How does the Email Geeks bot work and what are its trigger emojis?

Summary

The Email Geeks bot in Slack is designed to automate the collection of bounce messages to assist in troubleshooting email deliverability issues. It is triggered by a specific emoji reaction (initially the :question: emoji, now the :ghost: emoji) to a message. The bot's replies can sometimes be shared with the entire channel. The selection of trigger emojis aims to reduce accidental activations. The bot operates via the Slack API's 'reaction_added' event and custom workflows. Managing bot permissions is crucial for security. Issues with bot triggers often stem from API configurations or incorrect permissions. Maintaining a tidy channel and adhering to community guidelines are important when implementing such bots.

Key findings

  • Trigger Event: The bot is triggered by specific emoji reactions within the Slack channel.
  • Bounce Message Automation: The primary function is to automate the collection of bounce messages for diagnosing email deliverability problems.
  • API Integration: The bot utilizes the Slack API and custom workflows to function, specifically the 'reaction_added' event.
  • Permission Management: Appropriate bot permissions are necessary to ensure security and proper function.
  • Channel Visibility: Some bot replies are shared with the entire channel, influencing communication flow.

Key considerations

  • Emoji Selection: The choice of trigger emoji should minimize accidental bot activations.
  • API Configuration: Ensure proper API configurations and permissions to avoid trigger issues.
  • Community Guidelines: Adhere to community guidelines and privacy policies when deploying bots in email-related channels.
  • Channel Organization: Bots can contribute to channel organization by guiding users to provide necessary information.

What email marketers say
9Marketer opinions

The Email Geeks bot in Slack is designed to automate the process of requesting bounce messages from users when they post about email deliverability issues. It's triggered by specific emojis (initially :question:, now :ghost:) reacting to a message. This action prompts the bot to ask the user for the full bounce message to aid in troubleshooting. The bot uses the Slack API's 'reaction_added' event to function. The selection of the trigger emoji is crucial to minimize accidental activations. The bot helps to reduce manual overhead, keeps the channel organized, and guides users to provide necessary information. Properly configuring bot permissions is important for security.

Key opinions

  • Trigger Emojis: The bot is activated when users add a specific emoji reaction (currently :ghost:) to a message within the Slack channel.
  • Purpose: The primary function of the bot is to streamline the collection of bounce messages, facilitating quicker and more effective troubleshooting of email deliverability problems.
  • Automation: The bot automates the request for bounce messages, reducing the manual workload for experts and channel administrators.
  • Slack API: The bot operates by listening to the Slack API's 'reaction_added' event.

Key considerations

  • Emoji Choice: Selecting an appropriate trigger emoji is essential to minimize unintended bot activations.
  • Channel Organization: Using bots to guide users in providing complete information helps maintain a tidy and efficient channel.
  • Security: Properly configuring the bot's permissions is crucial to prevent potential security risks and data breaches.
Marketer view

Marketer from Email Geeks explains a new feature in the channel where adding a :question: emoji reaction to a post will trigger a bot to request the bounce message. Also notes the bot may reply to the channel, and it now only works with the :ghost: emoji instead of the :question: emoji.

May 2022 - Email Geeks
Marketer view

Email marketer from Slack Security Board responds ensuring all bots have the minimum viable permissions stops malicious bots doing damage or accessing data that they should not be able to.

December 2024 - Slack Security Board
Marketer view

Email marketer from Online Community responds that the choice of trigger emoji is important to minimize accidental activations of the bot, ensuring it only responds when assistance is genuinely required.

August 2022 - Online Community
Marketer view

Email marketer from Slack Community Tips shares that keeping a slack channel tidy and using bots to help guide users to provide proper information is essential for the best help.

April 2021 - Slack Community Tips
Marketer view

Email marketer from EmailDeliverabilityBlog shares that the email geeks bot reduces manual overhead by automatically prompting users. This saves experts time and helps keep the channel tidy.

November 2021 - EmailDeliverabilityBlog
Marketer view

Email marketer from Reddit explains that the Email Geeks bot is triggered by specific emojis in Slack to prompt users to share bounce messages for troubleshooting.

January 2025 - Reddit
Marketer view

Email marketer from EmailGeeks Community Forum explains the email geek bot uses the Slack API's 'reaction_added' event. When a user adds a specific emoji to a message, the bot triggers a workflow to request the bounce message.

May 2024 - EmailGeeks Community Forum
Marketer view

Email marketer from SlackBotTutorials explains that the trigger could be any emoji but often its a question, ghost, or a warning sign. Also you can use various messages that will trigger the bot instead.

September 2023 - SlackBotTutorials
Marketer view

Email marketer from Email Marketing Forum shares that the bot's purpose is to automate the collection of bounce messages, which are essential for diagnosing email delivery issues within the Email Geeks community.

May 2021 - Email Marketing Forum

What the experts say
4Expert opinions

The Email Geeks bot in Slack has specific behaviors and implementation details. Some of the bot's replies are shared with the entire channel. Changing the trigger emoji to the ghost emoji reduces accidental triggers. Issues with the bot's trigger mechanism often stem from incorrect permissions or API configurations. It's also important to ensure the bot's actions align with community guidelines and privacy policies to improve communication and efficiency within the channel.

Key opinions

  • Reply Visibility: Some bot replies are shared with the entire channel, impacting channel-wide communication.
  • Accidental Triggers: Changing the trigger to the ghost emoji reduces accidental triggers, improving bot usability.
  • Troubleshooting Triggers: Issues with bot triggers often result from incorrect permissions or API configurations and require reviewing logs.

Key considerations

  • Permissions & API: Ensure correct permissions and API configurations for the bot to function properly.
  • Community Guidelines: Align the bot's actions with community guidelines and privacy policies to improve communication and efficiency.
Expert view

Expert from Word to the Wise shares that issues with Slack bot triggers often stem from incorrect permissions or API configurations, and troubleshooting involves reviewing these settings and logs.

March 2022 - Word to the Wise
Expert view

Expert from Email Geeks says changing the bot's trigger to the ghost emoji is "much less likely to be triggered accidentally."

March 2022 - Email Geeks
Expert view

Expert from Email Geeks notes that the bot is making some of its replies shared with the channel.

July 2024 - Email Geeks
Expert view

Expert from Spam Resource responds that using bots in email-related channels can improve communication and efficiency but emphasizes ensuring the bot's actions align with community guidelines and privacy policies.

April 2023 - Spam Resource

What the documentation says
5Technical articles

Slack bots can be configured to trigger actions based on specific emoji reactions to messages. Custom workflows can be built to automatically respond to these reactions, enabling automated message sending and task management. Proper permissions are required for bots to access and respond to reaction events within a workspace. The Bolt SDK simplifies Slack app development by providing tools to handle events like reaction additions. While the Real Time Messaging API was previously used for real-time message data, it is now deprecated and largely replaced by webhooks.

Key findings

  • Emoji Triggers: Slack bots can be configured to respond to specific emoji reactions.
  • Custom Workflows: Custom workflows can automate actions based on emoji reactions.
  • Permissions: Bots require proper permissions to access reaction events.
  • Bolt SDK: The Bolt SDK simplifies Slack app development.
  • RTM API Deprecation: The Real Time Messaging API is largely replaced by webhooks.

Key considerations

  • Workflow Design: Carefully design workflows to respond appropriately to emoji triggers.
  • Security: Ensure that bots have only the necessary permissions to maintain security.
  • API Updates: Stay updated with Slack's API changes and best practices.
Technical article

Documentation from Slack Platform explains that Slack bots require specific permissions to access and respond to reaction events within a workspace, ensuring secure and controlled interactions.

July 2024 - Slack
Technical article

Documentation from Slack Workflow Builder shares that custom workflows can be built to automatically respond to emoji reactions, enabling automated message sending and task management within Slack channels.

August 2022 - Slack
Technical article

Documentation from Slack Real Time Messaging API explains that while deprecated, the RTM API used to be the primary way to recieve real time message data. Now its mostly done through webhooks.

March 2023 - Slack
Technical article

Documentation from Slack API explains that Slack bots can be configured to listen for specific emoji reactions added to messages, allowing them to trigger actions based on user interaction.

August 2022 - Slack API
Technical article

Documentation from Slack's Bolt SDK explains that the Bolt framework simplifies Slack app development by providing tools to easily handle events like reaction additions and message creations.

May 2021 - Slack