How does the Email Geeks bot work and what are its trigger emojis?
Summary
What email marketers say9Marketer opinions
Marketer from Email Geeks explains a new feature in the channel where adding a :question: emoji reaction to a post will trigger a bot to request the bounce message. Also notes the bot may reply to the channel, and it now only works with the :ghost: emoji instead of the :question: emoji.
Email marketer from Slack Security Board responds ensuring all bots have the minimum viable permissions stops malicious bots doing damage or accessing data that they should not be able to.
Email marketer from Online Community responds that the choice of trigger emoji is important to minimize accidental activations of the bot, ensuring it only responds when assistance is genuinely required.
Email marketer from Slack Community Tips shares that keeping a slack channel tidy and using bots to help guide users to provide proper information is essential for the best help.
Email marketer from EmailDeliverabilityBlog shares that the email geeks bot reduces manual overhead by automatically prompting users. This saves experts time and helps keep the channel tidy.
Email marketer from Reddit explains that the Email Geeks bot is triggered by specific emojis in Slack to prompt users to share bounce messages for troubleshooting.
Email marketer from EmailGeeks Community Forum explains the email geek bot uses the Slack API's 'reaction_added' event. When a user adds a specific emoji to a message, the bot triggers a workflow to request the bounce message.
Email marketer from SlackBotTutorials explains that the trigger could be any emoji but often its a question, ghost, or a warning sign. Also you can use various messages that will trigger the bot instead.
Email marketer from Email Marketing Forum shares that the bot's purpose is to automate the collection of bounce messages, which are essential for diagnosing email delivery issues within the Email Geeks community.
What the experts say4Expert opinions
Expert from Word to the Wise shares that issues with Slack bot triggers often stem from incorrect permissions or API configurations, and troubleshooting involves reviewing these settings and logs.
Expert from Email Geeks says changing the bot's trigger to the ghost emoji is "much less likely to be triggered accidentally."
Expert from Email Geeks notes that the bot is making some of its replies shared with the channel.
Expert from Spam Resource responds that using bots in email-related channels can improve communication and efficiency but emphasizes ensuring the bot's actions align with community guidelines and privacy policies.
What the documentation says5Technical articles
Documentation from Slack Platform explains that Slack bots require specific permissions to access and respond to reaction events within a workspace, ensuring secure and controlled interactions.
Documentation from Slack Workflow Builder shares that custom workflows can be built to automatically respond to emoji reactions, enabling automated message sending and task management within Slack channels.
Documentation from Slack Real Time Messaging API explains that while deprecated, the RTM API used to be the primary way to recieve real time message data. Now its mostly done through webhooks.
Documentation from Slack API explains that Slack bots can be configured to listen for specific emoji reactions added to messages, allowing them to trigger actions based on user interaction.
Documentation from Slack's Bolt SDK explains that the Bolt framework simplifies Slack app development by providing tools to easily handle events like reaction additions and message creations.