Why do invite emails end up in spam even with good domain reputation?
Summary
What email marketers say8Marketer opinions
Email marketer from WebmasterWorld Forum shares to check if the invite system is automatically generating similar content for each email. Spam filters might identify repetitive content patterns as spam, even with a good domain reputation. Try randomizing subject lines and email body content.
Email marketer from Litmus answers that the preheader of the email is important as it can impact open rates and prevent emails from going to spam. A compelling preheader will make the content of the email more relevant to the user.
Email marketer from Reddit explains that a common issue is the lack of engagement with invite emails. If recipients don't interact with them, spam filters learn to treat them as less important. They recommend implementing double opt-in to confirm users' interest before sending invites.
Email marketer from Customer.io shares to check the reputation of IPs and domains. Even if a primary domain has a good reputation, if the sending IP address has been used for spam in the past, emails might be filtered. They suggest using dedicated IP addresses for sending important transactional emails like invites.
Email marketer from GlockApps shares that invite emails with links to new or unknown domains might be flagged as suspicious by spam filters, especially if the domain is very new. Building trust with email providers takes time. It can also be that the URL redirect is suspicious.
Email marketer from Mailjet explains that even with good sender reputation, spam filters might flag invite emails due to the content resembling unsolicited bulk mail, the low engagement rates typical for initial invites, or the lack of prior interaction between sender and recipient.
Email marketer from SendPulse explains that invite emails are often filtered due to content triggers (spammy words), a high volume of similar emails being sent in a short period, or recipients marking the emails as spam, even accidentally. They suggest personalizing the invite emails to avoid looking like generic bulk mail.
Email marketer from NeverBounce explains that sending emails to invalid or inactive email addresses can damage your sender reputation and increase the likelihood of invite emails landing in spam. Regularly cleaning your email list and removing invalid addresses is crucial for maintaining good deliverability.
What the experts say8Expert opinions
Expert from Email Geeks explains that sending emails with the user's email address, especially if their domain publishes DMARC, is misuse and likely to be filtered.
Expert from Email Geeks explains the email address in the From: header should be one that you own, ideally a subdomain of your main domain, and using other people’s email addresses there will cause your mail to be filtered.
Expert from Word to the Wise explains that the *frequency* of sending invite emails can be a factor even with a good domain reputation. Sending a sudden high volume of invites, especially if it's a relatively new practice, can raise red flags with ISPs and spam filters. Gradual ramp-up of sending volume is recommended.
Expert from SpamResource explains that even with a good sending reputation, the *content* of invite emails can trigger spam filters. Using URL shorteners, common spam trigger words, or including images without sufficient text can negatively impact deliverability, even if the sender's domain has a solid reputation. Also, having different URLs in the body of the email than the landing page can trigger spam filters.
Expert from Email Geeks shares to ensure invite emails are correctly authenticated, check for abuse of the invite system for spam, and monitor complaint rates for invite messages.
Expert from Email Geeks shares that using existing users’ email addresses to send the invites could create the issue and is pretty much guaranteed to cause problems.
Expert from SpamResource explains that invite emails can still land in the spam folder despite a good domain reputation if email authentication (SPF, DKIM, DMARC) is not properly configured. Weak or missing authentication makes it easier for spammers to forge emails from your domain, negatively impacting your deliverability.
Expert from Word to the Wise explains that if invite emails are mistakenly identified as part of a list bombing attack (where a large number of emails are sent to addresses at a specific domain), they can be filtered even if the domain reputation is generally good. Monitoring feedback loops and responding to complaints promptly can help mitigate this issue.
What the documentation says5Technical articles
Documentation from RFC explains that a misconfigured SPF record can cause deliverability issues. If the sending server isn't properly authorized in the SPF record, even with a good domain reputation, the emails can be flagged as spam. Ensure the SPF record includes all legitimate sending sources.
Documentation from Google shares that ensuring proper authentication (SPF, DKIM, DMARC) is crucial. Even with a good reputation, missing or incorrectly configured authentication can lead to emails landing in spam. Also, they advise monitoring your sender reputation via Postmaster Tools to identify any sudden drops.
Documentation from SparkPost explains that email volume matters as sudden spikes in email volume, especially from a new domain or IP address, can trigger spam filters. Gradually increasing the sending volume over time helps establish a positive sender reputation.
Documentation from DMARC.org explains that a strict DMARC policy (e.g., p=reject or p=quarantine) can cause deliverability issues if the emails aren't fully compliant with SPF and DKIM. Even a slight misconfiguration can lead to emails being blocked by receiving servers. Monitor DMARC reports to identify and resolve any authentication failures.
Documentation from Microsoft explains that if emails are consistently marked as junk by users, Microsoft's filters will learn to automatically classify similar emails as spam, regardless of domain reputation. Encouraging users to mark invite emails as "not junk" can help improve deliverability over time.