How do I address Cloudmark regarding content filtering issues?

Email marketer from Stack Overflow user explains to contact Cloudmark support directly with details of the filtering issue, including the affected email content and headers. Further explaining it may be a good idea to check sender reputation and authentication (SPF, DKIM, DMARC) to improve your filtering rates and prevent the need to manually contact them. This is so your message isn't flagged as spam in the first place

Email marketer from Email Provider Forum recommends to check your sending practices against industry best practices to reduce false positives. Ensure you have proper authentication (SPF, DKIM, DMARC), maintain a good sender reputation, and avoid spam trigger words in your email content. Then, reach out to support to resolve this

Email marketer from Reddit explains that monitoring your sender reputation with Cloudmark is crucial. Use tools to track your reputation and proactively address any issues that could lead to content filtering problems. You can contact them via the support channels.

Email marketer from Reddit shares that the best way is through their official support channels. Provide all relevant details, including sender IP, timestamps, and email samples, to help them investigate and resolve the filtering issue.

Email marketer from Stack Overflow recommends sending a test email to an account protected by Cloudmark, checking the headers for clues if it gets filtered, and contacting Cloudmark support with these findings. Suggests reviewing sender reputation and authentication settings prior to sending the test.

Marketer from Email Geeks explains that for content issues with Cloudmark, you can still submit tickets via <https://www.cloudmark.com/en/support>, which is the same process as it has been for years, and that CAT should not be used to submit requests.

Expert from Spam Resource explains that the best way to address Cloudmark regarding content filtering issues is through proper sender authentication (SPF, DKIM, DMARC) and maintaining a clean sending reputation. Before contacting support, ensure your email practices align with industry standards to minimize false positives.

Documentation from Proofpoint describes that Cloudmark offers content analysis, anti-spam, and anti-phishing technologies. Their platform analyzes email content to identify and block malicious messages. If you believe their filters incorrectly classified your email, you can submit it for review via their support channels.

Documentation from Cloudmark Knowledge Base explains that to report a false positive, users can submit a sample of the incorrectly classified email to Cloudmark for analysis using the Cloudmark Content Analysis Tool (CAT) or via direct submission through their website.

Documentation from Cloudmark Support mentions that the Cloudmark Content Analysis Tool (CAT) is designed for customers to test and analyze email content. It is used to check why certain emails are being flagged. However, you can submit content concerns through their standard support channels if you're not a direct customer.