Why am I not receiving emails after filling out a webform?
Summary
What email marketers say9Marketer opinions
Email marketer from EmailOversight explains that a common reason for not receiving emails after filling out a webform is that the email ended up in the spam folder. They suggests checking the spam or junk folder and if found, marking the email as 'not spam' to help future emails arrive in the inbox.
Email marketer from Litmus shares that occasional delays in email delivery can happen due to server load or network congestion. Waiting a bit longer might resolve the issue, as the email may eventually arrive.
Email marketer from Neil Patel shares that incorrect email address submission is a frequent cause. He advises confirming the email address was entered correctly in the webform. A simple typo can prevent delivery.
Email marketer from ActiveCampaign points out that sometimes the issue is with the webform configuration itself. The form may not be properly set up to send confirmation emails, or there may be an error in the form's settings.
Email marketer from SendGrid shares the importance of double opt-in. If a user hasn't confirmed their subscription, they won't receive further emails, preventing automatic email sending.
Email marketer from emailmarketing.org forum explains that some email servers use a technique called 'greylisting,' which temporarily rejects emails from unknown senders. If the sending server retries, the email is accepted. This can cause a delay in receiving the email.
Email marketer from Mailjet indicates that issues with the recipient's email server can prevent email delivery. This can include server downtime, temporary outages, or capacity problems, which can cause delays or failures in email reception.
Email marketer from Reddit suggests that for corporate email addresses, internal security protocols might be blocking the email. He recommends contacting the IT department to check if the email was blocked by their filters or firewalls.
Email marketer from Campaign Monitor explains that spam traps are email addresses used to catch spammers. Landing on a spam trap can seriously damage a sender's reputation and cause emails to be blocked.
What the experts say2Expert opinions
Expert from Spam Resource emphasizes the importance of feedback loops. If recipients mark emails as spam, this feedback is sent back to the sender. High spam complaint rates can damage a sender's reputation and lead to emails being blocked.
Expert from Word to the Wise explains that issues with permission practices can impact deliverability. If the webform doesn't properly obtain consent or if the sender isn't following best practices for list hygiene, emails may be blocked or filtered as spam.
What the documentation says5Technical articles
Documentation from Amazon Web Services explains that some services require verification of email addresses to prevent abuse. If the sender or recipient email address is not verified, emails may not be sent.
Documentation from RFC states that issues with the domain's DNS records (like SPF, DKIM, or DMARC) can cause emails to be flagged as spam or rejected by receiving servers. Incorrect DNS settings can impact email deliverability.
Documentation from Google explains that email filtering rules set up by the recipient can automatically move emails to different folders or delete them. Checking email filters can reveal if the email was diverted.
Documentation from Microsoft explains that the sender's email address or domain might be blocked. This could be happening on the recipient's email server or by a spam filtering service. If a sender is blocked, the email will not reach the inbox.
Documentation from ReturnPath states that a poor sender reputation can lead to emails being filtered as spam or blocked entirely. Factors contributing to sender reputation include complaint rates, spam trap hits, and sending volume.
Related resources2Resources
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