Why did my Google Postmaster Tools spam rate spike unexpectedly?
Summary
What email marketers say10Marketer opinions
Email marketer from HubSpot shares that improving your sender reputation involves consistently sending valuable content, avoiding spam trigger words, maintaining a clean email list, and authenticating your email.
Email marketer from the Email Marketing Forum explains that a forum user sharing a forum user explains that purchased lists will almost always result in spam complaints because recipients haven't opted in.
Email marketer from SendGrid responds that common causes for increased spam complaints include sending irrelevant or unwanted content, using deceptive subject lines, or failing to provide an easy unsubscribe option.
Email marketer from GlockApps shares that proactive deliverability monitoring and testing can identify issues early, helping prevent sudden spikes in spam complaints by identifying the root cause.
Email marketer from Reddit user u/EmailExpert123 answers that spam spikes can occur from sending to stale lists or sudden changes in sending volume. They suggests checking suppression lists and reducing sending volume.
Email marketer from Email On Acid shares that you can improve email deliverability by using a dedicated IP address, warming up your IP address gradually, authenticating your email, monitoring your sender reputation, and segmenting your email list.
Marketer from Email Geeks recommends contacting the ESP support team to check logs for unexpected volume spikes and consult with a deliverability expert.
Email marketer from Neil Patel's blog shares that a sudden spike in spam complaints suggests potential problems with email list hygiene, content relevance, or sending practices and suggests regular list cleaning and segmentation.
Email marketer from Litmus shares that you can prevent spam complaints with appropriate segmentation strategies. Targeted and relevant messages reduce the likelihood of recipients marking emails as spam.
Email marketer from StackExchange answers explains that the content of your emails, including subject lines and body text, can significantly affect spam filtering. Avoid using spammy words or phrases.
What the experts say6Expert opinions
Expert from Email Geeks explains that while Google Postmaster Tools updates daily (9am-12pm Pacific), it runs with a 2-day delay. Also, insufficient volume might prevent complete data display and can affect the visibility of metadata like Feedback-Id headers.
Expert from Email Geeks explains that Google Postmaster Tools data may take up to 4 days to show and the dates are for when Google posted the data. She also suggests considering time zone issues or delayed inbox checks by recipients as potential causes for spam complaints.
Expert from Email Geeks clarifies that ESP reports often show opens, which might be mechanically done and not reflect actual views. Therefore, these reports may not correlate with sudden spam reports.
Expert from Email Geeks advises against over-investigating one-time spam spikes, as the underlying cause might be irrelevant or unidentifiable.
Expert from Word to the Wise responds that if email authentication (SPF, DKIM, DMARC) is misconfigured or incomplete, your email might fail authentication checks, leading to higher spam placement rates, which could trigger a spike reported in Google Postmaster Tools. Ensure these are properly set up.
Expert from Spam Resource explains that poor email list hygiene, including sending to old or unengaged addresses, can cause increased spam complaints and negatively affect your sender reputation which will be reflected in Google Postmaster Tools.
What the documentation says4Technical articles
Documentation from Mailchimp explains that various factors can trigger spam filters, including poor list hygiene, high complaint rates, authentication issues (SPF, DKIM, DMARC), and spammy content. It recommends regularly cleaning your list and authenticating your domain.
Documentation from RFC explains that implementing Sender Policy Framework (SPF) records helps prevent spammers from forging your domain in the 'From' address. This can help reduce spam complaints by verifying the sender's authenticity.
Documentation from Microsoft explains sender best practices, including authenticating your email with SPF, DKIM, and DMARC; monitoring your sender reputation; and providing an easy unsubscribe option. A poor sender reputation can result in emails being classified as spam.
Documentation from Google Support explains that spam complaints can increase due to various reasons, including recipients not recognizing the sender, changes in sending frequency, or content that resembles spam.
Related resources4Resources
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