What tools can I use to monitor deliverability when sending emails from Microsoft Office or Google Workspace?

Summary

Monitoring email deliverability when sending from Microsoft Office or Google Workspace involves a multi-faceted approach combining platform-specific tools, third-party services, and adherence to best practices. Directly sending marketing emails from these platforms is discouraged due to the risk of account suspension; instead, using SMTP servers like Mailgun or Sendgrid through GoHighLevel (GHL) is recommended. For platform monitoring, Google Postmaster Tools tracks deliverability to Gmail, Microsoft SNDS monitors Outlook.com, Hotmail, and MSN, and Yahoo Sender Hub covers Yahoo users. Maintaining a good sender reputation involves using dedicated IPs, actively monitoring blocklists, and implementing email authentication protocols like SPF, DKIM, and DMARC. Third-party tools like GlockApps test email placement, Litmus ensures proper email rendering, and Mail-Tester.com checks spam scores. Setting up feedback loops (FBLs) with ISPs and analyzing inbox placement rates via seed lists are also crucial. Overall, proactive reputation management, coupled with diligent monitoring and adherence to best practices, is key to ensuring optimal deliverability.

Key findings

  • SMTP for Marketing: Avoid sending marketing emails directly from Microsoft Office or Google Workspace; use SMTP servers instead.
  • Platform Monitoring Tools: Google Postmaster Tools, Microsoft SNDS, and Yahoo Sender Hub are essential for monitoring deliverability to their respective domains.
  • Dedicated IPs & Reputation: Using a dedicated IP address provides more control over sender reputation, which must be actively monitored.
  • Email Authentication (DMARC, SPF, DKIM): Implementing DMARC, SPF, and DKIM is crucial for authenticating emails and preventing spoofing, thereby improving deliverability.
  • Third-Party Testing Tools: Tools like GlockApps, Litmus, and Mail-Tester.com provide insights into email placement, rendering, and spam scores.
  • Feedback Loops: Setting up and monitoring feedback loops (FBLs) allows you to track spam complaints.
  • Inbox Placement Analysis: Analyzing inbox placement rates using seed lists is an effective way to directly measure deliverability performance.
  • Blocklist Monitoring: Regularly checking blocklists helps identify and resolve reputation issues that impact deliverability.

Key considerations

  • Sending Volume: High-volume senders require more robust monitoring tools and stricter adherence to best practices.
  • Reputation Management: Proactive sender reputation management is essential for maintaining consistent deliverability.
  • Authentication Implementation: Properly configuring SPF, DKIM, and DMARC is critical for email authentication and deliverability.
  • List Hygiene: Maintaining a clean and engaged email list is paramount for preventing spam complaints and improving deliverability.
  • Continuous Monitoring: Deliverability requires continuous monitoring due to its dynamic nature and the ever-changing landscape of spam filtering.
  • Compliance: Staying compliant with email marketing best practices and regulations, such as GDPR and CAN-SPAM, is crucial for avoiding penalties and maintaining good deliverability.

What email marketers say
10Marketer opinions

Monitoring email deliverability when sending from platforms like Microsoft Office or Google Workspace involves several key strategies and tools. A primary concern is avoiding direct marketing sends from these platforms to prevent account shutdowns; using SMTP mail servers like Mailgun or Sendgrid through GoHighLevel (GHL) is recommended instead. For monitoring, Google Postmaster Tools is essential for Gmail, while Microsoft SNDS tracks deliverability to Outlook.com, Hotmail, and MSN. Employing dedicated IP addresses and blocklist monitoring helps maintain a clean sender reputation. Tools like GlockApps test email placement, and Litmus ensures emails render correctly, avoiding spam triggers. Further protection involves using a separate domain for marketing emails. Services like Mail-Tester.com check spam scores, and MXToolbox verifies DNS records (SPF, DKIM, DMARC). Setting up feedback loops (FBLs) provides insights into spam complaints. Finally, DMARC implementation authenticates emails, improving deliverability and providing abuse reporting. In summary, a multi-faceted approach is needed, combining technical configuration, monitoring tools, and strategic sending practices.

Key opinions

  • SMTP Servers: Using SMTP servers like Mailgun or Sendgrid is recommended over sending directly from Microsoft Office or Google Workspace for marketing emails.
  • Postmaster Tools: Google Postmaster Tools and Microsoft SNDS are vital for monitoring deliverability to Gmail, Outlook.com, Hotmail, and MSN domains, respectively.
  • Dedicated IPs: A dedicated IP address provides more control over sender reputation, isolating it from other senders.
  • Blocklist Monitoring: Regularly checking blocklists helps identify and resolve reputation issues that impact deliverability.
  • Email Testing: Email testing tools like Litmus ensure proper rendering and prevent spam triggers.
  • Authentication: Implementing SPF, DKIM, and DMARC is crucial for email authentication and improving deliverability.
  • Feedback Loops: Setting up feedback loops with ISPs provides valuable data on spam complaints.
  • Separate Domains: Using a separate domain for marketing emails protects the primary domain's reputation.

Key considerations

  • Volume: High-volume senders should prioritize dedicated IPs and comprehensive monitoring tools.
  • Reputation: Proactive reputation management is essential for maintaining consistent deliverability.
  • Authentication: Properly configuring DNS records (SPF, DKIM, DMARC) is critical for authentication and deliverability.
  • Compliance: Staying compliant with email marketing best practices and regulations is crucial for avoiding spam filters.
  • Testing: Regularly test emails across different clients and devices to ensure proper rendering and avoid deliverability issues.
  • Monitoring: Continuously monitor deliverability metrics and feedback loops to identify and address issues proactively.
Marketer view

Email marketer from Email Geeks warns against sending marketing emails from GHL using Google Workspace or Microsoft, as it may lead to account shutdown. Suggests using an SMTP mail server like Mailgun or Sendgrid for marketing emails out of GHL.

June 2021 - Email Geeks
Marketer view

Email marketer from Litmus Blog suggests using email testing tools to preview how emails render in different email clients and devices, which can indirectly impact deliverability. It ensures that emails are properly formatted and avoid triggering spam filters.

September 2024 - Litmus Blog
Marketer view

Email marketer from GMass Blog advocates using a separate domain for email marketing to protect your primary domain's reputation. This isolates any deliverability issues to the marketing domain, minimizing risks to your core business email.

May 2022 - GMass Blog
Marketer view

Email marketer from Webmaster Forum suggests using tools like MXToolbox to check your domain's DNS records (SPF, DKIM, DMARC). Proper DNS configuration is essential for email authentication and deliverability.

April 2023 - Webmaster Forum
Marketer view

Email marketer from SendPulse Blog suggests setting up feedback loops (FBLs) with major ISPs to receive reports about spam complaints from their users. This helps identify and address deliverability issues proactively.

September 2022 - SendPulse Blog
Marketer view

Email marketer from Neil Patel's Blog recommends using Google Postmaster Tools, especially if sending a high volume of emails to Gmail accounts. Explains Google Postmaster Tools can help you identify deliverability issues.

July 2024 - Neil Patel's Blog
Marketer view

Email marketer from SparkPost Blog recommends using blocklist monitoring tools to check if your sending IP addresses or domains are listed on any DNS blocklists (DNSBLs). Being on a blocklist can severely impact deliverability.

August 2023 - SparkPost Blog
Marketer view

Email marketer from Mailjet Blog shares that using a dedicated IP address, especially for high-volume senders, provides more control over your sender reputation. It allows you to isolate your sending reputation from other senders who share the same IP.

September 2021 - Mailjet Blog
Marketer view

Email marketer from Reddit shares that GlockApps is a tool that tests email placement across multiple ISPs and blocklists. It provides detailed reports to help identify deliverability problems and optimize campaigns.

September 2024 - Reddit
Marketer view

Email marketer from EmailToolTester recommends Mail-Tester.com as a free tool to check the spam score of your emails before sending them. It analyzes various aspects of your email and provides a detailed report on potential deliverability issues.

January 2023 - EmailToolTester

What the experts say
3Expert opinions

When monitoring email deliverability from Microsoft Office or Google Workspace, several key tools and practices emerge. Microsoft offers SNDS, Google provides GPT (likely referring to Google Postmaster Tools), and Yahoo has SenderHub for monitoring. More broadly, tracking sender reputation through blocklist and reputation service checks, and consistently analyzing inbox placement rates across different mailbox providers using seed lists, are also crucial. Proactive management of sender reputation and a focus on inbox placement analysis help identify and address deliverability issues effectively.

Key opinions

  • Platform Tools: Microsoft (SNDS), Google (GPT/Postmaster Tools), and Yahoo (SenderHub) offer tools to monitor deliverability to their respective domains.
  • Reputation Monitoring: Checking IP and domain reputation across blocklists and reputation services is essential.
  • Inbox Placement: Analyzing inbox placement rates using seed lists provides a direct measure of deliverability performance.

Key considerations

  • Proactive Management: Proactive sender reputation management is critical for maintaining good deliverability.
  • Granular Analysis: Analyzing inbox placement requires using seed lists for specific mailbox providers.
  • Constant Monitoring: Deliverability requires constant monitoring due to its changing nature.
Expert view

Expert from Spam Resource (in a 2006 article, but the principles remain relevant) explains that monitoring your sender reputation is crucial. While the article doesn't directly list tools, it suggests consistently checking your IP and domain reputation across various blocklists and reputation services to understand how ISPs view your mail stream. It emphasizes proactive reputation management.

September 2023 - Spam Resource
Expert view

Expert from Email Geeks shares Microsoft has SNDS, Google has GPT, and Yahoo has SenderHub for deliverability monitoring. Notes he's unsure of ESPs that send mail from GWS or o365, except for cold email platforms.

April 2023 - Email Geeks
Expert view

Expert from Word to the Wise, in a 2019 post, emphasizes that inbox placement is a key metric to track. While not explicitly a tool, she highlights that consistently analyzing inbox placement rates across different mailbox providers provides a direct measure of deliverability performance, thereby helping to identify potential issues in your email campaigns. To know where your mail lands, you will need to utilize seed lists for each mailbox provider you are sending to and then review the results.

October 2021 - Word to the Wise

What the documentation says
4Technical articles

Monitoring email deliverability when sending from Microsoft Office or Google Workspace involves leveraging platform-specific tools and implementing email authentication protocols. Google Postmaster Tools provides dashboards for monitoring sender reputation, spam rates, feedback loops, authentication, and encryption when sending to Gmail users. Microsoft's SNDS allows monitoring the health and reputation of sending IPs to Outlook.com, Hotmail, and MSN, offering data on complaint rates and spam trap hits. Yahoo Sender Hub provides insights into email traffic and sender reputation specifically for Yahoo users, including metrics on spam complaints, authentication status, and delivery rates. Implementing DMARC helps prevent email spoofing and phishing, improving deliverability through authentication and abuse reporting.

Key findings

  • Google Postmaster Tools: Offers dashboards for comprehensive deliverability monitoring to Gmail users.
  • Microsoft SNDS: Monitors IP health and reputation for emails sent to Outlook.com, Hotmail, and MSN users.
  • Yahoo Sender Hub: Provides insights and metrics on email traffic to Yahoo users.
  • DMARC: Improves deliverability by authenticating emails and reporting on potential abuse.

Key considerations

  • Platform Specificity: Each platform (Google, Microsoft, Yahoo) requires using its specific tools for accurate deliverability monitoring.
  • Authentication: Implementing email authentication protocols like DMARC is essential for improving deliverability.
  • Comprehensive Approach: A holistic approach involves using platform-specific tools in conjunction with authentication protocols for optimal deliverability monitoring.
Technical article

Documentation from Yahoo explains that Yahoo Sender Hub provides insights into your email traffic and helps you monitor your sender reputation with Yahoo users. It includes metrics like spam complaints, authentication status, and delivery rates to Yahoo inboxes.

April 2022 - Yahoo
Technical article

Documentation from Microsoft explains that the Smart Network Data Services (SNDS) program allows you to monitor the health and reputation of your sending IPs when sending to Outlook.com, Hotmail, and MSN domains. It provides data on complaint rates and spam trap hits.

April 2022 - Microsoft
Technical article

Documentation from DMARC.org explains that Domain-based Message Authentication, Reporting & Conformance (DMARC) is an email authentication protocol that helps prevent email spoofing and phishing attacks. Implementing DMARC can improve deliverability by authenticating your emails and providing reporting on potential abuse.

February 2022 - DMARC.org
Technical article

Documentation from Google explains that Google Postmaster Tools provides dashboards to monitor sender reputation, spam rate, feedback loop, authentication, and encryption. The tool helps diagnose and fix email delivery problems when sending to Gmail users.

February 2025 - Google