to decreased open rates if users don't actively check it. Apple's content-based categorization, unlike Google's engagement tracking, necessitates a focus on creating valuable, engaging content and maintaining a strong sender reputation. Monitoring email placement and engagement metrics, adapting authentication strategies, and segmenting audiences are crucial. A/B testing subject lines and regularly cleaning email lists further contribute to improved deliverability.

Key opinions

  • Potential Open Rate Decrease: The introduction of a 'Promotions' tab may lead to lower open rates if users don't regularly check it.
  • Content-Based Categorization: Apple's AI categorizes emails based on content, making valuable and engaging content crucial for reaching the primary inbox.
  • Engagement Metrics: Monitoring email placement and engagement metrics is essential to understand the impact and adapt strategies.
  • Promo Tab Not Spam: Landing in the promo tab still means deliverability is successful, but the goal is primary inbox.

Key considerations

  • Content is Key: Focus on crafting highly valuable and engaging content to encourage users to seek out your emails.
  • Sender Reputation: Build and maintain a strong sender reputation through email authentication, avoiding spam triggers, and consistent valuable content.
  • Segmentation & Targeting: Segment your audience and send more relevant, targeted emails to increase engagement and improve inbox placement.
  • Authentication Strategies: Review and update your authentication strategies (SPF, DKIM, DMARC) to meet potentially stricter requirements.
  • List Hygiene: Regularly clean your email list to remove inactive addresses, reducing bounce rates and improving sender reputation.
  • A/B testing: A/B test subject lines to optimize open rates and encourage users to look in promotions inbox.
Marketer view

Email marketer from Email Deliverability Blog advises focusing on building and maintaining a strong sender reputation. This involves using email authentication protocols (SPF, DKIM, DMARC), avoiding spam triggers, and consistently sending valuable content.

October 2021 - Email Deliverability Blog
Marketer view

Marketer from Email Geeks shares he will be looking out for how much agreement there is between Apple Mail and Gmail when it comes to labeling, especially for Gmail mailbox holders using Apple Mail. He suspects there's almost universal agreement.

July 2021 - Email Geeks
Marketer view

Marketer from Email Geeks shares unlike Google, Apple relies solely on content rather than engagement for categorizing emails because they don't track engagement. Users can manually move emails between categories.

November 2024 - Email Geeks
Marketer view

Marketer from Email Geeks shares from a recipient perspective the promotional tab can help organise emails and that from a deliverability perspective, the promo box is still classed as successful delivery. They say as long as it’s not going into spam - it’s a positive.

February 2022 - Email Geeks
Marketer view

Email marketer from Email List Cleaning Service says to ensure good deliverability, regularly clean your email list to remove inactive or invalid email addresses. This reduces bounce rates and improves your sender reputation.

February 2022 - Email List Cleaning Service
Marketer view

Email marketer from Marketing Land emphasizes the importance of segmentation and targeting. By sending more relevant emails to specific audience segments, you can increase engagement and improve your chances of landing in the primary inbox.

November 2021 - Marketing Land
Marketer view

Marketer from Email Geeks shares that this is similar to Gmail's promo tab and users are already used to it. They also state that the Promo tab is still the Inbox.

July 2023 - Email Geeks
Marketer view

Email marketer from Email Marketing Tips Blog suggests A/B testing different subject lines to see what resonates best with your audience and encourages them to open your emails, even if they land in the 'Promotions' tab.

November 2024 - Email Marketing Tips Blog
Marketer view

Email marketer from Reddit emphasizes the importance of creating highly valuable and engaging content. If your emails provide real value to the subscribers, they are more likely to seek them out, regardless of which tab or folder they land in.

February 2024 - Reddit
Marketer view

Email marketer from Email Marketing Forum recommends closely monitoring email placement in Apple Mail's new inbox and tracking engagement metrics. This will help determine the actual impact on your campaigns and inform any necessary adjustments to your strategy.

February 2022 - Email Marketing Forum
Marketer view

Email marketer from EmailGeeks Slack Community suggests that with Apple's new inbox, we might see a decrease in open rates, similar to what happened with Gmail's tabbed inbox. Users might not check the 'Promotions' tab as often, leading to fewer opens.

September 2024 - EmailGeeks Slack Community

What the experts say
3Expert opinions

Experts suggest that Apple Mail's new inbox, with Apple Intelligence, will require email marketers to adapt their strategies. Some users disable tabbed inboxes, indicating a preference for a unified view. Reviewing and updating authentication strategies (SPF, DKIM, DMARC) is crucial as Apple's AI may implement stricter checks. User interaction will be paramount, as Apple's AI will likely prioritize emails with high engagement, necessitating a focus on building strong subscriber relationships.

Key opinions

  • User Tab Preference: Some users prefer a unified inbox and disable tabbed views.
  • Authentication Importance: Robust and up-to-date email authentication (SPF, DKIM, DMARC) is critical for deliverability.
  • Engagement Prioritization: User interaction will likely be a key factor in Apple's AI's email prioritization.

Key considerations

  • Monitor Tab Adoption: Keep an eye on how many users are adopting the tabbed inbox versus disabling it, adjusting strategies accordingly.
  • Authentication Audit: Regularly audit and update your email authentication settings to comply with evolving standards and potential AI scrutiny.
  • Boost Engagement: Prioritize building relationships with subscribers and encouraging active engagement with your emails to improve visibility.
Expert view

Expert from Word to the Wise recommends reviewing and adapting your authentication strategies (SPF, DKIM, DMARC) to ensure they are properly configured and up-to-date. As Apple's AI becomes more sophisticated, stricter authentication checks may be implemented.

January 2024 - Word to the Wise
Expert view

Expert from Email Geeks reminds that on Gmail, many people turned tabs OFF because they don't like them.

July 2021 - Email Geeks
Expert view

Expert from Spam Resource suggests that user interaction will become even more critical. Apple's AI is likely to prioritize emails that users actively engage with, so focusing on building relationships with your subscribers and encouraging interaction is key.

December 2021 - Spam Resource

What the documentation says
5Technical articles

Documentation from Apple, Litmus, Mailchimp, Gmail, and Microsoft highlights the key aspects of navigating email deliverability in light of Apple Mail's new inbox with Apple Intelligence. Apple uses on-device machine learning for email categorization based on content, sender, and user interactions. Monitoring inbox placement using tools like Litmus is essential to understand how these emails are categorized. Building strong sender reputations, implementing email authentication protocols (SPF, DKIM, DMARC), and segmenting audiences for targeted emails are crucial adaptations. Following Gmail's best practices for bulk sending and monitoring sender reputation via Microsoft's SNDS and JMRP are also recommended.

Key findings

  • On-Device Machine Learning: Apple uses on-device machine learning for email categorization.
  • Importance of Monitoring: Inbox placement testing tools are crucial for understanding email categorization in Apple Mail.
  • Adaptation is Key: Adapting to the evolving email landscape is vital for email marketers.

Key considerations

  • Understand Apple's Categorization: Focus on factors that influence Apple's on-device machine learning, such as content, sender, and user interactions.
  • Monitor Inbox Placement: Use inbox placement testing tools to track how Apple Mail is categorizing your emails.
  • Strengthen Sender Reputation: Build a strong sender reputation and implement email authentication protocols (SPF, DKIM, DMARC).
  • Audience Segmentation: Segment your audience for more targeted and relevant email campaigns.
  • Follow Best Practices: Adhere to Gmail's and Microsoft's best practices for bulk sending and monitoring sender reputation.
Technical article

Documentation from Mailchimp advises email marketers to adapt to the evolving email landscape by focusing on building strong sender reputations, implementing email authentication protocols (SPF, DKIM, DMARC), and segmenting their audience to send more targeted and relevant emails.

May 2023 - Mailchimp
Technical article

Documentation from Litmus highlights the importance of using inbox placement testing tools to monitor where emails are landing in different email clients, including Apple Mail. This provides valuable insights into how Apple's new inbox is categorizing emails.

August 2022 - Litmus
Technical article

Documentation from Gmail Help suggests following Gmail's best practices for sending bulk emails. This includes authenticating your emails, using a consistent sending IP address, and avoiding sudden spikes in email volume.

April 2024 - Gmail Help
Technical article

Documentation from Microsoft Sender Support highlights the importance of monitoring your sender reputation in Microsoft's Smart Network Data Services (SNDS) and Junk Mail Reporting Program (JMRP). This helps identify any potential deliverability issues.

February 2023 - Microsoft Sender Support
Technical article

Documentation from Apple Machine Learning Documentation details that Apple uses on-device machine learning to categorize emails. This means that categorization decisions are made locally on the user's device, based on factors like content, sender, and user interactions.

August 2023 - Apple Machine Learning Documentation