How should I validate my email list hygiene and what factors should I consider when choosing a list cleaning service?

Summary

Maintaining good email list hygiene is critical for high deliverability and positive sender reputation. This involves identifying and removing invalid, inactive, and uninterested email addresses. Validate list hygiene by sampling data, checking for bounces and engagement, and using hygiene tools, evaluating tools by accuracy, pricing, speed, and GDPR compliance. Double opt-in, removing duplicates, correcting typos, and segmenting based on engagement improve list quality. Be aware hygiene products cannot catch all spam traps. Tools like Kickbox and ZeroBounce offer risk scores and detailed categorization. Proactive measures and attention to recently active emails can improve outcomes. Avoid list washing, and adhere to email syntax standards while recognizing deliverability is separate.

Key findings

  • List Hygiene Impact: Poor email list hygiene leads to lower deliverability, negative sender reputation, financial costs and wasted effort.
  • Validation Tools are key: Tools like Kickbox and ZeroBounce provide granular results about data, scores, validation and actioning.
  • Actioning Results: Take action on results and remove or flag any dangerous emails from your list.
  • GDPR: Ensure you're GDPR compliant with your emails.
  • Double Opt In: Use double opt in to make sure emails are valid from the get go.
  • Email hygiene isn't an end game: Email list hygiene should be a constant and pro active process

Key considerations

  • Spam Traps: Although purchasing customers seem valid emails, ensure you are screening for potential spam traps amongst those
  • Old data: If subscribers are old or haven't engaged you should screen those out
  • List Washing: Ensure that you do not attempt list washing as this can further harm your email reputation
  • Recently Active Addresses: Actively question if it is neccessary to clean recently active email addresses

What email marketers say
14Marketer opinions

Maintaining good email list hygiene is crucial for ensuring high deliverability and a positive sender reputation. This involves identifying and removing invalid, inactive, and uninterested email addresses from your list through various methods. Validating list hygiene can involve sampling data, checking for bounces and engagement, and then using hygiene tools to identify false positives. Factors to consider when choosing a list cleaning service include accuracy, pricing, speed, GDPR compliance, and integration capabilities. Employing practices like double opt-in, removing duplicates, correcting typos, getting rid of role-based emails, removing unengaged subscribers, and segmenting based on engagement levels are also key. Be aware that hygiene products cannot catch every spam trap, and some may be obfuscated. Regularly monitoring bounce rates, feedback loops, and implementing strict opt-in processes further aids in maintaining a clean and effective email list.

Key opinions

  • List Hygiene Definition: Email list hygiene is identifying and removing invalid, inactive, and uninterested email addresses.
  • Validation Methodology: Validate list hygiene by sampling data, checking bounce/engagement, and using hygiene tools.
  • Factors for List Cleaning: Consider accuracy, pricing, speed, GDPR compliance, and integration for list cleaning services.
  • Importance of Double Opt-In: Using double opt-in improves list quality and ensures valid, active subscribers.
  • Email Verification Tools: Remove duplicates, correct typos, remove role-based emails, and unengaged subscribers using email verification tools.
  • Spam Trap Detection: No hygiene product catches every spam trap; some are actively obfuscated.
  • Engagement-Based Segmentation: Segment lists based on engagement levels to improve deliverability and relevance.
  • Permission: Always get permission before sending emails to protect your sender reputation.

Key considerations

  • Engagement Cadence: Assess how long ago subscribers bought or last engaged to avoid sending to abandoned inboxes.
  • Spam Traps: Even purchasers can provide spam traps, requiring constant monitoring.
  • Tool Tailoring: Tailor your choice of verification service based on your specific list size and accuracy needs.
  • Data Sampling: Sample email addresses and test those addresses to see the quality of the data.
  • Monitoring and Maintenance: Continuously monitor bounce rates, feedback loops, and implement strict opt-in processes to maintain list health.
Marketer view

Email marketer from Email Geeks explains that canonical deliverability depends on how long ago someone bought or last engaged on that email address, as the user might have abandoned that inbox, or it could have been converted into a trap.

April 2024 - Email Geeks
Marketer view

Email marketer from Sendinblue advises considering factors such as accuracy, pricing, speed, and integration capabilities when choosing an email verification service. Also, they advise reading reviews, checking for GDPR compliance, and ensuring it identifies a broad range of email issues, including disposable emails and spam traps.

January 2025 - Sendinblue
Marketer view

Email marketer from Gmass shares that removing spam traps from your email list is crucial for maintaining a positive sender reputation. Implement strict opt-in processes, regularly monitor your bounce rates and feedback loops, and use email verification services to identify and remove potential spam traps.

May 2023 - Gmass
Marketer view

Email marketer from HubSpot shares that improving email deliverability relies on good list hygiene and strong sender reputation. Cleaning out invalid emails and removing subscribers who don't engage increases the likelihood that your emails will land in the inbox.

April 2022 - HubSpot
Marketer view

Email marketer from Email Geeks explains that while spam traps don't make purchases, people who do purchase can certainly provide a spam trap.

October 2023 - Email Geeks
Marketer view

Email marketer from Mailjet shares that using a double opt-in process improves list quality by confirming that subscribers actually want to receive emails from you and ensuring that the email addresses provided are valid and actively monitored by the subscriber. This process reduces the risk of adding mistyped or abandoned email addresses to your list.

June 2022 - Mailjet
Marketer view

Email marketer from StackOverflow says that you can use Regex to validate emails but highlights that this is not a reliable method, and the best way is to send an email to the user.

June 2023 - StackOverflow
Marketer view

Email marketer from Email Geeks shares their methodology to validate list hygiene by taking a sample of data already sent to, where they know who delivered, bounced, and engaged, and then running that sample between hygiene tools being considered, checking for which filtered out the most bounced addresses and which had false positives.

March 2024 - Email Geeks
Marketer view

Email marketer from Email Geeks explains that one should not rely on any hygiene product to catch every spam trap, as those that manage trap networks are actively trying to obfuscate them and successfully hidden traps will either show as catch alls or valid and deliverable.

January 2022 - Email Geeks
Marketer view

Email marketer from MarketingProfs explains that it's essential to ensure you have explicit permission from subscribers to send them emails. This involves clear opt-in processes and honoring unsubscribe requests promptly. Sending emails to people who haven't given you permission can damage your sender reputation and lead to deliverability issues.

March 2024 - MarketingProfs
Marketer view

Email marketer from Reddit suggests tailoring the choice of an email verification service to your specific needs. For example, if you have a large list, prioritize services offering bulk verification at reasonable prices. If you're concerned about accuracy, look for services with high detection rates for spam traps and invalid addresses.

December 2022 - Reddit
Marketer view

Email marketer from Neil Patel shares several steps to clean an email list: removing duplicates, correcting typos, getting rid of role-based email addresses (like sales@ or info@), removing unengaged subscribers, and using email validation tools to identify invalid or risky addresses.

January 2023 - Neil Patel
Marketer view

Email marketer from Litmus explains that email list hygiene is about identifying and removing invalid, inactive, and uninterested email addresses from your mailing list to improve deliverability and engagement. Regularly cleaning your list reduces bounce rates, spam complaints, and helps maintain a positive sender reputation.

July 2022 - Litmus
Marketer view

Email marketer from Email on Acid recommends segmenting your email list based on engagement levels. Send targeted emails to active subscribers and consider re-engaging or removing inactive subscribers. This helps improve deliverability and ensures that your emails are reaching people who are interested in your content.

June 2023 - Email on Acid

What the experts say
6Expert opinions

Experts emphasize the importance of maintaining email list hygiene to avoid negative consequences like financial losses, reduced inbox placement, and damaged sender reputation. Validating the effectiveness of list cleaning tools involves running the same audience through different tools and focusing on addresses that bounce despite being marked as okay. Using a service that provides a confidence score can allow for setting custom thresholds. Putting recently active addresses through verification may be unnecessary. Identifying spam traps involves looking for addresses that haven't opted in or have been dormant and promptly removing them. List washing services, where a third party sends emails to your list to identify bounces and unengaged addresses, is generally considered a harmful practice. Proactive measures to obtain valid addresses are preferred over reactive cleaning.

Key opinions

  • Cost of Bad Data: Bad email data leads to financial losses, reduced inbox placement, and damaged sender reputation.
  • Tool Validation: Validate cleaning tools by comparing results and focusing on addresses marked okay but still bouncing.
  • Confidence Scores: Tools with confidence scores allow for customizing thresholds and risk levels.
  • Spam Trap Identification: Identify spam traps by looking for non-opted-in or dormant addresses and promptly remove them.
  • List Washing is Bad: Sending emails on behalf of the list owner to identify bad emails is not advisable.

Key considerations

  • Recently Active Addresses: Consider whether email verification is necessary for addresses with recent activity.
  • Proactive Measures: Focus on proactive measures to obtain valid addresses rather than relying solely on reactive cleaning methods.
  • Focus on Bounces: When evaluating new tools make sure it improves on addresses that have had issues.
Expert view

Expert from Word to the Wise explains that bad email data costs money, reduces inbox placement, hurts sender reputation, and creates more work. It's imperative to clean lists to ensure that you are only sending to the addresses you want to send to.

January 2023 - Word to the Wise
Expert view

Expert from Email Geeks shares their experience investigating a new list cleaning tool by running the same audience through both their current tool and the new tool, focusing on the addresses the old tool said were OK but ultimately bounced. They liked that the new tool gave a confidence score with each record, allowing them to determine their own threshold.

August 2024 - Email Geeks
Expert view

Expert from Word to the Wise answers that a list washing service is where you provide your current email list to a third party who then sends an email campaign to that list on your behalf. This is to see which email address bounces, complains, or engages with the emails. The email addresses that don't engage or bounce get removed from your list - but this is considered a bad practice which can cause more harm than good. It's better to be more proactive in obtaining valid email addresses than reactive.

August 2024 - Word to the Wise
Expert view

Expert from Email Geeks questions why one would put addresses with recent activity, especially directly after a campaign, into an email verification service.

May 2022 - Email Geeks
Expert view

Expert from Email Geeks recommends a service like Kickbox because it gives a 0-100 confidence rating, allowing users to dial in their own level of confidence, and shares their experience silently dropping anyone below a score of 30 in a prospecting email collection campaign.

December 2022 - Email Geeks
Expert view

Expert from Spamresource.com explains that identifying spam traps involves recognizing patterns such as addresses that have never opted in or have been dormant for a long time, and those that are part of known spam trap networks. Consistently monitor your list for these indicators and remove them promptly to maintain list hygiene.

April 2022 - Spam Resource

What the documentation says
4Technical articles

Email list hygiene validation is supported by various services offering detailed results on email address quality. Kickbox categorizes addresses as deliverable, undeliverable, risky, or unknown. ZeroBounce provides risk scores indicating the likelihood of an address being problematic. Email Hippo identifies disposable email addresses (DEAs). While RFC 5322 defines email address syntax, a valid syntax doesn't guarantee deliverability. Services provide insights for informed decisions on addresses to keep, remove, or investigate.

Key findings

  • Kickbox Categories: Kickbox categorizes email addresses as deliverable, undeliverable, risky, and unknown.
  • ZeroBounce Risk Scores: ZeroBounce offers risk scores to indicate the likelihood of an address being a spam trap or bot.
  • Email Hippo DEA Detection: Email Hippo identifies disposable email addresses (DEAs) to improve list quality.
  • RFC 5322 Syntax: RFC 5322 defines email address syntax but doesn't guarantee deliverability.

Key considerations

  • Informed Decisions: Use the insights from validation services to make informed decisions on which addresses to keep, remove, or further investigate.
  • Deliverability vs. Syntax: Recognize that a syntactically valid email address (per RFC 5322) may still be undeliverable.
  • Risk Assessment: Consider risk scores to remove potentially problematic email addresses and protect sender reputation.
Technical article

Documentation from ZeroBounce shares that it offers risk scores for email addresses, indicating the likelihood of an address being a spam trap, bot, or problematic in other ways. A higher risk score suggests a greater need to remove the address from your list to protect your sender reputation.

April 2021 - ZeroBounce
Technical article

Documentation from Kickbox explains that their service provides detailed verification results, including deliverable, undeliverable, risky, and unknown categories. This allows users to understand the quality of each email address and make informed decisions about which addresses to keep, remove, or further investigate.

September 2024 - Kickbox
Technical article

Documentation from RFC 5322 defines the formal syntax of email addresses, including allowed characters and formats. While it provides a technical basis for validating email address structure, it's generally not sufficient for determining deliverability, as an address can be syntactically valid but still undeliverable.

November 2023 - RFC Editor
Technical article

Documentation from Email Hippo explains that their service identifies disposable email addresses (DEA), which are temporary addresses often used for spam or fraudulent activities. Removing DEAs from your list can prevent potential deliverability issues and improve overall list quality.

November 2023 - Email Hippo