How does SURBL impact email deliverability and what are best practices for avoiding listings?
Summary
What email marketers say10Marketer opinions
Email marketer from Email Hippo shares that maintaining a suppression list of unsubscribed or bounced email addresses is crucial. Sending emails to these addresses can lead to increased spam complaints and potential SURBL listings.
Email marketer from SendGrid shares that gradually increasing your sending volume when using a new IP address (IP warm-up) helps establish a positive sending reputation with ISPs, reducing the likelihood of being flagged as spam and listed on SURBL.
Email marketer from ZeroBounce shares that implementing double opt-in ensures that only legitimate subscribers are added to your list, reducing the chance of including spam traps or invalid addresses that could lead to SURBL listings.
Email marketer from Email Geeks shares that the consensus from the community is that bad list hygiene will consequently lead to other deliverability problems and not necessarily a direct correlation to the SURBL listing itself.
Email marketer from Validity responds that maintaining good list hygiene, including removing invalid email addresses and using double opt-in, is critical for avoiding SURBL listings. Regularly cleaning your email list can significantly reduce the risk of hitting spam traps.
Email marketer from Postmark shares that high engagement rates (opens, clicks) signal to ISPs that your emails are wanted, improving deliverability. Conversely, low engagement or high complaint rates can negatively impact your reputation and increase the risk of SURBL listings.
Email marketer from Reddit explains that if you find yourself on a SURBL, investigate the cause immediately. Check for compromised accounts or poor list hygiene practices. Contact SURBL for delisting, providing evidence of corrective actions.
Email marketer from Mailjet shares that being listed on a blocklist (like SURBL) can significantly harm email deliverability by causing emails to be marked as spam or blocked altogether, damaging sender reputation.
Email marketer from GlockApps explains that monitoring your email deliverability using tools that check for blocklist listings (including SURBL) helps you identify and address issues promptly, minimizing the impact on your sender reputation.
Email marketer from Email Geeks suggests cleansing lists to remove typo traps if COI/DOI is not used. Many senders who took this advice removed hundreds of typo traps.
What the experts say4Expert opinions
Expert from Spam Resource explains that domain reputation directly influences deliverability. A poor domain reputation, potentially caused by SURBL listings, leads to more emails being filtered as spam or blocked.
Expert from Email Geeks recommends confirmed opt-in (COI) or double opt-in (DOI) for small senders due to SURBL.
Expert from Word to the Wise explains that maintaining list quality is vital. Removing old, inactive, and invalid email addresses prevents sending to spam traps, which can trigger SURBL listings.
Expert from Email Geeks explains that a new spate of domain listings based on trap hits from single opt-in ESP customers may be causing spam folder delivery at a large mailbox provider.
What the documentation says5Technical articles
Documentation from URIBL explains that they list domains based on their appearance in unsolicited bulk email (UBE). They focus on identifying patterns of spam activity, and listings indicate a high probability of spam origin.
Documentation from Spamhaus explains that they use a variety of blocklists, including some that incorporate SURBL data, to block spam and improve email deliverability for legitimate senders. They actively track and list domains found in spam emails.
Documentation from SURBL.org explains that SURBL is a list of websites that have appeared in unsolicited messages. Its purpose is to help email administrators and anti-spam systems identify and filter spam.
Documentation from Proofpoint explains that URL reputation services, similar to SURBL, are used to identify malicious URLs in emails. They can block emails containing URLs known to be associated with spam or phishing, thus impacting deliverability.
Documentation from Cisco Talos explains that sender reputation is a crucial factor in email deliverability. Negative reputation, often resulting from spam complaints or blocklist listings like SURBL, can lead to emails being blocked or sent to the spam folder.