Why is GPT V2 not displaying my list of domains and how can I fix it?

10 Marketer opinions 4 Expert opinions 5 Technical articles 5 Resources

Summary

Domains not displaying in Google Postmaster Tools V2 can be caused by a multitude of issues, ranging from simple browser problems to complex DNS configuration errors and reputation concerns. Some users may not experience any issues, but others may encounter problems related to having a large number of domains, browser compatibility, incorrect API settings, DNS propagation delays, domain verification, account limits, email volume, or poor sending practices. Solutions include clearing browser data, manually adjusting the URL, re-verifying domain ownership, waiting for DNS propagation, ensuring correct API setup, using a Google Workspace Domain, monitoring domain reputation, improving list hygiene, increasing email volume, and consulting Google Support when needed.

Key findings

Working Domains: GPT V2 is functioning correctly for some users with multiple domains.
Large Domain Counts: A high number of domains can sometimes cause display issues in GPT V2.
Manual URL Fix: Manually adding the subdomain to the URL can be a temporary workaround.
Browser Issues: Browser cache, cookies, updates or extensions can interfere with domain display.
API Problems: Incorrect API configuration or permission settings can prevent domains from displaying.
DNS Propagation: DNS propagation delays can prevent newly added domains from appearing immediately.
Domain Verification: An unverified domain can cause issues.
Account Limits: Exceeding the maximum number of domains can prevent new ones from displaying.
Email Volume: Insufficient email volume to Gmail users can prevent data from displaying.
TXT record is not added: Failure to add or incorrect addition of the TXT record

Key considerations

Browser Maintenance: Regularly clear browser cache and cookies or try a different browser.
API Verification: Ensure the Google Postmaster Tools API is correctly enabled and authorized.
DNS Validation: Verify DNS records (SPF, DKIM, DMARC) are configured correctly and propagated.
Waiting Period: Allow sufficient time for DNS propagation and Google's systems to update.
Volume Threshold: Increase email volume to Gmail users to meet minimum reporting requirements.
Limit Management: Check and manage the number of domains in your Google account.
Check the Txt Record: You must add the correct TXT record to your DNS, you can find this in the Google Admin console.
Contact Support: If the issue persists, contact Google Support for further assistance.
Reputation Check: Poor IP and domain reputation and poor list hygiene can prevent data reporting, you need to maintain and look after these aspects.

What email marketers say
10Marketer opinions

Various factors can prevent domains from displaying in Google Postmaster Tools (GPT) V2. Workarounds include manually adding subdomains to the URL, re-verifying domain ownership via DNS TXT records, and addressing browser-related issues such as Chrome updates or extensions. Domain limits, delays on Google's end, and insufficient email volume can also be culprits. Ensuring correct DNS configuration, waiting for propagation, and maintaining good sending practices are crucial. Using tools like MXToolbox to check DNS records and contacting Google Support for persistent issues are also recommended.

Key opinions

Manual URL Fix: Manually adding the subdomain to the URL can temporarily resolve display issues.
Re-verification: Re-verifying domain ownership through DNS TXT records can fix domain listing problems.
Google Delay: Sometimes the domain listing simply needs time to populate, waiting 24-48 hours may resolve the issue.
Account Limits: Exceeding the maximum number of domains in your Google account can prevent new domains from displaying.
Browser Issues: Browser updates (e.g., Chrome) or extensions can interfere with domain display in GPT V2.
Email Volume: Insufficient email volume to Gmail users can prevent domains from appearing in Postmaster Tools.
TXT Record: Confirming you have added the correct TXT record to your DNS records. If using Google Workspace find TXT record information in your admin console.

Key considerations

DNS Configuration: Ensure DNS records (SPF, DKIM, DMARC) are correctly configured and propagated.
Patience: Allow sufficient time for DNS propagation and Google's systems to update.
Volume Threshold: Increase email volume to Gmail users to meet the minimum requirements for data reporting.
Troubleshooting Tools: Use tools like MXToolbox to verify DNS record propagation.
Contact Support: If problems persist, contact Google Support for assistance.
Clear browser: Clear browser cache and cookies.
Verify Domains: Ensure your domain name is a Google Workspace domain, it then must be added to the Google Admin console.

Marketer view

Email marketer from EmailGeeks discusses an issue where the user failed to add the correct TXT record to their DNS configuration, after adding this record the email volume was gathered and the domain started reporting in Google Postmaster Tools

May 2023 - EmailGeeks

Marketer view

Email marketer from Webmaster Forum discusses that newly registered domains or those with low traffic may not immediately display data in Google Postmaster Tools. Google needs to gather sufficient data about the domain's sending practices before providing metrics. Build up email volume and maintain good sending practices.

September 2023 - Webmaster Forum

Marketer view

Email marketer from Quora points out that domain limits can be a factor. If you have reached the maximum number of domains allowed in your Google account, you may not be able to add or see new ones. Check your account limits and remove any unused domains.

July 2022 - Quora

Marketer view

Email marketer from Email Marketing Forum suggests that sometimes the issue is simply a delay on the Google side. They recommend waiting 24-48 hours to see if the domain appears automatically. If not, they advise contacting Google Support.

December 2024 - Email Marketing Forum

Marketer view

Email marketer from Email Geeks shares a workaround for intermittent domain display issues in GPT V2: manually adding the subdomain to the URL.

December 2022 - Email Geeks

Marketer view

Email marketer from Reddit's Digital Marketing Subreddit shares the solution of turning off browser extensions as this resolved the issue

June 2021 - Reddit

Marketer view

Email marketer from StackExchange answers that Google Postmaster Tools does not display data for all domains. Domains must send a significant volume of email to Gmail users to be eligible for data reporting in Google Postmaster Tools. Insufficient email volume is a common reason for a domain not appearing.

September 2021 - StackExchange

Marketer view

Email marketer from Reddit shares that they have experienced similar issues and found that the problem was related to the domain verification process within Google Postmaster Tools. Re-verifying the domain ownership (using TXT records in DNS) resolved the issue.

July 2022 - Reddit

Marketer view

Email marketer from EmailDrips advises to use tools such as MXToolbox to check if your DNS records have propagated correctly before trying to onboard Google Postmaster Tools.

February 2023 - EmailDrips

Marketer view

Email marketer from LinkedIn had an issue where a recent update to Google Chrome was preventing the list of domains from loading correctly in GPT V2. After reverting to a previous version of Chrome the issue was resolved.

November 2023 - LinkedIn

What the experts say
4Expert opinions

Several factors can impact whether domains display correctly in Google Postmaster Tools V2. While some users experience no issues, others find that having a large number of domains can cause problems, with a manual URL change acting as a temporary fix. Poor IP and domain reputation, along with inadequate list hygiene, are also cited as potential causes, emphasizing the importance of monitoring reputation, improving sending practices, and cleaning up email lists.

Key opinions

Working Domains: GPT V2 functions correctly for some users with multiple domains.
Large Domain Counts: A high number of domains can cause issues in GPT V2.
Manual URL Fix: Manually changing the domain in the browser URL can be a temporary workaround.
Reputation Matters: Poor IP and domain reputation can limit visibility in Postmaster Tools.
List Hygiene: Poor list hygiene and sending practices can negatively impact Postmaster Tools data.

Key considerations

Domain Management: Be mindful of the number of domains managed within Google Postmaster Tools.
Reputation Monitoring: Actively monitor IP and domain reputation and address any negative signals.
List Maintenance: Regularly clean and maintain your email lists to improve deliverability.
Sending Practices: Adhere to best practices for email sending to avoid deliverability problems.

Expert view

Expert from Email Geeks mentions that GPT V2 is working fine for both their domains and client domains.

October 2024 - Email Geeks

Expert view

Expert from Email Geeks explains that the GPT V2 issue seems to occur when you have a large number of domains in your account. They suggests manually changing the domain in the browser URL as a workaround.

May 2023 - Email Geeks

Expert view

Expert from Word to the Wise suggests that poor list hygiene and sending practices can lead to deliverability problems, potentially impacting the data available in Google Postmaster Tools. Cleaning up your list, removing invalid or inactive addresses, and improving engagement rates can help address these issues.

December 2023 - Word to the Wise

Expert view

Expert from Spam Resource explains that poor IP and domain reputation scores can limit your visibility within Google Postmaster Tools. They recommend actively monitoring reputation and addressing negative signals to ensure proper domain display and data reporting.

July 2022 - Spam Resource

What the documentation says
5Technical articles

According to official documentation, problems with domains not displaying in Google Postmaster Tools (GPT) V2 can stem from various sources. These include browser compatibility and caching issues, incorrect API configuration or permissions, DNS propagation delays, not using a Google Workspace Domain or not adding the correct TXT records. Clearing browser data, verifying API settings, ensuring proper DNS record configuration and ensuring you are using a Google Workspace domain are potential solutions.

Key findings

Browser Issues: Browser compatibility and cached data can interfere with domain display.
API Problems: Incorrect API configuration or permission settings can cause issues.
DNS Propagation: DNS propagation delays can prevent newly added domains from appearing.
Google Workspace: Must use a Google Workspace domain and add the domain to the Admin Console.
TXT Records: You must add the correct TXT record to your DNS

Key considerations

Browser Maintenance: Regularly clear browser cache and cookies or try a different browser.
API Verification: Ensure the Google Postmaster Tools API is correctly enabled and authorized.
DNS Validation: Verify DNS records (SPF, DKIM, DMARC) are configured correctly and fully propagated.
Workspace Requirements: If you use Google Workspace, ensure the domain has been verified.
TXT Record Validation: Find the TXT record information from the Admin Console and add it to DNS correctly.

Technical article

Documentation from DNS Records Guide advises the user to configure their TXT records correctly. If using Google Workspace, find the TXT record information in your admin console. Failing to do so will result in GPT not displaying your domain

December 2022 - DNS Records Guide

Technical article

Documentation from Google Developers discusses how to use the Google Postmaster Tools API to access and manage domain information. It mentions that incorrect API configuration or permission issues can lead to problems displaying the list of domains in the Postmaster Tools interface. Ensure the API is properly enabled and authorized for your account.

July 2023 - Google Developers

Technical article

Documentation from Google Support explains that issues displaying domains in Google Postmaster Tools (GPT) can sometimes be related to browser compatibility or caching issues. They recommend clearing your browser's cache and cookies or trying a different browser to resolve the problem.

December 2023 - Google Support

Technical article

Documentation from Google Workspace Admin Guide informs that the only way to use Google Postmaster tools is to ensure your domain name is a Google Workspace domain, it then must be added to the Google Admin console. You may also need to update DNS records

February 2025 - Google Workspace Admin Guide

Technical article

Documentation from Stack Overflow highlights that problems with domain listing in Google Postmaster Tools can arise from DNS propagation delays after adding a new domain. It suggests ensuring that DNS records (SPF, DKIM, DMARC) are correctly configured and fully propagated before expecting the domain to appear in the Postmaster Tools interface.

September 2022 - Stack Overflow

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