How to troubleshoot email spam issues with Outlook and Hotmail in Klaviyo and Mailgun?

Summary

Troubleshooting email spam issues with Outlook and Hotmail in Klaviyo and Mailgun requires a multi-faceted approach. Key steps include ensuring proper email authentication (SPF, DKIM, and DMARC), verifying authentication using tools like aboutmy.email, and fixing common authentication issues such as missing IP ranges in SPF records or misconfigured DKIM. Maintaining a good sender reputation is also critical, involving monitoring IP and domain reputation, segmenting email lists, removing inactive subscribers, avoiding spam triggers in email content, maintaining consistent sending volume, and using feedback loops to address complaints. Moreover, one must monitor complaint rates, improve email engagement by sending relevant content, and implement DMARC policies correctly to protect against spoofing. Previewing emails across different clients and devices and adhering to bulk sender guidelines are also important for optimizing deliverability.

Key findings

  • Authentication Importance: Proper SPF, DKIM, and DMARC configuration is critical for proving email authorization.
  • SPF Configuration: Ensure SPF records contain correct IP ranges or use include:_spf.google.com for Google Workspace, and check for missing IP ranges.
  • DKIM Alignment: Align DKIM keys correctly and avoid using default Google DKIM keys.
  • Sender Reputation: Maintain a positive sender reputation by monitoring IP and domain reputation.
  • List Hygiene: Segment email lists and remove inactive subscribers to improve engagement.
  • Content Optimization: Avoid spam trigger words, excessive capitalization, and large images without alt text.
  • Volume Control: Maintain a consistent sending volume to avoid triggering spam filters.
  • Feedback Loops: Use feedback loops to address spam complaints from users.
  • DMARC Implementation: Implement DMARC policies correctly, using 'quarantine' or 'reject' to protect against spoofing.
  • Engagement Metrics: Monitor and improve engagement metrics like open rates and CTR.
  • Complaint Rates: High complaint rates significantly impact deliverability.

Key considerations

  • Authentication Verification: Verify SPF and DKIM setup using tools like aboutmy.email.
  • IP and Domain Monitoring: Regularly monitor IP and domain reputation using tools like Microsoft's SNDS and MXToolbox.
  • Content Quality: Focus on sending relevant and engaging content to improve email engagement.
  • List Maintenance: Regularly clean email lists to remove old or invalid addresses and avoid spam traps.
  • Compliance Adherence: Adhere to bulk sender guidelines and best practices to maintain deliverability.
  • Preview and Testing: Preview emails across different clients and devices to ensure proper rendering.
  • Complaint Management: Proactively manage and reduce complaint rates by improving email relevance and targeting.

What email marketers say
10Marketer opinions

Troubleshooting email spam issues with Outlook and Hotmail involves several key areas: ensuring proper email authentication (SPF, DKIM, DMARC), maintaining a good sender reputation by monitoring IP and domain reputation, segmenting email lists and removing inactive subscribers, avoiding spam triggers in email content, maintaining consistent sending volume, using feedback loops to address complaints, previewing emails across different clients, A/B testing content, and checking for blacklisting. Addressing these areas can significantly improve deliverability.

Key opinions

  • DKIM Alignment: Ensure the DKIM key is properly aligned and not using the default Google DKIM key.
  • Sender Reputation: Outlook and Hotmail use sender reputation to filter spam, so monitor and maintain a good reputation.
  • List Segmentation: Segment email lists and remove inactive subscribers to improve engagement and sender reputation.
  • Content Triggers: Avoid spam trigger words, excessive capitalization, and large images without alt text in email content.
  • Sending Volume: Maintain a consistent sending volume to avoid triggering spam filters.
  • Feedback Loops: Check feedback loops to address spam complaints from users.
  • IP Reputation: Monitor your IP address reputation using tools like Microsoft's SNDS.
  • Email Preview: Preview emails in Outlook and Hotmail to ensure proper rendering and avoid formatting issues.
  • A/B Testing: A/B test email content to improve engagement and deliverability.
  • Blacklist Checks: Check if your IP or domain is blacklisted using tools like MXToolbox.

Key considerations

  • Authentication: Properly configure SPF, DKIM, and DMARC records to authenticate your emails.
  • Engagement: Focus on sending relevant and engaging content to improve open rates and click-through rates.
  • Monitoring: Regularly monitor sender reputation, complaint rates, and blacklist status to identify and address deliverability issues promptly.
  • Testing: Test emails across different clients and devices to ensure a consistent experience and avoid issues that can trigger spam filters.
  • Remediation: Actively address any issues identified through feedback loops or blacklist checks to improve deliverability.
Marketer view

Email marketer from Quora shares to ensure your email content is not triggering spam filters. Avoid using spam trigger words, excessive capitalization, and large images without alt text. Test your emails with a spam checker before sending.

November 2022 - Quora
Marketer view

Email marketer from EmailGeek forum recommends segmenting your email list and removing inactive subscribers. Sending to engaged users can improve your sender reputation with email providers like Outlook and Hotmail.

June 2024 - EmailGeek Forum
Marketer view

Email marketer from Sendgrid advises to A/B test your email content. Test different subject lines, content, and calls to action to identify what resonates best with your audience and improves engagement, which can positively impact deliverability.

January 2023 - Sendgrid
Marketer view

Email marketer from Emailonacid mentions to check if your IP or domain is blacklisted. Use tools like MXToolbox to check if your IP or domain is listed on any blacklists, which can significantly impact your email deliverability to Outlook and Hotmail.

July 2021 - Emailonacid
Marketer view

Email marketer from Stackoverflow recommends checking feedback loops (FBLs). Subscribe to FBLs offered by Outlook and Hotmail to receive reports about spam complaints from their users, allowing you to address any issues.

October 2022 - Stackoverflow
Marketer view

Email marketer from Litmus suggests previewing your emails in Outlook and Hotmail. Use email testing tools to preview how your emails render in different email clients and devices to ensure a consistent experience and avoid formatting issues that can trigger spam filters.

September 2022 - Litmus
Marketer view

Email marketer from Reddit suggests checking your sender reputation. Hotmail and Outlook use sender reputation to filter spam. Use Microsoft's Sender Reputation Data service to see if your IP address is listed.

December 2024 - Reddit
Marketer view

Email marketer from Mailjet suggests monitoring your IP address reputation. Use tools like Microsoft's Smart Network Data Services (SNDS) to monitor your IP reputation and identify any issues affecting deliverability.

May 2023 - Mailjet
Marketer view

Marketer from Email Geeks mentions that they're also using the default Google DKIM key, which is not aligned

July 2023 - Email Geeks
Marketer view

Email marketer from Gmass explains to maintain consistent sending volume. A sudden spike in email volume can trigger spam filters in Outlook and Hotmail. Gradually increase your sending volume to build a positive sending reputation.

June 2021 - Gmass

What the experts say
10Expert opinions

Troubleshooting email spam issues with Outlook and Hotmail involves verifying email authentication, especially SPF and DKIM, using tools like aboutmy.email. Key steps include ensuring SPF records contain the correct IP ranges or using include:_spf.google.com, correctly configuring DKIM signing for the sending platform, and monitoring complaint rates and sender reputation using Microsoft's SNDS and JMRP. Maintaining a positive sender reputation and improving engagement through relevant content and optimized email design are also crucial.

Key opinions

  • Email Authentication: Proper SPF and DKIM configuration is essential for deliverability.
  • SPF Record Issues: Missing IP ranges in SPF records can cause deliverability problems; use include:_spf.google.com for Google Workspace.
  • DKIM Configuration: DKIM setup is platform-specific; follow the correct steps for the sending platform.
  • Complaint Rates: High complaint rates significantly impact deliverability with Outlook and Hotmail.
  • Sender Reputation: Maintaining a positive sender reputation is vital to avoid spam filters.
  • Engagement Metrics: Engagement metrics (open rates, CTR) influence deliverability.
  • Microsoft Tools: Microsoft provides tools (SNDS, JMRP) to monitor IP reputation and complaint rates.

Key considerations

  • Verify Authentication: Use tools like aboutmy.email to verify SPF and DKIM are correctly configured.
  • Monitor Complaints: Monitor complaint feedback loops and take action to reduce complaints.
  • Improve Relevance: Focus on sending relevant content and targeting to improve email engagement.
  • Review IP Ranges: Confirm IP addresses in SPF records are accurate to prevent authentication failures.
  • SNDS and JMRP: Regularly check SNDS and JMRP for data on IP reputation and user complaints.
Expert view

Expert from Spam Resource explains that high complaint rates are a major reason for deliverability issues with Outlook and Hotmail. They suggest monitoring complaint feedback loops and taking action to reduce complaints by improving email relevance and targeting.

February 2025 - Spam Resource
Expert view

Expert from Word to the Wise explains that maintaining a positive sender reputation is vital for avoiding spam filters. They advise focusing on sending relevant content, authenticating your email, and following best practices to improve your reputation with email providers.

May 2021 - Word to the Wise
Expert view

Expert from Email Geeks explains to fix SPF issues by doing include:_spf.google.com.

October 2023 - Email Geeks
Expert view

Expert from Spam Resource shares that Microsoft provides tools like SNDS (Smart Network Data Services) and JMRP (Junk Mail Reporting Program) to monitor your IP reputation and user complaint rates. Regularly checking these tools can help you identify and address deliverability problems.

January 2023 - Spam Resource
Expert view

Expert from Email Geeks suggests sending mail to aboutmy.email to confirm that the mail is passing as it leaves the system.

September 2022 - Email Geeks
Expert view

Expert from Email Geeks confirms that the SPF "include" adds in the IPs needed to send from Google safely.

June 2022 - Email Geeks
Expert view

Expert from Email Geeks responds to DKIM issues and suggests following Google’s directions to add DKIM signing.

November 2023 - Email Geeks
Expert view

Expert from Word to the Wise shares that engagement metrics like open rates and click-through rates influence deliverability. Focus on improving engagement by sending personalized content, segmenting your audience, and optimizing your email design to improve your chances of reaching the inbox.

September 2021 - Word to the Wise
Expert view

Expert from Email Geeks explains that the SPF record contains no IP ranges, and to publish the IPs sending from, referencing the IPv6 IP contained in the email to aboutmy.email.

January 2022 - Email Geeks
Expert view

Expert from Email Geeks explains DKIM configuration is always specific to the platform they're sending from and if they see this on other Google Workspace sends, then yeah, it's probably always because they missed this step.

January 2025 - Email Geeks

What the documentation says
6Technical articles

Troubleshooting email spam issues with Outlook and Hotmail involves adhering to best practices for bulk email sending, with a strong emphasis on email authentication using SPF, DKIM, and DMARC. It's crucial to authenticate sending domains, avoid spam traps by regularly cleaning email lists, and implement DMARC policies correctly to prevent domain spoofing. Additionally, adhering to Google's bulk sender guidelines can improve overall sender reputation and deliverability.

Key findings

  • Email Authentication: SPF, DKIM, and DMARC are crucial for proving authorization to send emails.
  • Spam Traps: Avoiding spam traps is essential to maintain a good sender reputation.
  • DMARC Policy: Implementing DMARC with 'quarantine' or 'reject' policies protects against domain spoofing.
  • Bulk Sender Guidelines: Following Google's bulk sender guidelines improves overall deliverability.

Key considerations

  • Authentication Setup: Ensure proper configuration of SPF, DKIM, and DMARC records.
  • List Hygiene: Regularly clean email lists to remove old or invalid addresses.
  • DMARC Implementation: Implement DMARC policies correctly and monitor their effectiveness.
  • Compliance: Adhere to best practices and guidelines for sending bulk emails.
Technical article

Documentation from Sparkpost explains that avoiding spam traps is crucial. Spam traps are email addresses used by email providers to identify spammers. Regularly clean your email list to remove old or invalid addresses.

June 2024 - Sparkpost
Technical article

Documentation from Klaviyo shares that to improve deliverability, you should authenticate your sending domain by setting up SPF and DKIM records. This helps prove to email providers like Outlook and Hotmail that you're authorized to send emails on behalf of your domain.

November 2024 - Klaviyo
Technical article

Documentation from RFC explains to implement DMARC correctly. DMARC helps email providers like Outlook and Hotmail verify that your emails are authorized. Ensure your DMARC policy is set to 'quarantine' or 'reject' to protect your domain from spoofing.

December 2022 - RFC
Technical article

Documentation from Mailgun explains that proper email authentication is critical for deliverability. Ensure you've correctly configured SPF, DKIM, and DMARC records for your sending domain in Mailgun to improve your chances of reaching the inbox.

February 2024 - Mailgun
Technical article

Documentation from Microsoft explains that Outlook.com has policies to protect its users from spam. If you're a business sending emails, ensure you're following best practices for sending bulk emails, including authenticating your email with SPF, DKIM, and DMARC.

June 2024 - Microsoft
Technical article

Documentation from Google shares to adhere to Google's bulk sender guidelines. Even though it's for Gmail, following these guidelines can improve your overall sender reputation and deliverability across different email providers, including Outlook and Hotmail.

August 2022 - Google