Why does Google Postmaster Tools show compliance issues when email authentication is properly set up?
Summary
What email marketers say10Marketer opinions
Email marketer from ReturnPath discusses that maintaining a positive sender reputation is critical. Poor sending practices can negatively impact your sender score, potentially leading Google to flag your emails despite proper authentication. Google Postmaster Tools is one aspect of measuring sender reputation.
Email marketer from Litmus shares that even with proper authentication, spam filters analyze email content. Using spam trigger words, excessive images, or broken links can impact deliverability, and potentially trigger alerts within Postmaster Tools.
Email marketer from Reddit notes that using third-party sending services without proper SPF/DKIM delegation can cause compliance issues. It's crucial to ensure the sending service is correctly authorized in your domain's DNS records.
Email marketer from GlockApps shares that Gmail's spam filters continuously evolve. Emails that previously passed authentication can still be marked as spam if they exhibit certain characteristics (content, links, etc.) that trigger the filters, influencing Postmaster Tools compliance data.
Email marketer from Email Deliverability Blog warns that when using shared IP addresses, the sending behavior of other users on the same IP can impact your deliverability and compliance status. Poor reputation of the shared IP can lead to false positives in Postmaster Tools.
Email marketer from Email Geeks shares a situation where a client, not sending to @gmail.com during warmup, received "Needs work" notifications. The DMARC reports revealed the emails failing authentication were being sent to other domains and then auto-forwarded to Gmail, indicating the dashboard isn't 100% accurate.
Email marketer from StackOverflow suggests that DNS propagation delays after making changes to SPF, DKIM, or DMARC records can temporarily cause compliance issues. He recommends waiting up to 48 hours for DNS changes to fully propagate before reassessing the compliance status.
Email marketer from Mailjet shares that DMARC failures can occur due to legitimate forwarding or misconfigured SPF/DKIM records. They emphasize the importance of regularly monitoring DMARC reports to identify and address these issues to maintain a positive sender reputation.
Email marketer from EmailGeekForum reports that even a minor syntax error in an SPF record can cause authentication failures. Double check for extra spaces, missing quotes, or incorrect delimiters.
Email marketer from Email On Acid explains that inconsistent sending volume and frequency can negatively affect your sender reputation, leading to compliance flags in tools like Postmaster Tools. Maintain a regular sending schedule and avoid sudden spikes in volume.
What the experts say7Expert opinions
Expert from Email Geeks explains that not seeing legitimate traffic inside its memory horizon is going to lead to garbage results and that it is a tool very much still under development.
Expert from Email Geeks explains that failures within the dashboard could be due to actual problems/misconfigurations, intermittent or DNS failures/problems, issues with the dashboard itself, or the dashboard reacting to spoof/phish mail not being sent by the user.
Expert from SpamResource explains that even with correct email authentication, your IP address's reputation can negatively impact Google Postmaster Tools compliance. A poor IP reputation, possibly from previous spam activity or being on blocklists, can lead to deliverability issues and compliance flags.
Expert from SpamResource explains that poor list hygiene can contribute to Google Postmaster Tools showing compliance problems, even if authentication is properly set up. Sending to unengaged or invalid email addresses can hurt your sender reputation and trigger spam filters.
Expert from Word to the Wise explains that ignoring feedback loops and failing to actively monitor Google Postmaster Tools data will hurt your sender reputation. Google uses this information to evaluate your sending practices and can flag your emails even if authentication is correctly set up.
Expert from Email Geeks shares that the compliance dashboard may show false positives and is not perfect. He suggests testing domains and sends with a tool like aboutmy.email to compare results and to not assume total failure.
Expert from Email Geeks explains the difference between passively monitoring all mail over time versus active seeding to check live headers on live campaigns.
What the documentation says4Technical articles
Documentation from Google Postmaster Tools Help explains that discrepancies might arise due to delays in data processing, especially shortly after implementing changes. It advises allowing some time for the dashboard to reflect the updated status accurately.
Documentation from dmarc.org details that a DMARC policy of 'none' only provides reporting without enforcing any specific action on failing emails. This means emails failing authentication are still delivered, but DMARC reports will highlight the issues which could indirectly influence Google's perception of compliance.
Documentation from RFC6376 explains that email forwarding can break SPF authentication, leading to DMARC failures even if the original email was properly authenticated. This happens because the forwarder's server is now the sending server, and it may not be authorized by the original domain's SPF record.
Documentation from Google Postmaster Tools Help indicates that if send volume is low, the data might be insufficient to provide accurate insights, potentially leading to compliance status fluctuations. The tool requires a certain volume of traffic to produce reliable metrics.