How should you handle IP warming when sending volume is low and recipients may not engage with emails, especially for transactional content?

Summary

Warming up an IP address for low-volume transactional emails with limited user engagement requires a multi-faceted approach focused on sender reputation, authentication, and audience management. Begin by segmenting your audience, prioritizing engaged users for initial sends. Implement robust email authentication (SPF, DKIM, DMARC) and consistently send legitimate, valuable content. Monitor key metrics like bounce rates, complaint rates, and deliverability to adapt your strategy. If direct engagement is low, consider re-engaging strategies like interactive content or SMS reminders. Remember consistent sending habits are crucial, and that filters tend to be more forgiving of transactional emails. Lastly, consider audience expectations and adjust gradually.

Key findings

  • Segmentation First: Start with your most engaged users to establish a positive sender reputation.
  • Authenticate Everything: Robust email authentication (SPF, DKIM, DMARC) is non-negotiable.
  • Consistency is Key: Maintain a consistent sending volume and cadence, even at low levels.
  • Monitor & Adapt: Closely track key metrics and adjust your strategy as needed.
  • Engagement Matters: Find creative ways to engage users, even if they are not typically interactive.

Key considerations

  • Content Value: Focus on delivering legitimate and valuable content in your transactional emails.
  • Re-engagement Tactics: Explore tactics like surveys or SMS reminders to improve engagement.
  • Audience Familiarity: Consider your audience's expectations and sending history.
  • Transactional Leniency: While filters may be more forgiving of transactional emails, you still need to follow deliverability best practices.
  • Weekend Breaks: You can typically pick up IP warming where you left off after a weekend, but monitor performance.

What email marketers say
12Marketer opinions

Warming an IP address with low engagement and primarily transactional content requires a strategic approach. Key recommendations include segmenting your email list and targeting the most engaged users initially, even if the overall engagement is low. Ensure your content is highly relevant and personalized to encourage interaction. Implement proper email authentication (SPF, DKIM, DMARC) to build sender reputation. Closely monitor bounce rates, complaint rates, and deliverability, and adjust your warming strategy accordingly. Consider adding interactive elements to your emails, such as surveys or polls, to boost engagement. Consistently send emails on a regular schedule, even at low volumes, and potentially use a second channel like SMS to remind users to check their spam folders and mark your emails as 'not spam'. If the audience is accustomed to receiving emails in a certain way, avoid making drastic changes immediately. In worst-case scenarios you may want to consider using a separate IP for the warming. Be sure to validate SPF/DKIM records are valid and working.

Key opinions

  • Segmentation: Prioritize sending to engaged users to build initial positive sender reputation.
  • Content Relevance: Ensure transactional content is highly relevant and personalized to encourage interaction.
  • Authentication: Implement and validate SPF, DKIM, and DMARC to improve sender reputation with ISPs.
  • Monitoring: Closely monitor bounce rates, complaint rates, and deliverability to adjust your warming strategy.
  • Engagement: Consider interactive elements or incentives to increase user engagement.

Key considerations

  • Consistent Volume: Maintain a consistent sending volume and schedule, even if it's low, to build familiarity.
  • Audience Expectations: Consider existing audience expectations and avoid abrupt changes to sending practices.
  • Alternate Channels: Utilize alternate channels like SMS to inform users and improve email deliverability.
  • Re-engagement: If low engagement, consider a re-engagement plan to test new subject lines and improve interaction.
  • Transactional Forgiveness: Filters are more forgiving of transactional emails but you may still be required to meet a set threshold.
Marketer view

Email marketer from Email Geeks suggests that in the worst case scenario, sending an SMS to clients to check their spam folder and mark the emails as not spam, also shares that having a second channel is gold.

March 2024 - Email Geeks
Marketer view

Email marketer from Reddit suggests a slow and steady ramp-up, monitoring bounce rates closely. For transactional emails, ensure content is highly relevant and personalized to encourage engagement. If data is limited, start with a very small subset and gradually increase volume based on performance.

October 2022 - Reddit
Marketer view

Email marketer from Email Geeks shares that filters are generally more forgiving of transactional content as users want to receive it, even if they file it away.

December 2021 - Email Geeks
Marketer view

Email marketer from Mailjet Blog suggests segmenting your list and sending to the most engaged users first to improve sender reputation during the warming process. This helps to establish a positive sending history even with low overall engagement.

January 2022 - Mailjet Blog
Marketer view

Email marketer from Email Geeks explains that warming up an IP requires recipients to interact with the messages to familiarize the provider with the quality of your content. There's no point if they ignore the messages.

July 2023 - Email Geeks
Marketer view

Email marketer from Email Geeks confirms that you can start where you left off on Thursday when resuming IP warming on Monday after a weekend break.

September 2023 - Email Geeks
Marketer view

Email marketer from Email Geeks says that it shouldn't matter as their audience is likely accustomed to how they work.

May 2023 - Email Geeks
Marketer view

Email marketer from Litmus recommends monitoring your deliverability rate with transactional emails, to ensure that these emails are being delivered. Even with low engagement, a good deliverability rate will improve sender reputation.

October 2024 - Litmus
Marketer view

Email marketer from EmailOctopus advises that if recipients may not open or click emails, you could include a survey or some kind of poll embedded in the email to encourage engagement. Ensure that the volume is kept low and gradually increase as you get more responses from your recipients.

September 2022 - EmailOctopus
Marketer view

Email marketer from StackOverflow suggests you may want to reconsider the type of information you're including, and make it more engaging. Ask if you can re-word the subject lines to entice the user to open the email. Keep volume low while testing subject lines and content.

April 2023 - StackOverflow
Marketer view

Email marketer from SendGrid emphasizes focusing on the 'healthiest' segment of your list for transactional emails when warming an IP. Prioritize sending to users known to interact positively to signal good sender behavior, even with lower overall engagement.

April 2022 - SendGrid
Marketer view

Email marketer from Gmass suggests you improve your sender reputation by adding a custom tracking domain, improving your IP address reputation and email authentication.

April 2022 - Gmass

What the experts say
2Expert opinions

Experts emphasize the importance of a gradual and strategic IP warm-up, especially when dealing with low engagement and transactional content. Essential steps include sending legitimate, valuable content consistently, ensuring proper email authentication (SPF, DKIM, DMARC), and segmenting your audience to prioritize sending to the most engaged users first. Continuous monitoring of key metrics such as bounce rates, complaint rates, and deliverability is crucial for adjusting the warming strategy and building a positive reputation with Internet Service Providers (ISPs). A clean sending history also contributes significantly to successful IP warming.

Key opinions

  • Gradual Warm-up: A slow and steady approach is crucial for building trust with ISPs.
  • Valuable Content: Focus on sending legitimate and valuable content, particularly for transactional emails.
  • Email Authentication: Properly implement and maintain SPF, DKIM, and DMARC for a strong sender reputation.
  • Engagement-Based Segmentation: Prioritize sending to highly engaged users to build a positive sending history initially.
  • Continuous Monitoring: Regularly monitor bounce rates, complaint rates, and deliverability metrics to optimize the warming strategy.

Key considerations

  • Consistent Volume and Cadence: Maintain a consistent sending volume and cadence, even at low levels, to establish a reliable sending pattern.
  • Reputation Building: A clean sending history is vital for achieving a strong sender reputation and improving deliverability.
  • Adaptation: Be prepared to adapt the IP warming strategy based on performance metrics and feedback from monitoring.
Expert view

Expert from Spamresource.com advises a gradual IP warm-up with a focus on sending legitimate, valuable content, especially for transactional emails. They emphasize consistent volume and cadence, even at low levels, to build a positive reputation with ISPs. Monitoring bounce rates, complaint rates, and engagement metrics is crucial to adjust the warming strategy effectively.

July 2021 - Spamresource.com
Expert view

Expert from Wordtothewise.com recommends prioritizing a strong sender reputation, which includes valid authentication (SPF, DKIM, DMARC) and a clean sending history, when warming IPs for transactional emails. They suggest starting with highly engaged users, monitoring deliverability closely, and adjusting sending practices based on performance metrics. Furthermore, they suggest segmenting your sending based on engagement.

June 2024 - Wordtothewise.com

What the documentation says
3Technical articles

Official documentation emphasizes the critical role of sender reputation, particularly for transactional emails. Even with low engagement and volume, proper email authentication (SPF, DKIM, DMARC) is paramount for maintaining a positive reputation with email providers like Google and Microsoft. Consistent sending habits, achieved through smaller batches of emails sent regularly, are also key to successful IP warming. These measures help validate your legitimacy as a sender, even when engagement is limited.

Key findings

  • Sender Reputation: Maintaining a good sender reputation is essential, especially for transactional emails.
  • Email Authentication: Ensuring emails are authenticated (SPF, DKIM, DMARC) is crucial for establishing trust.
  • Consistent Sending: Consistent sending habits, even with low volume, are necessary for successful IP warming.

Key considerations

  • Relevance: Ensure emails are relevant to recipients to maintain a positive sender reputation, even with low engagement.
  • Small Batches: Smaller, consistently sent batches of emails can help build a positive sending history.
  • Validation: Always validate that your SPF/DKIM records are working correctly.
Technical article

Documentation from Google Postmaster Tools highlights the importance of maintaining a good sender reputation, especially for transactional emails. Google suggests that even with low engagement, ensuring emails are authenticated (SPF, DKIM, DMARC) and relevant can help maintain a positive reputation.

May 2022 - Google Postmaster Tools
Technical article

Documentation from RFC highlights the importance of SPF records in helping validate your emails and get them delivered. This is especially important when sending transactional content with low volume, to ensure email providers that you're a valid sender.

November 2022 - RFC
Technical article

Documentation from Microsoft emphasizes the need for consistent sending habits when IP warming, even with low volume. This can be achieved by sending smaller batches of emails on a regular cadence. Make sure you're following the best practices for authentication.

May 2021 - Microsoft