How to troubleshoot undelivered email messages from GoDaddy?
Summary
What email marketers say11Marketer opinions
Email marketer from Reddit suggests checking your DNS records, specifically the MX records, to make sure they are correctly pointing to GoDaddy's mail servers. He also recommends clearing your browser's cache and cookies, as this can sometimes resolve temporary issues.
Email marketer from GoDaddy Help Center explains that if you're having trouble sending or receiving emails through GoDaddy, check the server name and port settings, confirm that you're using the correct incoming and outgoing mail server, and ensure that your username and password are correct.
Email marketer from DNSQueries, suggests that any updates to DNS records may take time to propagate, leading to temporary delivery issues. Use online DNS lookup tools to verify if the changes have been implemented globally.
Email marketer from DigitalOcean shares that a missing or misconfigured Reverse DNS (PTR) record can cause delivery issues. PTR records map IP addresses to domain names, and many mail servers use them to verify the legitimacy of sending servers.
Email marketer from Gmass answers explains that Email content that triggers spam filters could cause the email to not be delivered. Try testing different email content and different formats of email. Ensure that you have included an unsubscribe link.
Email marketer from GoDaddy Community advises contacting GoDaddy support directly via phone or chat for immediate assistance. They often have access to more detailed diagnostic tools to identify the cause of the issue.
Email marketer from MXToolbox recommends utilizing MXToolbox's free tools to diagnose common email problems. You can check your domain's MX records, DNS records, and blacklist status.
Email marketer from Web Hosting Talk Forum suggests checking GoDaddy's system status page for any reported outages or maintenance affecting their email servers. If there's an outage, it might explain the undelivered messages.
Email marketer from StackOverflow explains that a bounceback message contains valuable information regarding the reason for email delivery failure, and you should parse the error code (usually a 5xx code) to identify the issue. Common issues are invalid recipient address or domain issues.
Email marketer from EmailDeliveryTips.com explains to make sure that your email account hasn't exceeded its storage quota. When your quota is full, you won't be able to receive new messages.
Email marketer from Email Geeks suggests to check why the messages are failing delivery before reaching out to GoDaddy.
What the experts say3Expert opinions
Expert from Word to the Wise shares that if messages aren't immediately rejected but are delayed or deferred, GoDaddy might be throttling your sending due to perceived issues with your mail stream. This can be due to reputation issues, high sending volume, or other factors. They suggest monitoring deferral messages and addressing any underlying issues.
Expert from Spam Resource emphasizes that proper email authentication (SPF, DKIM, DMARC) is crucial when using GoDaddy's email services. Incomplete or incorrect authentication records can lead to delivery issues, especially with stricter recipient mail servers. They also advise regularly checking these records to ensure they are valid and correctly configured.
Expert from Email Geeks explains that “undelivered” is meaningless and asks if the mail is being rejected and, if so, with what message.
What the documentation says4Technical articles
Documentation from Spamhaus explains that your IP address might be blacklisted due to spam activity. Check your IP against major blacklists (like Spamhaus) and follow their delisting procedures if necessary.
Documentation from GoDaddy Help Center states that GoDaddy's mail server settings are: Incoming Server: imap.secureserver.net (Port 993 with SSL) or pop.secureserver.net (Port 995 with SSL), Outgoing Server: smtp.secureserver.net (Port 465 with SSL).
Documentation from Microsoft Support explains that if you're not receiving emails, check your blocked sender list in your email client or webmail interface. Sometimes, addresses get accidentally added to this list.
Documentation from Google Workspace Admin Help details checking email forwarding settings within the GoDaddy email account. Incorrect forwarding rules might lead to undelivered messages. They also outline how to disable forwarding, if needed.