Why are Gmail emails delayed after migrating to SFMC, and how can I fix it?

Summary

Gmail email delays post-SFMC migration commonly arise from sender reputation and IP warming deficiencies. After a migration, Google may temporarily delay messages to assess sender behavior. A short warm-up period and excessive sending volume, authentication problems, and poor list hygiene can negatively impact sender reputation, leading to delays. Domain reputation, shared IP issues and content should also be considered. Google Postmaster Tools and other testing services should be used to monitor deliverability. Mitigation involves gradual IP warm-up, email validation, proper authentication setup, list segmentation, targeted content, and monitoring Postmaster Tools.

Key findings

  • Recipient Monitoring: Gmail monitors recipient behavior, causing temporary holds; patience is key.
  • IP Warm-up: Insufficient IP warm-up post-migration leads to Gmail mistrust and delays. Gradual warm up is critical to establish trust.
  • Sender Reputation: Low sender reputation due to bounces, spam complaints, and poor engagement causes Gmail to delay emails.
  • List Hygiene: Poor list hygiene (high bounce rates, unengaged subscribers) damages sender reputation and delays email delivery.
  • Authentication: Incorrect or missing SPF, DKIM, and DMARC records cause Gmail to distrust emails, leading to delays and spam filtering.
  • SMTP Deferrals: SMTP deferrals are temporary delivery failures due to spam filters or reputation systems; persistent deferrals suggest underlying issues.
  • Domain Reputation: A low domain reputation affects deliverability.
  • Sending Habits: Changing sending habits trigger delays.
  • Content: Spammy words within emails affect deliverability.
  • Shared IP: Shared IPs may cause deliverability issues.

Key considerations

  • Gradual Warm-up: Implement a gradual IP warm-up strategy, increasing sending volume slowly to build a positive sender reputation.
  • List Maintenance: Regularly clean and segment email lists to remove inactive subscribers and reduce bounce rates.
  • Authentication Setup: Properly configure SPF, DKIM, and DMARC records to authenticate emails and improve deliverability.
  • Continuous Monitoring: Monitor deliverability rates, spam placement, and inbox placement using tools like Litmus Spam Testing and Google Postmaster Tools to identify and address issues proactively.
  • Implement DKIM: Ensure DKIM is correctly implemented to authenticate emails and improve deliverability.
  • Monitor Postmaster Tools: Actively monitor Google Postmaster Tools to identify and address sender reputation and spam issues.
  • Email Validation: Use a validation service to ensure emails being sent are clean.
  • Content: Avoid spammy words and make the content personable.

What email marketers say
10Marketer opinions

After migrating to SFMC, delayed Gmail emails often result from sender reputation issues. Key factors include insufficient IP warm-up, poor list hygiene, authentication problems (SPF, DKIM, DMARC), and shared IP reputation. Solutions involve warming up the IP address, cleaning email lists, proper authentication setup, content optimization, list segmentation, validation services and continuous deliverability monitoring using tools like Google Postmaster Tools.

Key opinions

  • IP Warm-up: Insufficient IP warm-up post-migration leads to Gmail mistrust and delays.
  • Sender Reputation: Low sender reputation due to bounces, spam complaints, and poor engagement causes Gmail to delay emails.
  • List Hygiene: Poor list hygiene (high bounce rates, unengaged subscribers) damages sender reputation and delays email delivery.
  • Authentication: Incorrect or missing SPF, DKIM, and DMARC records cause Gmail to distrust emails, leading to delays and spam filtering.
  • Shared IP: Sending emails from a shared IP can cause email deliverability issues if other users on the IP are blacklisted.
  • Domain Reputation: Improve domain reputation by using the Google Postmaster Tools to check if google trusts emails and is not flagging for spam.
  • Content: Ensure that the emails being sent do not have spammy words and the content is focused on making emails personable with the goal of getting the subscribers to engage.

Key considerations

  • Gradual Warm-up: Implement a gradual IP warm-up strategy, increasing sending volume slowly to build a positive sender reputation.
  • List Maintenance: Regularly clean and segment email lists to remove inactive subscribers and reduce bounce rates.
  • Authentication Setup: Properly configure SPF, DKIM, and DMARC records to authenticate emails and improve deliverability.
  • Continuous Monitoring: Monitor deliverability rates, spam placement, and inbox placement using tools like Litmus Spam Testing and Google Postmaster Tools to identify and address issues proactively.
  • Email Validation: Use a validation service to ensure emails being sent are clean.
Marketer view

Email marketer from ActiveCampaign highlights the importance of the content that is being sent, avoid spammy words and make the emails personable with the goal of trying to get user engagement.

September 2023 - ActiveCampaign
Marketer view

Email marketer from StackOverflow shares the experience of sending emails from a shared IP and suggests it can be a problem as other users on the IP may be blacklisted and affect your deliverability.

January 2023 - StackOverflow
Marketer view

Email marketer from GMass stresses that improving domain reputation is key, recommending to check the sending domain in the Google Postmaster Tools to know if Google trusts emails and is not flagged for spam.

May 2021 - GMass
Marketer view

Email marketer from NeilPatel.com emphasizes the importance of warming up IP addresses to build a positive sender reputation with Gmail. Warming up helps establish credibility and avoids being flagged as spam, reducing email delays. They note this is especially relevant after a migration.

May 2023 - NeilPatel.com
Marketer view

Email marketer from EmailonAcid suggests Email list segmentation can affect deliverability by sending more targeted emails to smaller groups. They can also be filtered out based on levels of engagement to avoid hitting disinterested subscribers.

May 2021 - EmailonAcid
Marketer view

Email marketer from Mailchimp.com explains that poor list hygiene (high bounce rates, unengaged subscribers) can negatively impact sender reputation, leading to email delays. Regularly cleaning email lists by removing inactive or invalid addresses is essential to improve deliverability.

February 2024 - Mailchimp.com
Marketer view

Email marketer from Litmus.com recommends monitoring deliverability rates, spam placement, and inbox placement to identify and address delivery issues. They suggest using tools like Litmus Spam Testing to proactively detect problems before they affect subscribers.

January 2025 - Litmus.com
Marketer view

Email marketer from Reddit shares that setting up SPF, DKIM, and DMARC authentication is crucial for Gmail to trust emails. Incorrect or missing authentication records can lead to delays and spam filtering. They advise verifying these records using online tools.

January 2024 - Reddit
Marketer view

Email marketer from SendGrid.com highlights that a low sender reputation can cause Gmail to delay emails while assessing sender credibility. This reputation is impacted by factors like bounce rates, spam complaints, and engagement. Improving sender reputation by cleaning lists and ensuring relevant content can fix this.

July 2023 - SendGrid.com
Marketer view

Email marketer from TowerData suggests using an Email validation service to help remove fake, misspelled or unengaged subscribers.

January 2023 - TowerData

What the experts say
8Expert opinions

Following an SFMC migration, Gmail delays often indicate reputation or warm-up issues. Gmail may monitor recipient behavior, causing temporary holds. A too-brief warm-up period and excessive sending volume relative to Gmail's acceptance threshold can also lead to delays. Random delivery times might not directly impact engagement. However, Gmail delays often signal underlying reputation problems, and emails ending up in spam also reduce engagement. Inconsistent delivery is expected for a few months post-migration. Mitigation involves gradually increasing sending volume, validating email addresses, encouraging subscribers to safelist the new address, and generally reducing sending speed.

Key opinions

  • Recipient Monitoring: Gmail may hold emails to monitor how recipients interact with them, suggesting patience is required.
  • Insufficient Warm-up: The warm-up period might have been too short, leading to mistrust from Gmail.
  • Sending Volume: Sending volume might be too high for Gmail to accept initially, requiring a reduction.
  • Reputation Problems: Gmail delays often indicate underlying reputation issues.
  • Normal Growing Pains: Inconsistent delivery is common in the initial months after a migration.
  • Changing Sending Habits: Any changes to sending habits trigger delays.
  • New IPs: Starting on new IP addresses can cause reputation problems.

Key considerations

  • Patience: Allow time for Gmail to assess sender behavior.
  • Reduce Sending Volume: Lower sending volume to a level Gmail accepts.
  • Validate Addresses: Ensure email addresses are valid to reduce bounces.
  • Encourage Safelisting: Ask subscribers to add the new email address to their contact/safe list.
  • Ramp Up Gradually: Gradually increase sending volume to build reputation.
Expert view

Expert from Word to the Wise explains if you're starting from a new IP address, you'll likely have reputation issues, which can cause delays. Work on warming up the IP address properly before sending large volumes of mail.

March 2024 - Word to the Wise
Expert view

Expert from Email Geeks agrees with the approach of limiting email volume, ensuring email address validation, and asking subscribers to add the new email address to their contact/safe list.

July 2022 - Email Geeks
Expert view

Expert from Email Geeks explains that if Google is delaying emails, it's generally a sign of a reputation problem. Mail going to the spam folder will also cause a drop in engagement.

February 2024 - Email Geeks
Expert view

Expert from Email Geeks states that random delivery times may not have a causal relationship with engagement rates, overall you need to back off sending too fast.

July 2022 - Email Geeks
Expert view

Expert from Email Geeks expects delivery to be inconsistent for 2-3 months after moving mail around and this could be normal growing pains.

October 2022 - Email Geeks
Expert view

Expert from Spam Resource answers that any time a sender changes their sending habits substantially, some places might delay messages while they see what happens. After migrating to SFMC, gradually ramp up email volume to establish a consistent sending pattern.

May 2024 - Spam Resource
Expert view

Expert from Email Geeks suggests that the warm-up period might have been too short, and the sending volume needs to be reduced to a level that Google will accept. Warmup is about sending slower than the ISP wants to take it.

April 2024 - Email Geeks
Expert view

Expert from Email Geeks explains that if Gmail is holding emails and then releasing them, it's likely monitoring recipient behavior. Staying the course is recommended.

July 2024 - Email Geeks

What the documentation says
4Technical articles

Gmail email delays post-SFMC migration are often tied to sender reputation and IP warming. Google Postmaster Tools can be used to monitor sender reputation, spam rates, and diagnose root causes of delays. Salesforce documentation stresses gradual IP warming for establishing trust with ISPs like Gmail, advising against rapid volume increases. RFC details that SMTP deferrals, triggered by spam filters and reputation systems, are temporary delivery failures which, if persistent, indicate fundamental problems. DKIM authentication ensures email legitimacy and prevents sender address forgery, impacting trust and deliverability.

Key findings

  • Postmaster Tools: Google Postmaster Tools helps monitor sender reputation, spam rates, and diagnose email delay issues.
  • IP Warming Importance: Gradual IP warming during SFMC migration is crucial for building trust with ISPs like Gmail.
  • SMTP Deferrals: SMTP deferrals indicate temporary delivery failures due to spam filters or reputation systems; persistent deferrals suggest underlying issues.
  • DKIM Authentication: DKIM authentication verifies email legitimacy and prevents sender address forgery, impacting trust and deliverability.

Key considerations

  • Monitor Postmaster Tools: Actively monitor Google Postmaster Tools to identify and address sender reputation and spam issues.
  • Phased IP Warming: Implement a phased approach to gradually increase sending volume during SFMC migration.
  • Address Persistent Deferrals: Investigate and resolve root causes of persistent SMTP deferrals.
  • Implement DKIM: Ensure DKIM is correctly implemented to authenticate emails and improve deliverability.
Technical article

Documentation from Salesforce explains that when migrating to SFMC with a new IP, gradual IP warming is critical to establish trust with ISPs like Gmail. Sending too much volume too quickly can trigger delays and spam filtering. The documentation outlines a phased approach to gradually increase sending volume.

March 2025 - Salesforce Help
Technical article

Documentation from Google details that Postmaster Tools provides data on sender reputation, spam rates, and other metrics. Monitoring these metrics can help identify issues causing delays and diagnose the root cause, such as spam complaints or authentication problems.

February 2022 - Google
Technical article

Documentation from RFC details that SMTP deferrals are temporary failures in email delivery. These are often triggered by spam filters and reputation systems on the receiving end. If the deferrals are persistent, there is a fundamental problem.

May 2024 - RFC-5321
Technical article

Documentation from DKIM answers question about using DKIM with email, DKIM allows the receiver to check that an email was indeed sent from the claimed domain and was authorized by the owner of that domain. It is intended to prevent sender address forgery.

February 2023 - DKIM.org