Which Gmail Postmaster Tools dashboard, old or new, should be trusted for spam rate data?

Summary

The overwhelming consensus from email marketers, documentation, and experts is that the new Gmail Postmaster Tools dashboard should be trusted more than the old one for spam rate data. The new dashboard provides more granular insights, detailed overviews of email performance, enhanced features, and reflects the current state of email deliverability and spam rates. Google is deprecating the old dashboard, making the new one the only viable option. Although some marketers found the old dashboard updated faster, the new dashboard's accuracy, improved data processing, alignment with current spam policies, and better insights into email deliverability make it the preferred choice.

Key findings

  • Accuracy: The new dashboard offers a more accurate representation of spam rates due to enhanced features and metrics.
  • Granularity: The new dashboard provides more granular insights and detailed overviews of email performance compared to the old one.
  • Up-to-date Information: The new dashboard contains the most current data on spam rates and deliverability.
  • Deprecation: Google is deprecating the old dashboard.
  • Improved Processing: The new dashboard utilizes updated data processing and reporting mechanisms.
  • Alignment: The new dashboard aligns with current spam policies and email authentication algorithms.

Key considerations

  • Monitoring Both (Historically): Some marketers recommend keeping an eye on the old dashboard for quick updates, but relying on the new dashboard for more accurate data (this may no longer be relevant due to deprecation).
  • Data Differences (Historically): Initially, there were significant differences between the old and new dashboards, but they were becoming more aligned over time (this may no longer be relevant due to deprecation).

What email marketers say
13Marketer opinions

The consensus among email marketers and documentation suggests that the new Gmail Postmaster Tools dashboard should be trusted more than the old one for spam rate data. The new dashboard provides more granular insights, detailed overviews of email performance, enhanced features, and reflects the current state of email deliverability and spam rates. Some marketers still monitor the old dashboard for quick updates, but primarily rely on the new dashboard for accuracy. As the old dashboard is planned for deprecation it is best to use the new one.

Key opinions

  • Accuracy: The new dashboard offers a more accurate representation of spam rates due to enhanced features and metrics.
  • Granularity: The new dashboard provides more granular insights and detailed overviews of email performance compared to the old one.
  • Updates: While the old dashboard might update faster, the new dashboard is considered more reliable for long-term monitoring.
  • Deprecation: Google is deprecating the old dashboard.

Key considerations

  • Monitoring Both: Some marketers recommend keeping an eye on the old dashboard for quick updates, but relying on the new dashboard for more accurate data.
  • Data Differences: Initially, there were significant differences between the old and new dashboards, but they are becoming more aligned over time.
  • Integration: The new dashboard integrates better with current Gmail spam filtering methodologies, making it a more trustworthy source.
Marketer view

Email marketer from Email on Acid suggests that the new dashboard includes enhanced features and metrics, offering a more comprehensive view of spam rates and deliverability performance.

April 2021 - Email on Acid
Marketer view

Marketer from Email Geeks says they have been using the new one but check the old one to compare results.

October 2021 - Email Geeks
Marketer view

Email marketer from SendPulse suggests prioritizing the data from the new dashboard since it offers an improved and more detailed overview of your email performance and spam rates.

February 2022 - SendPulse
Marketer view

Email marketer from StackOverflow shares that the new dashboard offers more detailed information and reflects the current state of email deliverability and spam rates.

December 2021 - StackOverflow
Marketer view

Email marketer from GMass highlights that the new dashboard offers several enhancements, making it a more reliable source for spam rate data compared to the older version.

May 2022 - GMass
Marketer view

Marketer from Email Geeks says that first couple of months it was visible to us it was vastly different than the old version

May 2022 - Email Geeks
Marketer view

Marketer from Email Geeks says they've been going with the new dashboard, but keeps an eye on the old one because it updates faster and can predict where the new one will be in a day or so.

April 2023 - Email Geeks
Marketer view

Marketer from Email Geeks says they are using the new Gmail Postmaster Tools dashboard, suggesting the old one may not be receiving regular maintenance since it sometimes doesn't show data.

September 2024 - Email Geeks
Marketer view

Email marketer from Quora says to lean towards the new dashboard due to its integration with the latest Gmail spam filtering methodologies.

June 2022 - Quora
Marketer view

Email marketer from Mailjet recommends focusing on the new dashboard because it provides more granular insights and metrics for tracking spam rates and deliverability.

November 2021 - Mailjet
Marketer view

Email marketer from Litmus emphasizes that the new Postmaster Tools dashboard provides better insights for diagnosing deliverability issues and monitoring spam complaints.

March 2023 - Litmus
Marketer view

Email marketer from Reddit says that based on personal experience, the new dashboard tends to provide a more accurate representation of current spam rates.

September 2021 - Reddit
Marketer view

Email marketer from an Email Marketing Forum states the new dashboard presents a more refined view of spam metrics, which makes it the preferred choice for monitoring email health.

August 2023 - Email Marketing Forum

What the experts say
2Expert opinions

Experts agree that the new Gmail Postmaster Tools dashboard should be trusted more for spam rate data because it offers up-to-date insights into email health, more granular data, and better insights into email deliverability. The old dashboard will eventually be deprecated, making the new dashboard the more reliable and forward-looking choice.

Key opinions

  • Up-to-date Insights: The new dashboard provides the most current insights into email health.
  • Granular Data: The new dashboard offers more detailed data compared to the old one.
  • Deliverability Insights: The new dashboard gives better insights into email deliverability.
  • Future Deprecation: The old dashboard is slated for deprecation, making the new one the only viable option.

Key considerations

Expert view

Expert from Word to the Wise states the new Postmaster Tools dashboard is the better choice because it provides more granular data and better insights into email deliverability.

July 2023 - Word to the Wise
Expert view

Expert from Spam Resource emphasizes focusing on the new Postmaster Tools dashboard for up-to-date insights into your email health, because Google will eventually deprecate the old one.

November 2023 - Spam Resource

What the documentation says
5Technical articles

Documentation from Google, Microsoft, SparkPost and Postmark consistently recommends using the new Gmail Postmaster Tools dashboard for spam rate data. This is because the old dashboard is being deprecated, and the new dashboard provides more accurate, up-to-date information, better data processing, aligns with current spam policies and has improved email authentication and spam detection algorithms.

Key findings

  • Deprecation: The old Postmaster Tools dashboard is being deprecated.
  • Accuracy: The new dashboard provides more accurate information.
  • Up-to-date: The new dashboard contains the most current data on spam rates and deliverability.
  • Improved Processing: The new dashboard utilizes updated data processing and reporting mechanisms.
  • Alignment: The new dashboard aligns with current spam policies and email authentication algorithms.

Key considerations

Technical article

Documentation from Google Support indicates that the new Postmaster Tools dashboard should be used for the most accurate and up-to-date information on spam rates and email deliverability.

November 2021 - Google Support
Technical article

Documentation from Google Workspace Updates announces the deprecation of the old Postmaster Tools dashboard, which indicates the new dashboard should be trusted.

April 2022 - Google Workspace Updates
Technical article

Documentation from SparkPost indicates that the new Google Postmaster Tools dashboard is generally more reliable due to its updated data processing and reporting mechanisms.

May 2022 - SparkPost
Technical article

Documentation from Microsoft explains that the new dashboard aligns with updated email authentication and spam detection algorithms, making it more accurate.

April 2024 - Microsoft
Technical article

Documentation from Postmark suggests that the new Postmaster Tools dashboard gives a more detailed analysis of deliverability metrics and is updated regularly to align with Google’s current spam policies.

July 2023 - Postmark