How quickly does sending impact sender reputation, and how to handle SFMC list detective?
Summary
What email marketers say11Marketer opinions
Email marketer from Litmus explains implementing a double opt-in process helps ensure that subscribers genuinely want to receive emails. This reduces the risk of spam complaints and improves sender reputation.
Email marketer from Validity recommends segmenting your email list and sending targeted emails to subscribers who are most likely to engage with your content. This can help improve your sender reputation and reduce the risk of being flagged as spam.
Email marketer from Reddit suggests regularly reviewing and updating the List Detective exceptions in SFMC to address any false positives, ensuring legitimate emails are not blocked.
Email marketer from Email Geeks shares that at scale you can impact sending reputation fairly quickly with lots of unwanted/unexpected messages.
Email marketer from Email on Acid shares that good email list hygiene is essential for maintaining a positive sender reputation. Regularly remove inactive or unengaged subscribers to improve engagement rates.
Email marketer from Gmass shares being mindful of spam triggers in email content, such as excessive use of certain words or phrases, can help prevent emails from being marked as spam and protect sender reputation.
Email marketer from Email Geeks shares that you could likely get away with mixing those emails into the regular flow without issue.
Email marketer from Mailjet explains that a sudden increase in email volume can negatively impact sender reputation. They recommend warming up IP addresses by gradually increasing sending volume over time.
Email marketer from SendGrid shares that spam complaints have a significant and immediate negative impact on sender reputation. Maintaining a low complaint rate is crucial for deliverability.
Email marketer from Neil Patel Digital explains that sender reputation is affected by factors like bounce rate, spam complaints, engagement, and email authentication. Maintaining a clean list and engaging content are crucial.
Email marketer from Reddit suggests sending engaging and relevant content to subscribers to encourage opens, clicks, and replies. This can help improve sender reputation and reduce the risk of being flagged as spam.
What the experts say4Expert opinions
Expert from Spam Resource explains that it can take a while to damage your sender reputation but it doesn't take long for a negative blip to occur which will impact your deliverability. Good senders need to work hard to protect their reputation every time they send an email.
Expert from Email Geeks agrees that 3000 emails against millions weekly is tiny and unlikely to register much of a blip. However, it will be slightly elevated, because they're addresses SFMC is attempting to filter out because they think they're invalid or spammy. They also suggest caution about calling the messages transactional, unless they actually are.
Expert from Email Geeks explains that SFMC does not intend to block legitimate emails but catch garbage and warns of permission issues. You can request custom list detective from SFMC and add exceptions to it to allow obvious legitimate stuff through.
Expert from Word to the Wise shares that when sender reputation metrics fall below a certain level then the impact is very quick with mail being routed to the junk folder immediately, as it's all automated.
What the documentation says5Technical articles
Documentation from RFC explains that SPF records help to prevent email spoofing by specifying which mail servers are authorized to send email on behalf of your domain. This can improve email deliverability and sender reputation.
Documentation from Microsoft explains that sender reputation is a value that predicts whether an email server is a source of spam. A server's reputation is based on several criteria, including the volume of email sent, the age of the domain, and the accuracy of the server's information.
Documentation from SparkPost explains setting up email authentication protocols like SPF, DKIM, and DMARC to verify the sender's identity and improve email deliverability and sender reputation.
Documentation from Google Postmaster Tools explains it allows senders to monitor their reputation with Gmail users, providing insights into spam rates, IP reputation, and domain reputation. Sudden drops can indicate issues needing immediate attention.
Documentation from Salesforce Help explains that List Detective is a feature in SFMC that automatically excludes email addresses known to be invalid, role-based, or likely to generate spam complaints. This helps improve deliverability and sender reputation.