Why does my email header show DKIM and SPF as none, and how do I fix Outlook deliverability issues?

Summary

The recurring 'DKIM=none' and 'SPF=none' status in email headers, leading to Outlook deliverability problems, stems from a multifaceted range of issues, primarily revolving around email authentication. These issues include: incorrect DNS configurations for SPF, DKIM, and DMARC records; SPF record syntax errors; exceeding the SPF DNS lookup limit; the sending server's IP not being authorized in the SPF record; poor sender or IP reputation; IP blacklisting; content being flagged as spam; and Microsoft's internal email processing quirks. Successfully addressing these challenges demands meticulous DNS record verification, adherence to SPF record syntax guidelines, ongoing monitoring and improvement of sender reputation, and vigilant blacklist checks, as well as reverse DNS setup on the sending IPs.

Key findings

  • DNS Misconfiguration: Incorrect DNS configurations for SPF, DKIM, and DMARC are primary causes of authentication failure.
  • SPF Record Issues: SPF failures often result from syntax errors, exceeding DNS lookup limits, or unauthorized IP addresses.
  • Poor Reputation: Poor sender or IP reputation negatively impacts deliverability to Outlook.
  • IP Blacklisting: IP addresses on blacklists are likely to be blocked by Outlook.
  • DMARC Impact: Missing or misconfigured DMARC policies can negatively affect deliverability.
  • Microsoft's Processes: Microsoft's internal email processing might temporarily show 'none' even if authentication passes.
  • Reverse DNS: Correct setup of authentication on the sending domain and reverse DNS on sending IPs is crucial.

Key considerations

  • Verify DNS Records: Thoroughly verify and correct SPF, DKIM, and DMARC records in DNS settings.
  • Optimize SPF: Optimize SPF records to stay within the 10 DNS lookup limit.
  • Monitor Reputation: Regularly monitor sender and IP reputation, and take steps to improve it.
  • Check Blacklists: Check IP addresses against blacklists and request removal if listed.
  • Implement Authentication: Implement and properly configure SPF, DKIM, and DMARC authentication.
  • Avoid Warming Services: Avoid using warming services, as they are not recommended and may not align with deliverability best practices.
  • Setup Reverse DNS: Setup correct reverse DNS on sending IPs to aid in authentication.

What email marketers say
9Marketer opinions

The 'DKIM=none' and 'SPF=none' status in email headers, coupled with Outlook deliverability issues, primarily indicates problems with email authentication setup. Key contributing factors include missing or misconfigured DNS records (SPF, DKIM, DMARC), exceeding SPF DNS lookup limits, IP blacklisting, poor sender reputation, and Microsoft's internal email processing. Addressing these issues requires careful DNS configuration, regular monitoring of sender reputation, and adherence to email deliverability best practices.

Key opinions

  • DNS Configuration: Missing or misconfigured SPF, DKIM, and DMARC records are primary causes for authentication failures.
  • SPF Limits: Exceeding SPF DNS lookup limits can lead to SPF failures.
  • Sender Reputation: Poor sender reputation significantly impacts deliverability to Outlook.
  • IP Blacklisting: IP addresses on blacklists will be blocked by Outlook.
  • DMARC Impact: Failing SPF can impact DMARC even if DKIM is passing, which can cause deliverability issues.
  • Propagation Delay: DNS record changes may take 24-48 hours to propagate, so test after waiting.

Key considerations

  • DNS Verification: Thoroughly verify and correct SPF, DKIM, and DMARC records in DNS settings.
  • Limit SPF Lookups: Optimize SPF records to stay within the 10 DNS lookup limit.
  • Reputation Monitoring: Regularly monitor sender reputation and take steps to improve it (e.g., dedicated IP, consistent sending volume).
  • Blacklist Checks: Check IP addresses against blacklists using tools like MXToolbox and request removal if listed.
  • Authentication: Ensure all outgoing emails are properly authenticated with SPF, DKIM, and DMARC to improve deliverability and sender reputation.
  • Warming Up: Consider warming up new IP addresses gradually to establish a positive sending reputation.
Marketer view

Email marketer from Mailgun Blog shares that to improve deliverability to Outlook, ensure your sending domain is properly authenticated with SPF, DKIM, and DMARC. Additionally, monitor your sender reputation and avoid sending spam-like content.

May 2024 - Mailgun Blog
Marketer view

Email marketer from EmailMarketingForum shares that the DKIM none could be caused by the DNS record not being properly propagated. Wait 24-48 hours after setting it up to confirm.

March 2022 - EmailMarketingForum
Marketer view

Email marketer from Reddit shares that if Outlook is blocking your emails, check if your IP address is on any blacklists. Use a tool like MXToolbox to check your IP against various blacklists, and request removal if you find yourself listed.

December 2022 - Reddit
Marketer view

Email marketer from Gmass explains that to improve email deliverability to outlook, one must ensure the sending domain and IP have a good reputation. This can be achieved by authenticating your email with SPF, DKIM, and DMARC, as well as warming up your IP address.

November 2022 - Gmass
Marketer view

Email marketer from Email on Acid shares that if you're facing deliverability issues with Outlook, it's important to focus on improving your sender reputation. You can do this by using a dedicated IP address, authenticating your email, and monitoring your bounce rates.

January 2024 - Email on Acid
Marketer view

Email marketer from Stackoverflow shares that while a DKIM signature might validate (pass), it does not necessarily mean it's authenticating properly with DMARC if SPF is failing. This can still result in deliverability problems.

April 2022 - Stackoverflow
Marketer view

Marketer from Email Geeks explains that the original authentication results showing "none" might be due to Microsoft's internal processes and also observes that authentication results are passing. Additionally, they advise against using warming services, as they are not recommended and don't align with deliverability best practices.

November 2022 - Email Geeks
Marketer view

Email marketer from SparkPost Blog explains that SPF failures often result from exceeding the DNS lookup limit, using too many 'include:' mechanisms, or not including the sending server's IP in the SPF record. Regularly review and optimize your SPF record to address these issues.

August 2022 - SparkPost Blog
Marketer view

Email marketer from EasyDMARC Blog explains that seeing 'DKIM=none' or 'SPF=none' in email headers often points to missing or misconfigured authentication records in your DNS settings. This can significantly impact deliverability, especially with stricter requirements from email providers like Gmail and Yahoo.

October 2023 - EasyDMARC Blog

What the experts say
4Expert opinions

The appearance of 'DKIM=none' and 'SPF=none' in email headers, which is linked to Outlook deliverability issues, is often attributed to configuration problems related to email authentication protocols. The main factors consist of exceeding DNS lookup limits for SPF, syntax errors in the SPF record, the sending server's IP address not being authorised, and missing or misconfigured DMARC policy. Correct setup of authentication on the sending domain and reverse DNS on sending IPs is crucial.

Key opinions

  • SPF Failures: SPF can fail due to exceeding the DNS lookup limit, incorrect syntax, or unauthorized IP addresses.
  • DMARC Impact: Missing or misconfigured DMARC can negatively affect deliverability by not instructing receiving servers on how to handle failing authentication.
  • Authentication Needed: Correctly configured DKIM, DMARC, and reverse DNS are essential for proper authentication.

Key considerations

  • Configure DKIM and DMARC: Implement DKIM and DMARC to enhance email security and deliverability.
  • Test SPF Records: Ensure SPF records are correctly configured and tested to avoid failures.
  • Implement Reverse DNS: Setup correct reverse DNS on sending IPs to aid in authentication.
Expert view

Expert from Spam Resource explains that SPF failures (showing 'none') can be due to multiple issues, including exceeding the 10 DNS lookup limit, incorrect syntax in the SPF record, or the sending server's IP address not being authorized in the SPF record. Properly configuring and testing the SPF record is crucial.

May 2024 - Spam Resource
Expert view

Expert from Email Geeks suggests configuring DKIM and DMARC and shares links to directions and a testing tool.

February 2025 - Email Geeks
Expert view

Expert from Word to the Wise shares that a missing or misconfigured DMARC policy (related to DKIM/SPF showing none) can negatively impact deliverability, as it instructs receiving mail servers on how to handle emails that fail authentication checks. Implementing a strict DMARC policy can help improve deliverability but requires careful monitoring and adjustment.

June 2021 - Word to the Wise
Expert view

Expert from Spam Resource says you must set up authentication on your sending domain correctly, and have reverse DNS set up on your sending IPs.

August 2023 - Spam Resource

What the documentation says
5Technical articles

The issue of 'DKIM=none' and 'SPF=none' in email headers, leading to Outlook deliverability problems, is commonly attributed to DNS configuration errors and SPF record syntax issues. Incorrect DKIM TXT records, SPF record syntax errors, exceeding the 10 DNS lookup limit for SPF, domain reputation, IP blacklisting, and content being flagged as spam are all contributing factors. Troubleshooting involves ensuring DNS records are correctly configured, validating SPF syntax, and monitoring domain and IP reputation.

Key findings

  • DKIM Configuration: DKIM failures often result from incorrect DNS configuration, especially with TXT records and the proper selector.
  • SPF Configuration: SPF failures are frequently caused by syntax errors or the sending server's IP not being included in the SPF record.
  • Reputation & Blacklisting: Deliverability issues to Outlook can stem from poor domain reputation or IP addresses being blacklisted.
  • SPF Syntax: SPF records must be syntactically correct, avoiding common errors such as incorrect use of mechanisms or incorrect formatting.
  • SPF Limits: SPF syntax errors include exceeding the 10 DNS lookup limit, incorrect use of modifiers, or having multiple SPF records

Key considerations

  • Correct DNS Records: Ensure DKIM and SPF TXT records are correctly published in DNS with the proper syntax and selector.
  • Validate SPF Syntax: Use validation tools to check SPF records for syntax errors and ensure the sending server's IP is authorized.
  • Monitor Reputation: Monitor domain and IP reputation, and address any issues that could lead to blacklisting or spam flagging.
  • Use Postmaster Tools: Use Google Postmaster Tools to help diagnose deliverability issues.
Technical article

Documentation from Microsoft Learn explains that DKIM failures (showing as 'none') often stem from incorrect DNS configuration, particularly related to TXT records. Ensure the DKIM record is published correctly with the proper selector.

February 2025 - Microsoft Learn
Technical article

Documentation from DMARC.org explains that SPF failures leading to a 'none' result in headers usually indicate an issue with the SPF record's syntax or that the sending server's IP address isn't included in the allowed list of sending sources in the SPF record.

April 2021 - DMARC.org
Technical article

Documentation from Google Workspace Admin Help shares that deliverability issues to Outlook can arise if your domain's reputation is poor, your IP is blacklisted, or your email content is flagged as spam. Using Google Postmaster Tools can help diagnose these issues.

September 2022 - Google Workspace Admin Help
Technical article

Documentation from RFC explains that SPF records must be syntactically correct. Common errors include incorrect use of mechanisms like 'a', 'mx', or 'ip4', missing or incorrect CIDR notation, and incorrect formatting of IP addresses. Validation tools can help identify these syntax issues.

November 2024 - RFC
Technical article

Documentation from Postmark Support explains that the main SPF syntax errors include exceeding the 10 DNS lookup limit, incorrect use of modifiers, or having multiple SPF records. They recommend using a tool to check the validity.

June 2024 - Postmark Support

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