How do I regain admin access to Google Postmaster Tools if the previous manager left?
Summary
What email marketers say11Marketer opinions
Marketer from Email Geeks shares to delete the existing GPT access via the Search Console for the account, then set it up again on a fresh Google Account which will require the DNS access. Once you have that access, you can grant your team members view access as needed.
Email marketer from Mailtrap Blog shares that if the previous admin is unavailable, your best bet is to re-verify the domain by adding a new TXT record in your DNS settings. This will grant you admin access. Then, remove any previous TXT records to avoid confusion.
Marketer from Email Geeks explains that gaining owner level account requires deploying the TXT or CNAME record Google provides. Any domain can have any number of owner level accounts, so you will probably want to remove the domain from your dashboard and re-add it and collect the DNS record.
Email marketer from Email Marketing Tips Blog recommends generating a new DNS TXT record in Google Postmaster Tools and adding it to your domain. Verify the domain in Postmaster Tools to re-establish your access and ownership of the domain.
Email marketer from EmailOnAcid blog advises on accessing the domain registrar account to update DNS records. If the previous admin's credentials aren't available, contacting the domain registrar's support and providing proof of ownership of the domain might allow you to regain control of the DNS settings.
Email marketer from Quora advises to create a new Google account, set up GPT with the new account, and verify the new account as the admin. If successful, remove the old account. This is the safest approach to have full control.
Email marketer from EmailGeekForum says to generate a new TXT record through Google Postmaster Tools and add it to your domain's DNS records. After doing so, verify the domain within Postmaster Tools. The old record can then be safely removed from the DNS settings.
Email marketer from Email Deliverability Blog says, the primary method is domain verification via DNS records. The DNS record must be added to the account to verify access.
Email marketer from Reddit user suggests to contact Google Support directly, explaining the situation. While not guaranteed, they might be able to assist in transferring ownership if you can prove you own the domain.
Email marketer from Digital Marketing Forum suggests trying to claim the domain through Google Search Console first. If you can verify ownership through Search Console, you might then be able to associate that verified domain with Google Postmaster Tools.
Email marketer from StackExchange user responds to check if you have access to the Google Search Console for the domain. If so, you might be able to manage the Postmaster Tools association from there. You might be able to associate your account through the Search Console.
What the experts say4Expert opinions
Expert from Spam Resource explains that regaining access to Google Postmaster Tools typically requires proving ownership of the domain through DNS verification. If the previous manager configured it, you'll need to update the DNS TXT record with one you control.
Expert from Email Geeks says to just set it up again with a new DNS text record, then you become the admin, there is no limit on text record setups.
Expert from Email Geeks explains CNAME means there is one TXT record at that hostname. TXT records at the base domain are often full of cruft and are too big for UDP packets. Moving what you can to CNAME makes DNS tidier.
Expert from Email Geeks shares to just set yourself up and then remove the old TXT authorization record.
What the documentation says5Technical articles
Documentation from Google Support explains that to verify domain ownership, add a TXT record to your domain's DNS records. This proves you own the domain. If the previous manager set this up, you'll need access to your domain's DNS settings to add a new TXT record.
Documentation from MXToolbox shares information about how to manage your DNS record. It is imperative to be able to access and manage your DNS records for email marketing so that Google can verify you are not spam.
Documentation from Google Developers explains the process involves proving domain ownership via DNS records (TXT or CNAME). If the initial setup was done by someone who has left, you will need to repeat the setup process to gain control.
Documentation from Google Workspace Admin Help provides instructions on verifying your domain using a TXT record. It highlights the importance of keeping your DNS records updated and secure, and provides steps for updating those records when old staff leave the company.
Documentation from RFC outlines the specifications for TXT records in DNS. This document explains the structure and usage of TXT records, useful for troubleshooting and understanding how verification mechanisms operate.