Why is Apple Mail showing the email address instead of the name and how to fix?

Email marketer from Apple Support Communities recommends deleting the email account from Mail and then re-adding it. This can resolve issues with incorrect settings or cached data that may be causing the problem.

Email marketer from Tenorshare explains a detailed step-by-step guide on how to fix this issue on an iPhone. The solution involves checking your contact information in the Contacts app, verifying the 'My Info' section, and ensuring that your name and email address are correctly associated.

Email marketer from Apple Discussions Community suggests that the issue might arise from having multiple contact entries for the same person with conflicting information. The recommendation is to carefully review the Contacts app, merge duplicate entries, and ensure that the preferred name and email are consistently applied.

Email marketer from Lifewire explains that Apple Mail might display the email address instead of the sender's name due to incorrect settings in the Mail app, a problem with the contact card in the Contacts app, or an issue with how the sender's email is formatted. They suggest checking the 'Show' settings in Mail preferences and ensuring the contact card is correctly populated.

Email marketer from StackExchange suggests trying a Mail rebuild. This can be done from within the mail app and might resolve issues with displaying the incorrect name or contact.

Email marketer from Reddit suggests it may be an issue due to Apple Mail Privacy Protection masking the senders name and email, which causes the contact name to revert to the email address. The suggestion is to disable this feature.

Email marketer from Apple Support Community shares a fix where going into Contacts, selecting the contact showing the issue, clicking 'Edit', and ensuring the 'First name' and 'Last name' fields are correctly populated resolves the problem. They note that even if the fields appear correct, re-entering the names can sometimes fix the issue.

Email marketer from Some Email Forum suggests checking the Card Dav settings. If these are not setup correctly it can cause a number of issues with mail including contacts being displayed incorrectly.

Email marketer from MacRumors Forums discusses how iCloud sync issues can sometimes cause contact information to be displayed incorrectly in Mail. They suggest ensuring that iCloud Contacts are properly synced across all devices and that there are no conflicts or duplicates in the Contacts app.

Email marketer from Reddit suggests navigating to Mail Preferences, then Accounts, selecting the affected email account, and ensuring that the 'Full Name' field is correctly populated. They also recommend checking the 'Email Address' field to ensure it matches the intended sending address.

Expert from Word to the Wise, Laura Atkins, explains that this can be a complicated issue. She indicates that the problem may be related to how Apple Mail handles contact data, especially when contacts are synced from multiple sources or when the email's 'From' header doesn't perfectly match the contact information. She suggests checking the contact details in the address book for inconsistencies and ensuring that the email's 'From' header is correctly formatted, as well as ensuring that the contacts' 'nickname' fields are empty as these can sometimes override.

Expert from Email Geeks shares that if Apple Mail was recently upgraded, check the preferences to see if the display name was reset. Also, check the address book to see if the address was added at some point and a 'name' was created for it. The expert also recommends viewing the raw source of the email by going to view -> message -> raw source and checking the From: address.

Documentation from Apple Support explains how to remove and re-add an account in macOS. It covers how to remove an account from mail and add it back again. Resetting the mail app can often fix issues.

Documentation from Apple Support outlines how to edit existing contact information on iOS and macOS devices. It involves opening the Contacts app, selecting the contact, and modifying the fields such as first name, last name, and email address. It also covers linking multiple contact cards for the same person.

Documentation from Apple explains how users can customize the display order and sorting of contacts on macOS. Adjusting these settings might help resolve how names are presented in Mail by ensuring the correct name format is prioritized.

Documentation from Apple explains that on iOS it might be necessary to manually update contact cards if the issue persists after iCloud sync. Editing a contact and saving changes can force the system to recognize and display the correct name in Mail.

Documentation from Microsoft Support explains how Outlook uses the display name associated with an email account. It also explains how to change the display name settings within Outlook and other settings. Although this is for Outlook, it highlights how important email client account settings are and that the user should check their Apple Mail account settings.