What to do if an email with a confidential attachment was sent to a masked SAP address and needs to be recalled?

Email marketer from Google responds that in Gmail, you can use the 'Undo Send' feature to recall an email shortly after sending it. The amount of time you have to recall an email depends on your settings, go to settings and undo send and choose how long you have.

Email marketer from Gmass explains that you should send a follow-up email to the recepient to explain the mistake.

Email marketer from DMARC.org responds to ensure your organization has properly implemented DMARC (Domain-based Message Authentication, Reporting & Conformance) to prevent domain spoofing. This helps protect against unauthorized use of your domain, which could potentially be related to the accidental sending of the email.

Email marketer from TechTarget explains that you may need to find your IT service desk to discover the route of your email and if it's been delivered, as well as to recall the email.

Email marketer from Reddit shares that if the email contained personal data and was sent to the wrong recipient, it might constitute a data breach under GDPR. You may need to report this to the relevant data protection authority, depending on the sensitivity of the information and the potential harm to the individual.

Email marketer from Microsoft explains that to recall an email in Outlook, double-click the message to open it in a new window. Then, go to 'File' > 'Info' > 'Resend or Recall' > 'Recall This Message'. You can either delete unread copies or replace them with a new message.

Email marketer from Reddit suggests contacting the recipient to let them know that the email was sent in error and ask them to disregard it. If possible, explain the situation and apologize for any inconvenience.

Email marketer from StackExchange explains that you may want to consider seeking legal advice to determine the legal implications of the accidental disclosure, especially if the attachment contained sensitive or regulated information.

Email marketer from Email on Acid, shares that examining the email headers can reveal the actual sending domain and any routing information. This might provide clues as to whether the SAP masking functioned correctly and where the email was ultimately directed.

Email marketer from SuperOffice responds to check if your company has existing policies or procedures for handling misdirected confidential information. Follow these guidelines to ensure compliance and maintain data security.

Expert from Email Geeks shares that the best approach is to talk to whoever manages the Outlook setup to see if the mail was delivered and to the SAP admin to understand what happened. They will have the data to prove what occurred.

Expert from Email Geeks responds to suggest contacting SFMC to understand how the email addresses are set up and what happens to mail sent to them.

Expert from Word to the Wise explains that sometimes the best course of action is to simply own up to the mistake, apologize sincerely, and reassure the recipient that measures are being taken to prevent similar incidents in the future.

Expert from Email Geeks explains that if the sender hasn't received a rejection, it was likely delivered. There's no way to remotely delete a message outside of a few enterprise systems. If it vanished, it could be in spam or quarantine or in limbo, though limbo is unlikely if the recipient has been contacted before.

Documentation from Proofpoint explains that if the email bounced, review the bounceback message, particularly focusing on the error codes, to determine the cause of the delivery failure. This could give insight into whether the masking caused the issue.

Documentation from Mandrill explains that you can review Mandrill's logs to see if there is any deliverability information.

Documentation from RFC Editor explains that SMTP (Simple Mail Transfer Protocol) does not natively support a 'recall' or 'delete' command after an email has been successfully transmitted. Once the sending server receives confirmation that the receiving server has accepted the email for delivery, the sender effectively loses control over the message.

Documentation from Salesforce shares that Sender Authentication Package (SAP) involves masking your domain. To understand where the email may have been delivered, you need to investigate your specific SAP setup within SFMC.