How does sending domain, sending IP, and message content affect sending reputation?

Summary

Sender reputation is a complex metric determined by various factors, including sending domain, IP address, message content, authentication, list quality, and engagement. Domain reputation is crucial and, to some extent, independent of IP, though IP reputation remains vital for Gmail. Subdomain reputation can affect the parent domain, and Google considers broader data points. Proper domain authentication (SPF, DKIM, DMARC) is essential for proving sender identity and building trust. Engagement metrics like opens, clicks, and low complaint rates signal a positive reputation, while spam traps, poor content, and high complaints negatively impact it. New IPs require warming, and maintaining a clean list is paramount. Third-party senders also pose reputation risks.

Key findings

  • Domain Authority: Domain reputation heavily influences deliverability, often independent of IP, and is based on header and body domains.
  • IP Importance: IP address reputation is key, especially for Gmail, where poor reputation leads to spam or blocks.
  • Subdomain Interplay: Subdomain reputation impacts parent domain, influencing overall deliverability based on ISP and reputation services.
  • Email Authentication (SPF, DKIM, DMARC): Essential for trust, proving sender identity, and preventing spoofing to maintain a positive sender reputation.
  • Engagement is Crucial: High open rates, click-through rates, and low complaints indicate positive reputation and better deliverability.
  • List Hygiene is Vital: Maintaining clean lists by removing inactive users and avoiding spam traps reduces complaints and improves engagement.
  • Content Matters: Spam trigger words, poor formatting, and deceptive subject lines decrease deliverability and harm sender reputation.

Key considerations

  • Prioritize Domain Health: Actively manage and monitor domain reputation to ensure consistently positive sending habits.
  • Authenticate Everything: Implement and regularly check SPF, DKIM, and DMARC records to verify sender identity and boost trust.
  • Optimize for Engagement: Create engaging, relevant content that encourages opens, clicks, and responses.
  • Segment and Clean Lists: Segment email lists, regularly remove inactive users, and avoid spam traps to maintain engagement and sender reputation.
  • Monitor Complaint Rates: Closely monitor and address high complaint rates to identify and solve underlying issues, preventing further reputational harm.
  • Be Wary of Third Parties: Thoroughly vet and regularly monitor any third-party sending methods to protect your sender reputation.
  • Warm-Up New IPs: If sending from a new IP, gradually increase sending volume to establish a positive reputation with ISPs.

What email marketers say
11Marketer opinions

Sender reputation is influenced by multiple factors, including the sending domain, IP address, and message content. A good domain reputation helps offset IP reputation issues. Sending practices such as authenticating your domain (SPF, DKIM, DMARC), warming up new IP addresses, maintaining clean email lists, and avoiding spam trigger words are crucial. Engagement metrics like open and click-through rates are also critical indicators of sender reputation. Poor practices like sending to spam traps, using deceptive content, or having high complaint rates negatively impact deliverability.

Key opinions

  • Domain Reputation: A reputable sending domain is crucial, and domain authentication (SPF, DKIM, DMARC) is essential for trust with ISPs.
  • IP Warming: New IP addresses require a warming period to avoid triggering spam filters.
  • Message Content: Avoid spam trigger words, use proper HTML formatting, and personalize content to improve engagement.
  • List Hygiene: Maintaining a clean email list by removing inactive subscribers and spam traps is important.
  • Engagement Metrics: High open rates, click-through rates, and low complaint rates signal a positive reputation.
  • Subdomain Reputation: Poor subdomain reputation can negatively affect parent domain reputation.

Key considerations

  • Domain Authentication: Ensure SPF, DKIM, and DMARC are properly configured to prove sender identity.
  • IP Address Management: Warm up new IP addresses gradually to avoid deliverability issues.
  • Content Optimization: Craft high-quality, engaging content while avoiding spam triggers and poor formatting.
  • List Maintenance: Regularly clean email lists to remove inactive subscribers and spam traps.
  • Reputation Monitoring: Monitor complaint rates and engagement metrics to identify and address potential issues.
  • SMTP Relay Reputation: Be aware of the reputation of any SMTP relays you use, as a bad reputation can impact your deliverability.
Marketer view

Email marketer from ZeroBounce explains that spam traps are email addresses used by ISPs and blacklist providers to identify spammers. Sending email to spam traps can severely damage your sender reputation and lead to blacklisting. Regular list cleaning is essential to avoid hitting spam traps.

December 2021 - ZeroBounce
Marketer view

Email marketer from Litmus shares that properly configured SPF, DKIM, and DMARC authentication are essential for building trust with ISPs and proving that you are who you say you are. Failure to authenticate can lead to deliverability issues.

September 2023 - Litmus
Marketer view

Email marketer from Campaign Monitor shares that high complaint rates (spam reports) are a major red flag for ISPs. Monitor your complaint rates and take action to address the underlying issues, such as irrelevant content or difficult unsubscribe processes.

May 2022 - Campaign Monitor
Marketer view

Email marketer from GlockApps explains that message content plays a vital role. Avoid spam trigger words, use proper HTML formatting, ensure a good text-to-image ratio, and personalize content to improve engagement and avoid spam filters.

October 2024 - GlockApps
Marketer view

Email marketer from Mailjet explains that your sending domain is a crucial component of your sender reputation, impacting trust with ISPs. Using a dedicated domain, properly authenticating it, and maintaining consistent sending habits are vital.

May 2023 - Mailjet
Marketer view

Marketer from Email Geeks shares that Google does allow poor reputation to move from a sub-domain to the parent domain. They also use other data points from their network, such as their general domain reputation indicators (search engine, Chrome safe browsing URL db etc.). Google certainly establishes reputation as the FQDN/DKIM pair but it doesn't stay there for a bad sender.

October 2023 - Email Geeks
Marketer view

Marketer from Email Geeks shares that sending reputation is based on many factors, including sending domain, sending IP, message content, and previous user reaction to your messages. Sending via an SMTP relay (as opposed to via an ESP's API) will not, by itself, cause a problem unless the SMTP relay has an existing bad reputation.

December 2024 - Email Geeks
Marketer view

Email marketer from SendPulse shares that message content significantly impacts deliverability. Using spam trigger words, poor HTML coding, or deceptive subject lines will hurt your sender reputation and increase the likelihood of being filtered as spam.

November 2024 - SendPulse
Marketer view

Email marketer from Email Marketing Forum shares that a new IP address requires a warming period. Sending too many emails too quickly from a new IP can negatively impact your reputation and trigger spam filters. Gradually increase sending volume over time.

October 2021 - Email Marketing Forum
Marketer view

Email marketer from Reddit explains that using a reputable sending domain is crucial. If your domain is new or has been associated with spam in the past, it can negatively impact your sending reputation and lead to deliverability issues. Authenticating the domain using SPF, DKIM and DMARC is very important too.

April 2024 - Reddit
Marketer view

Email marketer from ReturnPath explains that maintaining a clean email list is crucial. Regularly remove inactive subscribers, bounce addresses, and spam traps to improve engagement rates and avoid being flagged as a spammer.

April 2021 - ReturnPath

What the experts say
6Expert opinions

Sending reputation is influenced by domain reputation, IP address reputation, message content, and engagement. Domain reputation persists regardless of the underlying IP and can offset a less-than-perfect IP reputation, particularly for smaller senders. Subdomain reputation can impact the root domain. Message content and list management influence engagement, impacting sender reputation. Domain authentication (SPF, DKIM, DMARC) is crucial for establishing trust and improving deliverability. Using third-party send methods can risk corporate mail reputation.

Key opinions

  • Domain Reputation: Domain reputation is a primary factor, independent of IP address, and based on the domains in headers or body.
  • Subdomain Impact: Subdomain reputation can affect the root domain, depending on the context (e.g., Gmail vs. Spamhaus).
  • Engagement Metrics: Engagement (opens, clicks, complaints) derived from content and list practices significantly impacts reputation.
  • Authentication Importance: Proper domain authentication (SPF, DKIM, DMARC) is essential for building and maintaining a positive reputation.
  • Third-Party Risks: Using third-party sending methods can pose risks to corporate mail reputation.

Key considerations

  • Prioritize Domain Reputation: Focus on building and maintaining a strong domain reputation through consistent and responsible sending practices.
  • Implement Authentication: Ensure SPF, DKIM, and DMARC are correctly configured to verify sender identity.
  • Monitor Engagement: Track engagement metrics closely to identify and address any deliverability issues promptly.
  • Careful with Subdomains: Be cautious with subdomain usage, as their reputation can impact the root domain.
  • Evaluate Third-Party Senders: Thoroughly vet and monitor any third-party sending methods to mitigate risks to corporate mail reputation.
Expert view

Expert from Email Geeks responds he was consulting for a client who offered a third party as a send method and he suggested that they try to move away from it. It’s almost too hard to get right and it puts your corporate mail reputation at risk if done wrong.

March 2024 - Email Geeks
Expert view

Expert from Email Geeks explains that whether a subdomain's reputation affects the root domain is complex. Domain reputation at Gmail might be based on the exact domain/subdomain, possibly even the exact domain/subdomain+dkim selector, so at that level subdomain rep is not likely to “infect” the parent domain. However, in other contexts like other ISPs or Spamhaus, if there is enough bad activity from a subdomain then it will get your domain blocked or blocklisted in a way that affects the parent domain.

March 2022 - Email Geeks
Expert view

Expert from Word to the Wise explains that engagement metrics, derived from message content and list management practices, significantly impact sender reputation. Low engagement and high complaint rates signal negative reputation and decrease deliverability.

February 2024 - Word to the Wise
Expert view

Expert from Word to the Wise emphasizes the necessity of proper domain authentication (SPF, DKIM, DMARC) for building and maintaining a positive sending reputation. Properly configured authentication helps ISPs verify sender identity and prevent spoofing, improving deliverability.

November 2023 - Word to the Wise
Expert view

Expert from Email Geeks explains that domain reputation carries through regardless of the underlying sending IP address, and that domain reputation is based on the domains in the headers or the body of the message.

August 2021 - Email Geeks
Expert view

Expert from Spam Resource explains that while IP address reputation is important, it's also influenced by the domain reputation. A good domain reputation can help offset a less-than-perfect IP reputation, especially for smaller senders.

September 2022 - Spam Resource

What the documentation says
5Technical articles

Sender reputation is a complex metric calculated by ISPs based on various factors. IP address reputation is crucial for Gmail deliverability. Microsoft considers sending IP, domain, authentication, list accuracy, and complaint rates. Engagement (open and click rates) are also a major factor. Correctly configured reverse DNS (rDNS) records verify the sending server's identity, while DMARC prevents spoofing and phishing, enhancing deliverability and security.

Key findings

  • IP Reputation: IP address reputation significantly affects Gmail deliverability; poor reputation leads to spam or blocks.
  • Microsoft's Factors: Microsoft calculates sender reputation from IP, domain, authentication, list quality, complaint rates, and more.
  • Engagement Matters: High engagement (opens, clicks) improves reputation; low engagement and high complaints harm it.
  • Reverse DNS (rDNS): rDNS records verify sending server identity, aiding ISP confirmation.
  • DMARC Benefits: DMARC authentication prevents spoofing/phishing, improving deliverability and security.

Key considerations

  • Monitor IP Reputation: Regularly check and maintain your IP address reputation for Gmail deliverability.
  • Address Microsoft Factors: Address all factors considered by Microsoft to maintain a healthy sender reputation.
  • Improve Engagement: Focus on improving engagement metrics (opens, clicks) to signal positive reputation.
  • Configure rDNS: Ensure proper configuration of reverse DNS records for server identity verification.
  • Implement DMARC: Implement DMARC authentication to prevent spoofing and phishing.
Technical article

Documentation from RFC details that a properly configured reverse DNS (rDNS) record is important for verifying the identity of your sending server. An rDNS record maps an IP address back to a domain name, helping ISPs confirm that the IP is authorized to send email for that domain.

January 2023 - RFC
Technical article

Documentation from Google Postmaster Tools explains that IP address reputation is a key factor for Gmail deliverability. A poor IP reputation can lead to emails being marked as spam or blocked.

October 2021 - Google
Technical article

Documentation from SparkPost details that engagement is a major factor. High open rates, click-through rates, and low complaint rates signal a positive reputation to ISPs, while low engagement and high complaint rates can hurt your sending reputation.

February 2022 - SparkPost
Technical article

Documentation from dmarc.org explains that DMARC (Domain-based Message Authentication, Reporting & Conformance) is a crucial email authentication protocol that helps prevent email spoofing and phishing attacks. Implementing DMARC allows domain owners to specify how recipient mail servers should handle emails that fail SPF and DKIM checks, enhancing security and deliverability.

October 2022 - dmarc.org
Technical article

Documentation from Microsoft details that sender reputation is calculated from several factors, including sending IP address, domain, authentication, list accuracy, complaint rates, and more. Poor sending habits will negatively impact sender reputation.

October 2023 - Microsoft