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How responsive is Yahoo group to email requests for engagement tracking, and when can I expect a reply?

10 Marketer opinions2 Expert opinions3 Technical articles1 Resource

Summary

Yahoo's responsiveness to email requests for engagement tracking is inconsistent and varies greatly depending on several factors. While Yahoo Small Business aims to respond quickly, actual response times are influenced by the complexity of the issue, current support volume, and whether the feature is in a beta phase. Historically, response times have been unpredictable, ranging from a few days to several weeks. Some users report slow support and recommend checking community forums for faster solutions. For API-related requests, expect responses to take several days or weeks. Setting up feedback loops can also be a lengthy process, potentially taking up to two weeks for initial reports. Clear and detailed requests, persistence in following up, and exploration of community resources are key strategies to potentially expedite responses.

Key findings

  • Inconsistent Responsiveness: Yahoo's response times vary significantly based on the complexity of the issue and their current workload.
  • Potential Delays: Expect delays, particularly for advanced support requests, API-related issues, or during beta phases.
  • Community as Resource: Community forums often provide faster and more readily available answers than direct support channels.
  • Feedback Loop Setup: Setting up and receiving initial reports from Yahoo's feedback loops can take up to two weeks.
  • Varying Averages: Some sources suggest potential 24-72 hour response times, while others indicate days or weeks.

Key considerations

  • Clarity and Detail: Provide a clear, detailed, and concise request to help expedite the response process.
  • Persistence: Be persistent in following up on your request if you haven't received a response within a reasonable timeframe.
  • Community First: Consult community forums for potentially quicker solutions to common issues.
  • Understand Process: Be aware that some features or requests might be in beta and may experience delays or limitations.
  • FBL Time Investment: Understand that setting up a Feedback Loop involves a time investment.

What email marketers say
10Marketer opinions

Yahoo's responsiveness to email requests for engagement tracking varies. While Yahoo strives to respond, response times are influenced by request complexity, support volume, and whether the process is in beta. Some sources suggest checking community forums for faster answers, being persistent in follow-up, and providing all necessary details in the initial request. Feedback loops, while helpful, can take up to two weeks to set up and generate initial reports. Historically, response times have been unpredictable, ranging from a few days to several weeks.

Key opinions

  • Variable Response: Yahoo's response time varies based on the complexity of the request, current support volume, and whether the feature is in beta.
  • Beta Process: The engagement tracking request process may be in beta and potentially automated in the future.
  • Expected Delay: Responses to API support requests or specific account inquiries can take several days or weeks.
  • Community Resources: Community forums can provide faster answers than direct support.
  • Feedback Loops: Setting up feedback loops with Yahoo can take up to 2 weeks for initial reports.

Key considerations

  • Be Detailed: Provide clear and detailed information in your initial request to expedite the process.
  • Be Persistent: Follow up on your request if you don't receive a response within a few days.
  • Check Forums: Consult community forums for quicker solutions to common issues.
  • Patience: Getting a response for engagement tracking may require patience.
  • Understand Beta: The process might be in beta, meaning potential delays and eventual automation.
Marketer view

Email marketer from Webmaster Forum mentions that historically, admin response times from Yahoo Groups have been unpredictable and can range from a few days to several weeks depending on the nature of the request and their workload.

February 2025 - Webmaster Forum
Marketer view

Email marketer from Yahoo Small Business Help Forum responds that Yahoo Small Business strives to respond to inquiries as quickly as possible, but response times can vary depending on the complexity of the issue and current support volume. They recommend checking the help center for immediate answers to common questions and state that for specific account-related inquiries, it may take 24-72 hours to respond.

December 2021 - Yahoo Small Business Help Forum
Marketer view

Email marketer from EmailDeliverability.com explains that Yahoo offers feedback loops to help manage engagement tracking but notes that setting these up and receiving initial reports can take up to 2 weeks.

April 2022 - EmailDeliverability.com
Marketer view

Email marketer from Digital Marketing Insights advises that when contacting Yahoo support, being persistent and providing all relevant information can help expedite a response. She suggests following up after a few days if no response is received.

November 2023 - Digital Marketing Insights
Marketer view

Email marketer from Stack Overflow suggests that responses to API support requests related to Yahoo Groups might take several days or weeks. He recommends clearly outlining the API issue with specific error messages.

September 2022 - Stack Overflow
Marketer view

Email marketer from Reddit shares that based on past experience, Yahoo Groups support is generally slow and it's better to check community forums for faster answers or solutions.

April 2021 - Reddit
Marketer view

Marketer from Email Geeks explains the Yahoo engagement tracking request process is in beta and likely to be automated in production.

May 2023 - Email Geeks
Marketer view

Email marketer from Quora mentions that getting a response about Yahoo Group's engagement tracking usually requires patience. They suggest clearly stating the issue and providing all necessary details in the initial request to expedite the process.

January 2025 - Quora
Marketer view

Marketer from Email Geeks confirms that Yahoo is responsive to email requests for engagement tracking, but the reply time may vary.

January 2022 - Email Geeks
Marketer view

Marketer from Email Geeks shares that Yahoo is receiving many requests and attending MW3AAG, so responses are expected to start the following week.

November 2023 - Email Geeks

What the experts say
2Expert opinions

Experts indicate that Yahoo's responsiveness to email requests for engagement tracking depends on the complexity of the issue and Yahoo's current workload. Expect delays, especially for advanced support requests. Setting up a Feedback Loop (FBL) can also take time, with variable responsiveness during the process.

Key opinions

  • Variable Responsiveness: Yahoo's responsiveness is inconsistent and depends on factors like request complexity and workload.
  • Delayed Advanced Support: Requests requiring advanced support are likely to experience delays.
  • FBL Setup Time: Setting up a Feedback Loop (FBL) with Yahoo can be a time-consuming process.

Key considerations

  • Request Complexity: Consider the complexity of your request and whether it requires advanced support, as this will impact response time.
  • Clarity of Request: Ensure your request is clear and concise to facilitate a faster response.
  • FBL Time Investment: Be prepared to invest time in setting up and managing a Feedback Loop (FBL) with Yahoo.
Expert view

Expert from Spam Resource explains the process for setting up a Feedback Loop (FBL) with Yahoo. They note that the setup process can take some time, and responsiveness from Yahoo during the setup can be variable depending on their current workload and the clarity of your request.

December 2021 - Spam Resource
Expert view

Expert from Word to the Wise responds that Yahoo!'s level of responsiveness varies, and depends upon the nature and complexity of the request. Expect delays if the request requires advanced level support. Basic questions may be addressed promptly.

December 2022 - Word to the Wise

What the documentation says
3Technical articles

Yahoo's documentation provides guidance on how to contact them and access developer resources. However, it doesn't specify expected response times for engagement tracking requests. Oath's data privacy policies are detailed, but also lack specific response time information. Direct support for engagement tracking requests may be limited, with a recommendation to consult developer documentation and community forums.

Key findings

  • Contact Information: Yahoo Help provides instructions on how to find the contact form on their website.
  • No Response Times: Oath's data privacy policies do not specify expected response times.
  • Limited Direct Support: Direct support for engagement tracking requests may be limited from Yahoo Developer Network.
  • Self-Service Focus: Reliance on documentation and community forums for assistance.

Key considerations

  • Explore Documentation: Review Yahoo Help and Oath's privacy policies for relevant information.
  • Community Engagement: Engage with community forums for support and solutions.
  • Resource Availability: Be aware that direct support may be limited, and self-service resources should be utilized.
Technical article

Documentation from Oath details Oath's data privacy policies and practices, though it does not specify expected response times for engagement tracking requests. It advises consulting their privacy documentation for information about data handling.

January 2022 - Oath
Technical article

Documentation from Yahoo Developer Network indicates that while they provide developer resources, direct support for engagement tracking requests may be limited. They recommend consulting the developer documentation and community forums for assistance.

March 2023 - Yahoo Developer Network
Technical article

Documentation from Yahoo Help details how to find the contact form. The instructions take you to the Yahoo website where you will have a selection of options to find the help you need.

April 2022 - Yahoo Help

Related resources
1Resource

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