What are the best alternative metrics to email open rates for measuring engagement?

Summary

With the decreasing reliability of email open rates, marketers and experts are emphasizing alternative metrics to measure engagement. Click-through rates (CTR) are considered a primary replacement, directly indicating subscriber interaction. Additional key metrics include website traffic from email campaigns, sales attribution (especially for e-commerce), conversion rates (measuring desired actions), email replies, read/skim times, event attendance driven by email invitations, time spent viewing emails, social media shares, forward rates, list growth, and changes in unsubscribe rates. Experts stress the need for a shift towards meaningful engagement, focusing on metrics that demonstrate user interaction and value.

Key findings

  • Click-Through Rate (CTR): A direct indicator of subscriber interaction and a primary replacement for open rates.
  • Website Traffic: Indicates subscriber interest by monitoring traffic generated from email campaigns.
  • Sales Attribution: For e-commerce, it shows the direct financial impact of email marketing efforts.
  • Conversion Rates: Measures the completion of desired actions (e.g., form submissions, purchases).
  • Email Replies: Signifies deeper engagement and content resonance.
  • Read/Skim Times: Provides a nuanced understanding of engagement by measuring how long subscribers actively view emails.
  • Event Attendance: For event promotion, it demonstrates the effectiveness of email invitations.
  • Social Shares: Highlights engaging content that resonates with subscribers.
  • Forward Rates: Indicates that email content is valuable and worth sharing.
  • List Growth: Indicates overall subscriber interest and the value of email content.
  • Unsubscribe Rates: Changes in unsubscribe rates can identify potential content or frequency issues.

Key considerations

  • Contextual Relevance: The most effective metrics depend on your business model, email marketing goals, and content type.
  • Technology Requirements: Advanced metrics may require specialized tools or ESP features.
  • Strategic Shift: Moving beyond open rates requires a strategic focus on meaningful engagement.
  • Holistic Approach: Use a combination of metrics for a comprehensive understanding of engagement.
  • Data Tracking: Requires the capability to track data with platforms and integrations

What email marketers say
13Marketer opinions

With the decline of reliable open rate data, email marketers are increasingly turning to alternative metrics to gauge subscriber engagement. Click-through rates (CTR) are frequently cited as a primary replacement, directly reflecting interaction with email content. Other significant metrics include website traffic driven by email campaigns, sales attributable to email marketing (particularly for e-commerce), conversion rates, and email replies. More advanced strategies involve tracking read/skim times within emails, event attendance driven by email invitations, time spent actively viewing emails, and social media shares originating from email campaigns. Forward rates and changes in unsubscribe rates can also provide valuable insights.

Key opinions

  • Click-Through Rate (CTR): CTR is a primary replacement for open rates, directly reflecting subscriber interaction with email content.
  • Website Traffic: Monitoring website traffic from email campaigns indicates subscriber interest in learning more about your offers.
  • Sales Attribution: For e-commerce, tracking sales directly attributable to email campaigns demonstrates the financial impact of your efforts.
  • Conversion Rates: Monitoring conversion rates (e.g., form submissions, purchases) provides a clearer picture of subscribers completing desired actions.
  • Email Replies: Tracking email replies signifies deeper engagement and resonance with the content.
  • Read/Skim Times: Advanced tools can measure how long subscribers actively view emails, providing a more nuanced understanding of engagement.
  • Event Attendance: For event promotion, tracking attendance from email invitations shows the effectiveness of emails in driving real-world participation.
  • Social Shares: Tracking social media shares highlights engaging content that resonates with subscribers.
  • Forward Rates: Measuring forward rates indicate that an email's content is seen as useful and worth sharing.

Key considerations

  • Context is Key: The most effective metrics will vary depending on your business model, email marketing goals, and the type of content you're sending.
  • Technology Requirements: Some advanced metrics (e.g., read/skim times, time spent viewing) require specialized tools or ESP features.
  • Data Privacy: Ensure compliance with data privacy regulations when tracking engagement metrics beyond open rates.
  • Holistic View: No single metric tells the whole story; use a combination of metrics to gain a comprehensive understanding of engagement.
  • Relevance: Ensure the alternative metric chosen provides real value when measuring engagement that helps improve overall marketing success
Marketer view

Email marketer from Neil Patel's Blog explains that click-through rate (CTR) is a solid alternative to open rates because it directly reflects subscriber interaction with your content. A higher CTR indicates that your audience finds your emails relevant and engaging.

October 2024 - Neil Patel's Blog
Marketer view

Email marketer from Email on Acid shares that monitoring conversion rates from your email campaigns provides a clearer picture of engagement. Tracking how many recipients complete a desired action, such as filling out a form or making a purchase, can be useful.

December 2021 - Email on Acid
Marketer view

Email marketer from Email Geeks shares they are using the ESP formerly known as Pardot. It provides read/skimmed info separately from the usual KPIs like opens and clicks.

March 2022 - Email Geeks
Marketer view

Email marketer from Email Geeks shares that in addition to clicks, they’re paying more attention to other interactions like read and skimmed.

August 2022 - Email Geeks
Marketer view

Email marketer from Mailchimp Resources responds that for e-commerce businesses, tracking sales directly attributable to email campaigns is a valuable metric. It moves beyond simple engagement and shows the direct financial impact of your email efforts.

August 2023 - Mailchimp Resources
Marketer view

Email marketer from Reddit user u/EmailMarketingPro explains that tracking email replies is valuable. A reply indicates a deeper level of engagement and interest than just an open or click. It's a sign that your content resonated with the recipient.

July 2022 - Reddit
Marketer view

Email marketer from Stack Overflow user 'EmailGuru' explains that a forward rate measures how often your emails are forwarded to other people. High forward rates suggest the content is seen as useful and worth sharing.

November 2023 - Stack Overflow
Marketer view

Email marketer from Email Geeks shares that click rate is the next go-to metric to replace open rates. Open rates are still used but as "adding color to the picture" rather than "the whole picture". Also encourages senders to pay attention to web and social media engagements.

May 2021 - Email Geeks
Marketer view

Email marketer from SuperOffice Blog answers that some advanced email tracking tools allow you to measure the time subscribers spend actively viewing your emails. This is another signal of engagement that moves beyond opens.

October 2023 - SuperOffice Blog
Marketer view

Email marketer from Email Geeks explains they've been using the litmus tracking link in emails. The tracking code gives a breakdown of read/skimmed as <2 seconds, 2-8 seconds, or >8 seconds

January 2023 - Email Geeks
Marketer view

Email marketer from ActiveCampaign Blog responds that if you're promoting events, track attendance from email invitations. This shows how effectively your emails are driving real-world participation and engagement.

May 2023 - ActiveCampaign Blog
Marketer view

Email marketer from MarketingProfs shares that tracking social media shares originating from your email campaigns can highlight engaging content. If subscribers are sharing your emails with their networks, it indicates that the content is valuable and resonates with them.

January 2022 - MarketingProfs
Marketer view

Email marketer from HubSpot Blog shares that monitoring website traffic from email campaigns can reveal engagement. Increased traffic to specific pages after an email send suggests that subscribers are interested in learning more about what you offer.

April 2022 - HubSpot Blog

What the experts say
2Expert opinions

Experts agree that replacing email open rates necessitates focusing on engagement metrics that demonstrate user interaction and value. Click-through rates (CTR) are highlighted as a key indicator of content relevance and audience interest. Additionally, tracking user behavior on your website and conversion rates (i.e., recipients taking a desired action) provide insights into the effectiveness of emails in driving tangible results.

Key opinions

  • Click-Through Rate (CTR): CTR is a good indicator of email content relevance and interest to the audience.
  • Conversion Rates: Conversion rates from email campaigns show whether recipients are taking desired actions.
  • Website User Behavior: Tracking user behavior on a website after a user click provides a better picture of if email marketing is leading to real customer behavior

Key considerations

  • Shift in Focus: Moving beyond open rates requires a strategic shift towards metrics that demonstrate meaningful engagement and business impact.
  • Data Tracking: Effectively tracking the metrics requires you have the capabilities to track this data with platforms and integrations.
  • Holistic Analysis: Evaluate these metrics to identify what drives a better user experience
Expert view

Expert from Word to the Wise, Laura Atkins, explains that moving beyond opens requires a shift to more meaningful engagement metrics such as click-through rates on links within the email, conversion rates demonstrating the recipient took a desired action, and tracking user behavior on your website after clicking from the email.

September 2024 - Word to the Wise
Expert view

Expert from Spam Resource explains that Click-through rates (CTR) measure the number of recipients who clicked on one or more links in your email. It is a good indicator of how relevant and interesting your email content is to your audience. Higher CTRs suggest that your audience is engaged with your content and finds it valuable.

May 2024 - Spam Resource

What the documentation says
4Technical articles

Email marketing documentation suggests various alternatives to open rates for measuring engagement. These include analyzing active reading time within emails for a more nuanced understanding, setting up goal completions in Google Analytics to track specific actions taken by users from email campaigns, monitoring list growth to gauge overall subscriber interest, and tracking changes in unsubscribe rates to identify potential content or frequency issues.

Key findings

  • Active Reading Time: Analyzing active reading time within emails provides a more nuanced understanding of engagement than simple opens.
  • Goal Completions: Setting up goal completions in Google Analytics measures specific actions taken by users arriving from email campaigns.
  • List Growth: Monitoring list growth indicates subscriber interest and the value of email content.
  • Unsubscribe Rates: Tracking changes in unsubscribe rates can help identify potential content or frequency issues.

Key considerations

  • Tool Requirements: Analyzing active reading time may require specific email client analytics tools.
  • Setup Time: Setting up goal completions in Google Analytics requires configuration and ongoing monitoring.
  • External Factors: List growth can be influenced by factors outside of email content, such as marketing campaigns or website promotions.
  • Benchmark: Unsubscribe rates should be monitored in the context of industry benchmarks and historical performance.
Technical article

Documentation from Google Analytics explains using goals is useful. Set up goal completions in Google Analytics to measure specific actions taken by users who arrive at your site from email campaigns. This could include signing up for a newsletter or downloading a resource.

December 2021 - Google Analytics Help
Technical article

Documentation from Campaign Monitor explains that list growth indicates subscriber interest in your content. An increasing subscriber base suggests your emails are providing value and attracting new audiences.

January 2022 - Campaign Monitor
Technical article

Documentation from Sendinblue responds that while a low unsubscribe rate is always desirable, monitoring changes in unsubscribe rates can give insights into content performance. A sudden increase in unsubscribes after a particular campaign may indicate issues with content relevancy or frequency.

August 2022 - Sendinblue
Technical article

Documentation from Litmus explains that using email client analytics (like their own tool) allows you to see how long people are actively reading your emails. This gives a more nuanced understanding of engagement than a simple open.

February 2023 - Litmus