Why is my SPF record showing as neutral?

Summary

An SPF record showing as neutral indicates that the sending domain isn't explicitly permitting or denying the sending IP address. Contributing factors include incorrect SPF record syntax, missing 'v=spf1' tag, the sending server's IP not being listed, DNS propagation delays, or exceeding DNS lookup limits. Verifying the record's publication for the correct return-path domain and using a 'hard fail' (-all) are crucial for robust protection. A neutral value (?all) is not recommended. DNS caching can also temporarily display outdated information.

Key findings

  • Syntax Errors: Incorrect syntax, including a missing 'v=spf1' tag, in the SPF record leads to a neutral result.
  • Missing IPs: The sending server's IP address not being authorized in the SPF record is a common cause.
  • DNS Propagation: Recent updates to the SPF record might not have propagated, resulting in outdated information.
  • Incorrect Return Path: The SPF record might not be published for the envelope from/return-path domain.
  • Neutral Value Misuse: Using ?all creates an SPF none condition, which is not recommended.
  • DNS Lookup Limit: Exceeding the DNS lookup limit due to multiple includes can lead to a neutral result.
  • DNS Caching: DNS Caching may temporarily show outdated SPF records.

Key considerations

  • Record Syntax: Review and correct any syntax errors, especially ensuring the presence of the 'v=spf1' tag.
  • Authorized IPs: Include all sending server IP addresses in the SPF record.
  • DNS Propagation Time: Allow sufficient time for DNS changes to propagate after updating the record.
  • Envelope From Domain: Ensure the SPF record is published for the correct return-path domain.
  • SPF Hard Fail: Implement a 'hard fail' (-all) in the SPF record for robust protection.
  • Limit DNS Lookups: Stay within the DNS lookup limit when configuring your SPF record. Consider flattening to avoid exceeding the limit.
  • Check Authentication-Results: Check the authentication-results section in email headers to confirm which domain is being checked.

What email marketers say
12Marketer opinions

An SPF record showing as neutral indicates that the sending domain isn't explicitly permitting or denying the sending IP address. This can stem from several reasons, including an incorrect SPF record syntax, missing 'v=spf1' tag, the sending server's IP not being listed in the SPF record, DNS propagation delays after updates, or exceeding DNS lookup limits. It's also crucial to verify the record is published for the correct return-path domain and to use a 'hard fail' (-all) for better protection. Furthermore, using a Neutral value (?all) is not recommended.

Key opinions

  • Syntax Errors: Incorrect syntax in the SPF record can cause a neutral result.
  • Missing IPs: The sending server's IP address not being authorized in the SPF record leads to a neutral outcome.
  • DNS Propagation: Recent updates to the SPF record might not have propagated across the DNS system yet.
  • Incorrect Return Path: The SPF record might not be published for the envelope from/return-path domain.
  • Neutral Value Misuse: Using ?all in the SPF record might create an SPF none condition, which is not recommended.

Key considerations

  • Record Syntax: Verify and correct any syntax errors in your SPF record.
  • Authorized IPs: Ensure all sending server IP addresses are included in the SPF record.
  • DNS Propagation Time: Allow sufficient time for DNS changes to propagate after updating your SPF record.
  • Envelope From Domain: Check that the SPF record is published for the correct return-path domain.
  • SPF Hard Fail: Use a 'hard fail' (-all) in your SPF record for better protection.
  • DNS Lookups Limit: Avoid going over the DNS lookups limit of 10
Marketer view

Email marketer from EasyDMARC explains that an SPF record showing neutral can be because the sending server's IP address isn't listed in the SPF record, or the SPF record contains errors. A missing 'v=spf1' tag can also cause issues.

December 2021 - EasyDMARC
Marketer view

Email marketer from Stack Overflow explains SPF Neutral is when there is a valid SPF record but it does not explicitly Pass or Fail for the sending IP. An SPF record may exist, but it doesn't have an opinion about the current IP. The record could be misconfigured or purposefully setup to be neutral. Where as SPF None means that there is no SPF record found at all.

November 2021 - Stack Overflow
Marketer view

Email marketer from DMARC Analyzer explains if you're getting a 'neutral' SPF result when testing your domain, this means that either the IP address isn't listed as authorized in your SPF record, or there's a configuration error somewhere in your syntax.

July 2023 - DMARC Analyzer
Marketer view

Marketer from Email Geeks explains to look in the `authentication-results` section of an email's headers, it will tell you the domain that it actually checked for SPF. That's the return-path domain.

June 2023 - Email Geeks
Marketer view

Email marketer from MXToolbox shares that a common reason for a neutral SPF is that the sending server's IP address is not authorized in the SPF record. Review the record and make sure it includes the necessary IP addresses or domains that send email on your behalf.

March 2025 - MXToolbox
Marketer view

Email marketer from Mailhardener Blog shares that a 'neutral' result can occur for a few reasons: either no SPF record is published, the published SPF record is syntactically invalid, or the SPF record explicitly returns 'neutral'.

June 2022 - Mailhardener Blog
Marketer view

Email marketer from Reddit explains that if SPF is neutral, check the SPF record itself for syntax errors, ensure the sending IP is included, and verify that the DNS propagation has completed after making changes.

September 2021 - Reddit
Marketer view

Email marketer from EmailQuestions.com explains that if SPF is evaluating as Neutral then the record is most likely missing an IP or server. Check with your service provider to ensure that all IPs or servers that may send as you, are configured within the SPF record. It is also best practice to use a Hard Fail, which is '-all'.

September 2022 - EmailQuestions.com
Marketer view

Marketer from Email Geeks explains that you still need an "all statement" at the end of an SPF record and generally "~all" (softfail) is recommended.

July 2022 - Email Geeks
Marketer view

Marketer from Email Geeks shares if you just updated it a few minutes ago then, yeah, needs to cycle thru.

June 2022 - Email Geeks
Marketer view

Marketer from Email Geeks shares to check that the SPF record is actually published for the envelope from/return-path domain, i.e. the SPF domain (as the visible from domain may be different).

December 2021 - Email Geeks
Marketer view

Email marketer from Email Marketing Forum shares ensure that your SPF record includes all IP addresses that send email on behalf of your domain. If you use multiple email service providers or servers, list all their IPs in the record.

March 2025 - Email Marketing Forum

What the experts say
4Expert opinions

An SPF record might show as neutral for several reasons, including a missing 'v=' tag in the record itself, DNS caching issues at the receiving end, not using a 'hard fail' (-all), and exceeding the DNS lookup limit, particularly when using multiple third-party senders.

Key opinions

  • Missing 'v=' Tag: The 'v=' tag is a crucial part of the SPF record. Its absence can cause issues.
  • DNS Caching: DNS caching at the receiving side can sometimes display old information even after updates.
  • Not Hard Fail: Using a 'soft fail' or neutral setting instead of a 'hard fail' in the SPF record can weaken its effectiveness.
  • DNS Lookup Limit: Exceeding the DNS lookup limit due to multiple 'include:' mechanisms can result in a neutral outcome.

Key considerations

  • Include 'v=' Tag: Ensure the SPF record includes the 'v=' tag with the correct syntax.
  • DNS Propagation: Allow sufficient time for DNS changes to propagate and clear any cached information.
  • Implement Hard Fail: Implement a 'hard fail' (-all) in your SPF record for better protection against unauthorized sending.
  • Flatten SPF Record: To avoid exceeding the DNS lookup limit, flatten your SPF record by replacing 'include:' mechanisms with direct IP addresses.
Expert view

Expert from Email Geeks explains the v= is missing from the SPF record. The correct format should be "v=spf1 ip4:66.96.128.0/18 ~all"

August 2021 - Email Geeks
Expert view

Expert from Email Geeks shares it could be cached at the receiving side and visually the record looks good now though.

October 2023 - Email Geeks
Expert view

Expert from Word to the Wise explains that SPF is only one factor to review when determining if a email is authentic and if the SPF record doesn't have an opinion, it is usually better to assume something is wrong so you can start investigating. SPF should ideally be a "hard fail" (-all) instead of a "soft fail" (~all) or neutral (?all) for better protection.

August 2024 - Word to the Wise
Expert view

Expert from Word to the Wise explains a common mistake is the DNS limit of SPF records, especially when using multiple third-party senders. Each 'include:' mechanism counts as a DNS lookup, and exceeding 10 can cause the SPF to return neutral or an error. Make sure to flatten your SPF record to avoid this.

April 2021 - Word to the Wise

What the documentation says
4Technical articles

An SPF record showing as neutral signifies that the domain owner has not explicitly authorized the sending IP address. This outcome can arise from configuration issues, an intentional decision not to employ SPF, incorrect syntax, or exceeding the DNS lookup limit due to too many 'include:' statements.

Key findings

  • No Assertion: A neutral result means the domain doesn't assert whether the IP is authorized.
  • Configuration Problem: Indicates a problem with the SPF record configuration.
  • Syntax Error: Incorrect syntax can lead to a neutral result.
  • DNS Lookups: Exceeding the DNS lookup limit can trigger a neutral response.

Key considerations

  • Review Configuration: Examine the SPF record for configuration errors.
  • Verify Syntax: Ensure the SPF record syntax is correct.
  • Limit DNS Lookups: Consider the number of DNS lookups when configuring your SPF record and stay within the limit.
Technical article

Documentation from Google Workspace Admin Help explains that an SPF result of Neutral means that the domain owner hasn't stated whether the IP address is authorized to send email on their behalf. This could indicate a problem with the SPF record configuration, or it could mean the domain intentionally doesn't use SPF.

September 2021 - Google Workspace Admin Help
Technical article

Documentation from Cloudflare explains that consider the number of DNS lookups when configuring your SPF record. Each 'include:' statement counts as a lookup, and exceeding the limit of 10 lookups can cause the SPF check to return 'neutral' or 'permerror'.

July 2021 - Cloudflare
Technical article

Documentation from Microsoft Learn shares that you should verify the SPF record syntax to ensure it's correct. Incorrect syntax can lead to the SPF check failing or returning an unexpected result like neutral.

April 2024 - Microsoft Learn
Technical article

Documentation from RFC 7208 explains that the 'neutral' result means the domain makes no assertion about whether the IP is authorized. This is distinct from 'pass' or 'fail', and should be treated cautiously.

March 2022 - RFC 7208