How can I get assistance with Comcast delisting issues?
Summary
What email marketers say10Marketer opinions
Email marketer from Mailjet explains that IP warming is the process of gradually increasing the volume of emails sent from a new IP address to build a positive reputation with ISPs like Comcast. This helps ensure that emails are delivered to the inbox rather than being marked as spam.
Email marketer from EmailGeek recommends filling out the Comcast support form and contacting their support team directly for delisting assistance.
Email marketer from Validity recommends regularly auditing your email list to remove inactive or unengaged subscribers, as Comcast is sensitive to sending to stale addresses. High engagement rates improve deliverability.
Email marketer from Litmus suggests segmenting your Comcast subscribers and sending them a dedicated campaign to test deliverability. Monitor engagement metrics to identify any issues specific to Comcast.
Marketer from Email Geeks offers to help Michael Mann with Comcast delisting issues by asking for the IPs to be sent via DM and offers Nandini Rathi to help as well.
Email marketer from GlockApps recommends using their email testing tool to diagnose deliverability issues with Comcast and other providers. The tool provides insights into spam folder placement and authentication issues.
Email marketer from Email on Acid advises warming up new IP addresses before sending to Comcast to establish a positive sending reputation. Gradual increases in volume are key.
Email marketer from StackExchange emphasizes the importance of maintaining a clean IP reputation and adhering to email best practices. They advise monitoring bounce rates and feedback loops, and keeping authentication records (SPF, DKIM, DMARC) up to date.
Email marketer from Reddit suggests checking your IP and domain reputation using tools like Sender Score and ensuring you are not on any blacklists before contacting Comcast. They also advise having clear documentation of your sending practices.
Email marketer from ReturnPath suggests that leveraging feedback loops (FBLs) is crucial for identifying and addressing spam complaints from Comcast users. Implement FBLs to monitor and remove problematic subscribers.
What the experts say2Expert opinions
Expert from Word to the Wise explains the importance of understanding the specific reason for the blocklisting. Analyzing bounce messages and contacting Comcast support for details will help identify the issue and take appropriate corrective actions before requesting delisting.
Expert from Spam Resource emphasizes the importance of proactive reputation management. They suggest closely monitoring blocklist status and working to quickly resolve any listings before contacting Comcast for delisting. This demonstrates a commitment to responsible sending practices.
What the documentation says5Technical articles
Documentation from Comcast Support explains that you can report email delivery issues by filling out their online form, providing details about the issue, and submitting it for review.
Documentation from RFC-Editor provides that the Sender Policy Framework (SPF) is an email authentication method designed to prevent spammers from forging the 'From' address in emails. It allows domain owners to specify which mail servers are authorized to send email on behalf of their domain.
Documentation from MXToolbox explains that they offer tools to check your domain and IP reputation, diagnose DNS issues, and monitor blacklist status, which can help identify the cause of Comcast delivery problems.
Documentation from Google Postmaster Tools explains that whilst not directly Comcast related it will provide domain and IP reputation details which helps ensure proper sending practices are being followed
Documentation from Spamhaus shares that before contacting Comcast, check your IP address against public blacklists (like Spamhaus) to ensure you aren't listed. Delist yourself if necessary.