How does the Gmail promotions tab affect email open rates and pixel loading?
Summary
What email marketers say7Marketer opinions
Email marketer from Stackoverflow highlights that the promotions tab can lead to a disconnect between pixel loading (open rates) and actual user engagement (clicks), because emails are seen, but the user is not incentivised to open them.
Email marketer from Litmus discusses that the promotions tab can impact pixel tracking reliability due to various factors, including image caching and delayed loading, leading to inaccurate open rate metrics. They recommend focusing on engagement metrics like clicks for a more reliable understanding of campaign performance.
Email marketer from HubSpot Blog notes that emails in the promotions tab often suffer from lower engagement rates due to reduced visibility and user intent, impacting both open rates and click-through rates.
Email marketer from Neil Patel Blog explains that emails in the promotions tab often experience lower open rates because users are less likely to actively check that tab compared to their primary inbox.
Email marketer from Reddit explains that using more personalized, less sales-oriented content can help avoid the promotions tab and improve engagement.
Email marketer from Sendinblue shares strategies to avoid the promotions tab including optimizing content, encouraging recipients to move emails to the primary inbox, and maintaining consistent sending habits to improve sender reputation.
Email marketer from Mailchimp Resource explains that while the promotions tab can affect initial open rates, it also allows users to discover relevant offers they might have otherwise missed, potentially leading to conversions. They suggest testing different subject lines and preview text to optimize for the promotions tab.
What the experts say4Expert opinions
Expert from Email Geeks suggests the fluctuations in open rates are likely due to emails landing in the promotions tab vs. the inbox, leading to lower pixel loads.
Expert from Spam Resource explains that Gmail's Promotions tab is simply an email filter, designed to categorize commercial emails. This categorization inherently affects open rates as users interact differently with different tabs.
Expert from Word to the Wise shares that the Promotions tab causes a reduction in email volume and affects email open rates by directing commercial emails away from the primary inbox. The blogpost also explains its impact on sender reputation.
Expert from Email Geeks confirms that the promotion tab does appear to have lower pixel loads, affecting open rates.
What the documentation says4Technical articles
Documentation from RFC Editor explains some pixel tracking is unreliable because of security reasons or inbox caching so emails may be marked as opened even if they are not read
Documentation from Google Support details how Gmail users can customize their inbox by enabling or disabling tabs, and manually move emails between tabs, influencing where future emails from the same sender are categorized. This can change open rates if a user moves emails to the primary tab.
Documentation from Microsoft explains some analytics from different email providers is always slightly different because of the different ways the providers manage images and track data.
Documentation from Google Developers advises using email authentication (SPF, DKIM, DMARC) and maintaining a good sender reputation to improve the likelihood of emails landing in the primary inbox rather than the promotions tab.