How to control what's displayed on ISP unsubscribe link when List-ID is present?

Summary

Controlling what's displayed on the ISP unsubscribe link when a List-ID is present is not straightforward and varies based on the email client. The List-ID itself, as per IETF standards, is intended for identifying the mailing list and its structure can influence how email clients present unsubscribe options, but doesn't directly control the display. Some experts and marketers suggest including a user-readable "friendly" part in the List-ID as this may influence display. However, direct control is limited, and many email clients may prioritize the 'From' name or have their own methods for displaying this information. Ensuring a clear and easy unsubscribe process is critical for sender reputation, with emphasis on one-click unsubscribe options and prompt honoring of requests. Salesforce Marketing Cloud's implementation has limitations. Also the List-Unsubscribe header is for machine readability and not user facing.

Key findings

  • Limited Direct Control: There's no universal way to directly control what's displayed on the unsubscribe link.
  • List-ID Influence: The structure and user-friendliness of the List-ID can influence how some email clients display unsubscribe options.
  • Email Client Variation: The display of unsubscribe options varies significantly across different email clients.
  • Importance of Unsubscribe Process: A clear and easy unsubscribe process (including one-click unsubscribe) is critical for maintaining a good sender reputation and avoiding spam complaints.
  • List-Unsubscribe header: The List-Unsubscribe header is mainly machine-readable to assist mail programs deal with it and assist the user.

Key considerations

  • Optimize List-ID: Include a user-readable "friendly" part in the List-ID, as this may influence the display on some email clients.
  • Test Across Clients: Test how your unsubscribe options appear across different email clients to ensure a consistent and user-friendly experience.
  • Simplify Unsubscribe: Prioritize a clear, easy, and ideally one-click unsubscribe process.
  • Monitor Reputation: Monitor your sender reputation and spam complaint rates to ensure your unsubscribe process is effective.
  • Compliance: Ensure proper formatting of both the List-Unsubscribe and List-ID headers to ensure compliance with standards.

What email marketers say
8Marketer opinions

The display of unsubscribe options, particularly when a List-ID is present, is influenced by several factors. Email clients have varying behaviors; some may display the 'From' name, while others show the List-ID, especially if it includes a user-friendly name. Direct control over the displayed text is limited, but a descriptive List-ID with a friendly name can influence the display in some cases. Focusing on proper formatting of List-Unsubscribe headers and List-ID is essential. While preference centers and one-click unsubscribe options are important, they don't directly address the List-ID display. Testing across multiple email clients is also recommended to see how unsubscribe options appear to recipients.

Key opinions

  • Varying Display: The unsubscribe display depends on the email client; some show the 'From' name, others the 'List-ID'.
  • Limited Control: Direct control over unsubscribe text displayed by email clients is restricted.
  • Influence via List-ID: A descriptive 'List-ID' with a friendly name may influence the displayed text in some instances.
  • Format Importance: Correctly formatted 'List-Unsubscribe' and 'List-ID' headers are essential for optimal results.
  • Testing is key: Testing across multiple email clients is vital to see how it appears to end users.

Key considerations

  • Format List-ID: Use a descriptive 'List-ID' with a user-friendly name to potentially improve display.
  • Header Formatting: Ensure that both 'List-Unsubscribe' and 'List-ID' headers are correctly formatted.
  • Email Client Variation: Acknowledge that different email clients handle the display of unsubscribe options differently, so testing is important.
  • Beyond the headers: Understand preference centres and list-unsubscribe headers are also important.
Marketer view

Email marketer from StackOverflow explains that while you can't directly control the exact text displayed by every email client, using a descriptive 'List-ID' with a friendly name may influence the display in some cases. Ensure your List-Unsubscribe headers are correctly formatted for optimal results.

January 2025 - StackOverflow
Marketer view

Email marketer from Litmus suggests the importance of preference centers which goes far beyond the list-unsubscribe header. They also share how you cannot directly influence the way an email client is dealing with an unsubscribe request. List-ID is not covered in any way.

May 2021 - Litmus
Marketer view

Email marketer from Reddit explains that the display of unsubscribe options varies by email client. Some clients may show the 'From' name, while others might show a 'List-ID' if a friendly name is included. If it only has the ID, it may look less user-friendly. They suggest testing across different email clients to see how your unsubscribe options appear.

April 2024 - Reddit
Marketer view

Email marketer from Mailjet explains that the List-Unsubscribe header allows recipients to easily unsubscribe from email lists, usually through a prominent link in the email client. It shares that the List-ID itself is not user facing and will not influence the display in the email client.

July 2021 - Mailjet
Marketer view

Email marketer from Email Marketing Forum suggests that including a user-readable 'friendly' part in the 'List-ID' can help. For example: `List-ID: "My Newsletter" <list.example.com>`. However, the email client's behavior ultimately determines what is displayed.

March 2021 - Email Marketing Forum
Marketer view

Email marketer from Quora explains that while there's no universal way to control the unsubscribe display, paying attention to both the 'List-Unsubscribe' and 'List-ID' headers can help. Some email clients may prioritize the 'From' name if the 'List-ID' is not well-formatted or user-friendly.

April 2021 - Quora
Marketer view

Email marketer from SendGrid emphasizes the importance of a one-click unsubscribe option. It shares how using a good subject line will help the end user find what they need easily. It does not talk about using the list id to influence how the unsubscribe looks in the email client

September 2024 - SendGrid
Marketer view

Email marketer from Gmass shares that some use cases for list-unsubscribe include using a mailto command or using a link and shares how to set up a list-unsubscribe header. It does not share anything on what the list ID displays in email clients.

October 2023 - Gmass

What the experts say
4Expert opinions

The List-ID is an identifier for a mailing list, and a user-readable part can sometimes be displayed to users depending on the email client. The List-Unsubscribe header allows machine-readable unsubscription for streamlined options. The SFMC implementation has limitations that were the "least bad" at the time of development. Providing easy ways to unsubscribe, such as one-click unsubscribe, is important, although not directly related to List-ID display.

Key opinions

  • List-ID Structure: List-ID can have a user-readable "friendly" part influencing display.
  • MUA Variability: Display can vary due to email client implementation (MUA bug possible).
  • SFMC Implementation: Salesforce Marketing Cloud's List-ID has known limitations.
  • Unsubscribe Header: List-Unsubscribe header facilitates machine-readable unsubscriptions.

Key considerations

  • Friendly List-ID: Include a user-readable "friendly" part in the List-ID.
  • SFMC Feedback: Provide feedback to Salesforce about List-ID implementation concerns.
  • Easy Unsubscribe: Implement easy unsubscribe options, like one-click unsubscribe.
  • Client Variability: Be aware that client variability exists and test appropriately.
Expert view

Expert from Email Geeks explains that List-ID is the identifier for the list and can have a user-readable "friendly" part that might be displayed to the user, which could explain why some senders show a more readable name than others. It may also be a MUA bug.

December 2024 - Email Geeks
Expert view

Expert from Spam Resource explains that the List-Unsubscribe header aims to provide a machine-readable way for recipients to unsubscribe from mailing lists, enabling email clients and providers to offer streamlined unsubscribe options.

October 2023 - Spam Resource
Expert view

Expert from Word to the Wise emphasises the importance of one-click unsubscribe and easy ways for people to unsubscribe. It doesn't cover list-id, but is related to the general question.

June 2022 - Word to the Wise
Expert view

Expert from Email Geeks explains that the Salesforce Marketing Cloud implementation of the list-id header was the "least bad" option at the time and suggests providing feedback to Salesforce to improve it.

July 2024 - Email Geeks

What the documentation says
4Technical articles

The List-ID is primarily for identifying mailing lists, and its structure can indirectly influence how email clients present unsubscribe options. While not directly user-facing, it impacts the unsubscribe process internally. Providing a clear, easy unsubscribe process, including one-click options and promptly honoring requests, is critical for maintaining a good sender reputation and avoiding spam complaints.

Key findings

  • List-ID Purpose: List-ID identifies the mailing list, with its structure potentially influencing display.
  • Indirect Control: List-ID doesn't directly control what's displayed, but affects internal unsubscribe processes.
  • Easy Unsubscribe: Clear, easy unsubscribe options are critical for sender reputation.
  • Compliance is Key: Compliance with unsubscribe requests is vital.

Key considerations

  • List-ID Structure: Optimize the structure of the List-ID to potentially influence email client behavior.
  • Unsubscribe Process: Prioritize a clear, easy unsubscribe process.
  • One-Click: Implement one-click unsubscribe functionality.
  • Prompt Honoring: Ensure prompt honoring of unsubscribe requests.
Technical article

Documentation from Google suggests that it is critical to set up one-click unsubscribe. They also share the use of list-unsubscribe headers and making sure you are in compliance. They also say it is important to have low spam rates for the best deliverability results. List-ID is not covered in any way.

May 2022 - Google
Technical article

Documentation from ietf.org explains that the 'List-ID' header field is intended to identify the mailing list to which the message belongs. While it doesn't directly control what's displayed, the List-ID's structure can influence how MUAs (Mail User Agents) present unsubscribe options. The List-ID gives a unique id of the mailing list. It says how software should generate this header and not how unsubscribe systems should use it

March 2025 - ietf.org
Technical article

Documentation from SparkPost explains that providing a clear and easy unsubscribe process is critical for maintaining a good sender reputation. It shares that while the list-id can have impact on the unsubscribe process, it's not user facing so has no control over how it's displayed to the user. They share it can only influence how the email provider internally deals with it

August 2023 - SparkPost
Technical article

Documentation from Microsoft explains that easy unsubscribe options and honoring unsubscribe requests promptly are crucial for avoiding spam complaints and maintaining a good sender reputation. List-ID is not covered in any way. It does say how there are third parties that will present to the user what is available in the list-unsubscribe header.

November 2023 - Microsoft

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